2/10 Terrible
Cristina
Travelled with family
25 Sept 2024
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed at many barcelos around the world and this one has to be the worst of all. The luggage helpers were not helpful or asked to help seeing me with a lot of bags. I asked front desk that my bathroom doorknob was falling off and I couldn’t lock the door and they did nothing about it. 6 days without being able to lock the door. The tv control had no working batteries asked for new ones never received, the coffee pot tried to do some coffee and couldn’t because it didn’t turn on and asked for a new one never got a new one so no room coffee for 6 days. Ironed my clothes and the iron board screw fell out of the board. The bathroom mirror was never cleaned. Didn’t get new drinking cups were left with soda and never changed. The room safe didn’t work after 2 days it said error and had all my personal belongings in there and had to stop my day trip because I had to wait for a maintenance man and security to come to the room to fix it. Then they could fix it because it’s a new safe so they had to bring another safe and they had to install that. Then I also told security and maintenance man about my door knob and they still didn’t do anything. I had to call and tell front desk that the cleaning lady put no toilet paper after seeing a small roll in there, no shampoo no body wash no body lotion, no little towels. Really bad room housekeeper. Really upset about my stay. Never staying here again
Cristina
Stayed 6 nights in Sep 2024