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Apart - Hotel Casa Serena

4.0 star property

Photo gallery for Apart - Hotel Casa Serena

Front of property
Outdoor pool, pool loungers
Full-sized fridge, microwave, oven, stovetop
Birthday party area
Interior entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Barbecue grill
  • Pool
  • Pet-friendly
  • Outdoor space
  • Parking included
  • Room service

Explore the area

Map
14 Calle 5-09 Zona 10, Guatemala City, Guatemala
  • U.S. Embassy in Guatemala
    ‪18 min walk‬
  • La Aurora Zoo
    ‪20 min walk‬
  • Paseo Cayala
    ‪8 min drive‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪15 min drive‬

Room options

View all photos for Grand Suite

1 bedroom, premium bedding, in-room safe, individually decorated

Grand Suite

  • 2 bedrooms
  • Sleeps 3
  • 3 King Beds

View all photos for Comfort Suite, 2 Bedrooms, Kitchen

Combined shower/bathtub, free toiletries, hair dryer, towels

Comfort Suite, 2 Bedrooms, Kitchen

  • 8 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 7 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | Private kitchen

Master Suite

  • 2 bedrooms
  • Sleeps 4
  • 3 King Beds

Similar properties

Exterior

Wyndham Garden Guatemala City

  • Hot tub
  • Breakfast included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (1292)
The price is NZ$197
for 1 room
includes taxes & fees
18 Apr - 19 Apr
Wyndham Garden Guatemala City

About the area

Guatemala City

With a stay at Apart - Hotel Casa Serena, you'll be centrally located in Guatemala City, within a 5-minute drive of U.S. Embassy in Guatemala and La Aurora Zoo. .This family-friendly aparthotel is 4.7 mi (7.6 km) from Paseo Cayala and 0.5 mi (0.8 km) from Gran Centro Los Próceres.
View more Aparthotels in Guatemala CityOpens in a new window

What's nearby

  • Oakland Mall - 8 min walk - 0.7 km
  • Embassy of Mexico in Guatemala - 14 min walk - 1.3 km
  • U.S. Embassy in Guatemala - 18 min walk - 1.5 km
  • La Aurora Zoo - 20 min walk - 1.7 km
  • Paseo Cayala - 8 min drive - 7.7 km

Getting around

  • La Aurora Intl. Airport (GUA) - 15 min drive

Restaurants

  • ‪Hacienda Real - ‬3 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Casa Escobar Z10 - ‬1 min walk
  • ‪Restaurante La Poza - ‬2 min walk
  • ‪El Establo - ‬1 min walk

About this property

Apart - Hotel Casa Serena

Family-friendly aparthotel with free valet parking and a 24-hour health club
Apart - Hotel Casa Serena offers 30 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include desks. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Rooms have detached private bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Guatemala City aparthotel provides complimentary wired and wireless Internet access. 50-inch Smart televisions come with premium cable channels. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 30 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies or patios. Wired and wireless internet access is complimentary, while 50-inch Smart televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided daily.
Don't miss out on recreational opportunities including a 24-hour health club and an outdoor pool. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 5.50 kilometers.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers 24-hour room service.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
Apart - Hotel Casa Serena has a restaurant on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 4:00 PM at scheduled times and on request
  • Area shuttle (surcharge) up to 5.5 kilometres
  • Car recommended
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • 24-hour room service
  • A coffee shop/cafe
  • A restaurant

Bedrooms

  • Bedroom
  • Premium bedding
  • Rollaway/extra bed: USD 50 per night

Bathroom

  • 3 detached private bathrooms
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 50-inch Smart TV with premium cable channels

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Dryer
  • Laundry facilities

Work spaces

  • Business centre
  • Desk
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Fee: USD 15 per pet per day
  • Service animals exempt from fees
  • Deposit: USD 15 per night

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Free bottled water
  • Free daily newspapers
  • Housekeeping (daily)
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a shopping district
  • In the city centre

Things to do

  • 24-hour gym
  • 24-hour health club
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Outdoor lighting
  • Security system
  • Fire extinguisher

General

  • 30 units
  • Banquet hall
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day, plus a deposit of USD 15 per night
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 5)
  • Pet deposit: USD 15 per night
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property is professionally cleaned

