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Hotel San Carlos

3.5 star property

Photo gallery for Hotel San Carlos

Outdoor pool
Exterior
Lobby
Front of property
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Av. La Reforma 7-89, Zona 10, Guatemala City, Guatemala, 10010
  • Place, Avenida La Reforma
    ‪1 min walk‬
  • Place, Embassy of Mexico in Guatemala
    ‪2 min walk‬
  • Place, Oakland Mall
    ‪14 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Safe

Standard Room, 1 Bedroom

8.8 out of 10
Excellent
(15 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room

Double Room

Double Room

9.4 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exclusive Apartment, 2 Bedrooms

Exclusive Apartment, 2 Bedrooms | Private kitchen

Exclusive Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Comfort Room

In-room safe, desk, laptop workspace, blackout curtains

Comfort Room

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Guatemala City

With a stay at Hotel San Carlos, you'll be centrally located in Guatemala City, steps from Avenida La Reforma and Embassy of Mexico in Guatemala. .This hotel is 1.5 mi (2.4 km) from Oakland Mall and 2.7 mi (4.3 km) from La Aurora Zoo.

What's nearby

  • Avenida La Reforma - 1 min walk - 0.0 km
  • Embassy of Mexico in Guatemala - 2 min walk - 0.2 km
  • Plaza Fontabella Shopping Center - 8 min walk - 0.7 km
  • Oakland Mall - 14 min walk - 1.2 km
  • La Aurora Zoo - 19 min walk - 1.6 km

Getting around

  • La Aurora Intl. Airport (GUA) - 16 min drive

Restaurants

  • ‪Pollo Campero - ‬6 min walk
  • ‪Club Italiano - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Restaurante El Adobe - ‬4 min walk
  • ‪7 Caldos - ‬6 min walk

About this property

Hotel San Carlos

Hotel San Carlos offers 25 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a health club.
Make yourself at home in one of the 25 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including a health club and an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access and tour/ticket assistance.
Enjoy international cuisine at Restaurante San Carlos, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Restaurante San Carlos - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurante San Carlos

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12 per person
  • Airport shuttle fee: USD 15 per room (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Hotel San Carlos Guatemala City
San Carlos Guatemala City
Hotel San Carlos Hotel
Hotel San Carlos Guatemala City
Hotel San Carlos Hotel Guatemala City

Hotel San Carlos Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 315 out of 479 reviews
Rating 8 - Good. 105 out of 479 reviews
Rating 6 - Okay. 30 out of 479 reviews
Rating 4 - Poor. 17 out of 479 reviews
Rating 2 - Terrible. 12 out of 479 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice comfortable rooms. Amenities
Stayed 2 nights in Nov 2025

10/10 Excellent

Timothy James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and friendly helpful front desk staff. Great location and safe area.
Stayed 5 nights in Dec 2025

10/10 Excellent

Thendy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay there when I go to Guatemala
Stayed 1 night in Nov 2025

6/10 Okay

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. However, although it was advertised as Breakfast included, I was charged if I wanted breakfast. I was charged for a hot cup of tea in the morning. The tea was eventually comped. After the manager explanee that booking made on Expedia, do not include breakfasts or any beverages. They do however give a ticket for a free drink at the bar. I don't drink, so I had juice.
Stayed 1 night in Dec 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Gracias por todo Jacqueline fue una persona maravillosa y las que limpiaron mi cuarto y en la cocina los miramos pronto !
Stayed 13 nights in Nov 2025

2/10 Terrible

Cynthia

Travelled with family
Room reserved was not honored. Reserved the comfort room overlooking pool and at check in was given different room
Stayed 1 night in Dec 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Wonderful staff
Stayed 1 night in Nov 2025

10/10 Excellent

Ramiro

Liked: Cleanliness
Stayed 5 nights in Nov 2025

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
They tried to give us a room way below standard. We had a picture of the room we paid for, but we were given a crapshoot! All they had to say was: Sorry, we're under construction. We had to demand a refund and leave, or they would get us a similar standard room. They did, sort of. They "pretend they have a bar...tender. when I asked to get ( the only vodka they had) the Absolut Vodka with Red Bull, they didn't know what that was. I asked if they had cranberry juice, she looked at me like I was stupid... We dont have that in Guatemala. Strange, because I just had it in a bar the night before. I asked if we she drinks alcohol. She said: Never! The same restaurant bartender took our order for food (two times). We asked not to have onions, add broccoli, and sauce on the side. None of it happened. To top it off, the food was grossly overpriced and had zero taste. I can assure you that no matter what you get from that kitchen, it's going to be nothing but can-food and microwave enhancements. It's below terrible. Oh, and if you ask for ice at the front desk the will lie to you and say they dont have it. Although I say the ice maker (NOT locked) in the back of restaurant. Since they dont provide a refrigerator, that's just cruel. The ambiance walking in, and their little yard is cute, but no one is making it comfortable... Not recommended in any way. I would pay $50 extra per night in Guatemala the remainder of out 10 days, not to have to go through this experience again.
Stayed 1 night in Nov 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 4 nights in Nov 2025

6/10 Okay

Romilio, Los Angeles

Stayed 2 nights in Nov 2025

10/10 Excellent

Dr T S

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities
We have been staying at the San Carlos for at least a decade and are always pleased with our room, its cleanliness, the quality of the bed, and the overall service.
Stayed 5 nights in Nov 2025

10/10 Excellent

Juan Samuel

Stayed 6 nights in Nov 2025

10/10 Excellent

Raul

Business traveller
Liked: Cleanliness, staff & service, amenities
I really enjoyed my stay, the place is very nice and the staff is great. I was able to walk to many places to eat. I will definitely stay there again
Stayed 2 nights in Nov 2025

10/10 Excellent

JORGE TOMAS

Stayed 3 nights in Nov 2025

6/10 Okay

richard

Liked: Cleanliness, staff & service
Room was fine. It was a business trip but the WiFi signal was very very weak in the room and with frequent interruptions ,hard to stay present in a remote meeting. Not recommended if stay connected is a must!
Stayed 3 nights in Nov 2025

10/10 Excellent

ROSWITHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not eat breakfast there
Stayed 1 night in Nov 2025

8/10 Good

JORGE

Stayed 1 night in Nov 2025

10/10 Excellent

Damixy

Stayed 1 night in Nov 2025

10/10 Excellent

SARA

Hotel súper bonito y céntrico
Stayed 2 nights in Aug 2025

8/10 Good

Felix

Liked: Cleanliness, staff & service
Clean room. Friendly, diligent and proactive staff. Food it's under average, poor quality for being a hotel. Great location.
Stayed 2 nights in Nov 2025

2/10 Terrible

william

Stayed 1 night in Sep 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 2 nights in Sep 2025

10/10 Excellent

GIOVANNI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. The room is comfortable but lacks electrical outlets while tv set is small and old. Natural juices were delicious
Stayed 5 nights in Sep 2025