The property is literally state of the art and practically new with its construction in 2020, and opening just shy of the start of the pandemic.
Elevator access is possible only with a room key card, which is also required to activate room amenities, lights, TV, climate control, etc...
Hotel staff from housekeeping to management were very friendly and helpful. Upon arrival the valet driver and front desk receptionist, Estephania, provided a quick and easy check-in, including a rapid briefing of the hotel amenities and services as well as local tours and sight seeing offers available directly from the hotel.
The hotel general manager and restaurant staff were extremely helpful and friendly. Breakfast was included with our room rate (highly recommended), our server Manuel was very courteous and explained the breakfast menu which consists of coffee, fresh juice, bread and natural jams, fresh seasonal fruit, and a choice of a main dish such as eggs any style, chilaquiles, omelette, and eggs benedict.
Definitely highly recommend this hotel to anyone staying in Guanajuato City area. And will book with the IHG family in the future if posible.