We should mention

A car is recommended for transportation to and from this property

Property is also known as

Hotel Casa Serena Guatemala City
Hotel Casa Serena
Casa Serena Guatemala City
Apart Hotel Casa Serena Guatemala City
Apart Hotel Casa Serena
Apart Casa Serena Guatemala City
Apart Casa Serena
Apart Casa Serena Guatemala C
Apart Casa Serena Aparthotel
Apart - Hotel Casa Serena Aparthotel
Apart - Hotel Casa Serena Guatemala City
Apart - Hotel Casa Serena Aparthotel Guatemala City

Apart - Hotel Casa Serena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 60 out of 81 reviews
Rating 8 - Good. 17 out of 81 reviews
Rating 6 - Okay. 3 out of 81 reviews
Rating 4 - Poor. 0 out of 81 reviews
Rating 2 - Terrible. 1 out of 81 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

ashoka

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really good value. Helpful staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Nice, quiet place to stay. Excellent service.
Stayed 9 nights in Nov 2024

6/10 Okay

Alexa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is great. Local to all dining/bar areas. Free Parking, large size bedrooms with their bathrooms.
Stayed 3 nights in Jul 2024

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
The best
Stayed 1 night in Apr 2024

2/10 Terrible

Candice

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience
Stayed 1 night in Apr 2024

10/10 Excellent

Julissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is always a pleasure to stay at this hotel. It has everything you need. It is like a home away from Home. Staff is very friendly and genuinely care about your comfort and satisfaction.
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dimas

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Hanna

Liked: Cleanliness, amenities, property conditions & facilities
I had a fantastic stay. Had a whole beautiful spacious apartment with modern decor: living room, kitchen, bedroom, walk in closet, bathroom. Loved it! Staff is very friendly and helpful, thank you all!
Stayed 2 nights in Feb 2024

6/10 Okay

Nelida

Stayed 1 night in Dec 2023

10/10 Excellent

Meghan

Liked: Cleanliness, amenities, property conditions & facilities
Romantic with great food and beautiful pool
Stayed 1 night in Oct 2023

10/10 Excellent

Magaly

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Nelida

Stayed 4 nights in Oct 2022

10/10 Excellent

Fabiola

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Oct 2022

8/10 Good

Nicholas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed this modern property, and it the breakfast was great. The hot tub broke the morning before we got there and it wasn't fixed until after we left, so that was a bit of a bummer. We will stay here again.
Stayed 1 night in Sep 2022

8/10 Good

Nelida

Business traveller, Travelled with pets
Liked: Amenities, property conditions & facilities
Careful with cleaning, and change of sheets/towels. Unfortunately, encountered lots of human/ pet Hairs in bathtub and restroom and I’ve got very dirty bed sheets. Not enough pillows and water bottles. Overall, great as always.
Stayed 2 nights in Jul 2022

10/10 Excellent

Nelida

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Justo, Los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 12 nights in Apr 2022

8/10 Good

Nelida

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I am so glad this place is getting the reviews and the place it deserves. It definitely is a hidden gem in the City of GUA. Now I'm sad I can't book every time I go since they are booked out often. I travel with my Service Dog, and there has never been a place that lets me book fast and efficiently without "begging" to allow my dog. Price is unbeatable due to the amenities, parking on-site, free breakfast, spacious rooms/apartments, and the best of all it is super close to pretty much EVERYTHING! Guys are attentive, cautious, and very outgoing. btw, they have a tiny elevator to those upper-level rooms they take you to your room and help, but don't expect they will carry luggage for you. I mean, it is NOT A LUXURY hotel. BOOK! I truly recommend this gem!
Stayed 1 night in May 2021

10/10 Excellent

Laura

Liked: Cleanliness, room comfort
Oasis tranquilo y seguro
El personal es bien atentó y muy amable. Nos proveyeron transportación desde y hacia el aeropuerto. Nuestra estadía fue excelente. Un lugar tranquilo y seguro. El desayuno es riquísimo. La habitación es muy cómoda. Dormimos muy bien. Hay restaurantes a pasos del hotel. ¡Me quedaría de nuevo ahí!
Stayed 4 nights in May 2021

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, room comfort
Stay here!
Fantastic little hotel, friendly staff and delicious breakfast. even has a small play area for kids! Definitely recommend!
Stayed 1 night in Apr 2021