The hotel was good, we were fine the first 2 days until they put a family on the above floor to our room. The children were running around screaming shouting at 3am, parents were rude to the receptionists, they were not listening and running wild. This continued for the rest of my stay. I was on less than 3hours sleep. However, I made a complaint to the hotel management who was not supportive at all and his answer was it is a business hotel and we cannot do anything except warn them of the noise. I also requested if they would move my room, which they were unable to do so. The receptionist mentioned that the manager will compensate me for the nights I have not slept but that never happened. I was very disappointed how this was handled as I had high expectations from the hotel. As the manger mentioned it was a business hotel, I believe if it was a business hotel then it should have been used for business purposes and not allow children run wild at 3am, when they have other customers who have gone there to have a break and relax.