10/10 Excellent
Jessie-claire
Travelled with family
23 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most authentic japanese stay. I am glad I stayed here but we did have a miscommunication but ended up staying in a amazing Japanese Ryokan style extra large family room (without a shower). There is a swimming pool and NO lazy river. But mid July (summer) the swimming pool was closed and completely green and the kids were dissapointed. I also would not suggest walking there with suitcases its on a hill and it's a fair way - just get a taxi for $6-$10 Us dollars for a 8min drive from Hakone-tumoto station - its a nice spot overlooking the valley. Close enough to see hakone as a great base. But the food included for dinner was amazing and a big tray of japanese style selections and they catered for the kids too. The breakfast was also very authentic and they have some western food options too. Our room came with kimonos for the whole family that you wear to the Hot Baths (main reason we booked here) so you go next door to the spa wearing your kimono and its a great quality hot bath with female and male sides as you are in your birthday suit. The kids had to be respectful but they loved the baths. We did this every day and so didnt need another shower. There were some frustrations but overall the stay was a great memory.
Jessie-claire
Stayed 2 nights in Jul 2024