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The Hiramatsu Hotels & Resorts Sengokuhara

4.5 star property

Photo gallery for The Hiramatsu Hotels & Resorts Sengokuhara

Italian cuisine
Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking
Hot springs
Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking | Balcony
Front of property - evening/night

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Gym
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
1245-337 Sengokuhara, Hakone, Kanagawa, 250-0631
  • Sengokuhara Onsen
    ‪1 min walk‬
  • Daihakone Country Club
    ‪14 min walk‬
  • Sengokuhara Susuki Prairie
    ‪15 min walk‬
  • Atsugi Air Base (NJA)
    ‪95 min drive‬

Room options

View all photos for 1F Studio Room (with Italian Dinner & Breakfast) Non-smoking

1F Studio Room (with Italian Dinner & Breakfast) Non-smoking

1F Studio Room (with Italian Dinner & Breakfast) Non-smoking

  • 33 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Junior Suite (with Italian Dinner & Breakfast) Non-smoking

Junior Suite (with Italian Dinner & Breakfast) Non-smoking

Junior Suite (with Italian Dinner & Breakfast) Non-smoking

  • 81 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Twin Room (with Italian Dinner & Breakfast) Non-smoking

Comfort Twin Room (with Italian Dinner & Breakfast) Non-smoking

Comfort Twin Room (with Italian Dinner & Breakfast) Non-smoking

  • 61 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for 4F Studio Room (with Italian Dinner & Breakfast) Non-smoking

4F Studio Room (with Italian Dinner & Breakfast) Non-smoking

4F Studio Room (with Italian Dinner & Breakfast) Non-smoking

  • 44 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Twin Room (with Italian Dinner & Breakfast) Non-smoking

Moderate Twin Room (with Italian Dinner & Breakfast) Non-smoking

Moderate Twin Room (with Italian Dinner & Breakfast) Non-smoking

  • 61 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room (1st Floor) with Italian Dinner & Breakfast, Non-smoking

Deluxe Twin Room (1st Floor) with Italian Dinner & Breakfast, Non-smoking

Deluxe Twin Room (1st Floor) with Italian Dinner & Breakfast, Non-smoking

  • 69 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

  • 49 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

  • 69 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Executive Suite (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

Executive Suite (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

Executive Suite (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

  • 76 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room (2nd Floor) with Italian Dinner & Breakfast, Non-smoking

Deluxe Twin Room (2nd Floor) with Italian Dinner & Breakfast, Non-smoking

Deluxe Twin Room (2nd Floor) with Italian Dinner & Breakfast, Non-smoking

  • 69 sq m
  • Sleeps 3
  • 2 Large Twin Beds

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Exterior

Hotel Indigo Hakone Gora by IHG

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (664)
The price is NZ$1,424
for 1 room
includes taxes & fees
23 Feb - 24 Feb
Hotel Indigo Hakone Gora by IHG

About the area

Hakone

With a stay at The Hiramatsu Hotels & Resorts Sengokuhara in Hakone (Sengokuhara), you'll be a 2-minute drive from Sengokuhara Susuki Prairie and 5 minutes from Ōwakudani. .This luxury hotel is 2.6 mi (4.2 km) from Pola Museum of Art and 5.4 mi (8.7 km) from Hakone Open Air Museum.

What's nearby

  • Ōwakudani - 5 min drive
  • Pola Museum of Art - 6 min drive
  • Lake Ashi - 11 min drive
  • Hakone Shrine - 11 min drive
  • Hakone Open Air Museum - 12 min drive

Getting around

  • Kowakidani Station - 10 min drive
  • Hakone Miyanoshita Station - 12 min drive
  • Haneda Airport (HND) - 105 min drive

Restaurants

  • ‪大涌谷くろたまご館 - ‬5 min drive
  • ‪箱根ロープウェイ株式会社桃源台駅 - ‬4 min drive
  • ‪涌わくキッチン - ‬5 min drive
  • ‪大涌谷駅食堂 - ‬5 min drive
  • ‪Cafe Tune - ‬6 min drive

About this property

The Hiramatsu Hotels & Resorts Sengokuhara

Luxury Hakone hotel in Sengokuhara with a full-service spa
The Hiramatsu Hotels & Resorts Sengokuhara offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and espresso makers. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and designer toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials and body treatments.

Public bath/onsen services include an outdoor mineral hot springs (Japanese-style onsen). There are outdoor hot springs open between 3:00 PM and 11:00 PM. The temperature in the hot springs is set to 109°F.

Make yourself at home in one of the 20 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature spring water baths and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy body treatments and facials. If you're looking for recreational opportunities, you'll find hot springs and a fitness center. This hotel also features complimentary wireless internet access and concierge services.
Enjoy a meal at Italian Restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary English breakfast is served on weekdays from 8:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
A complimentary English breakfast is served on weekdays between 8:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:00 AM. A hosted evening meal is available for a surcharge daily (reservations required).
Italian Restaurant - This restaurant specializes in Italian cuisine. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available 8:00 AM–10:00 AM on weekdays and 7:30 AM–10:00 AM on weekends
  • 1 restaurant
  • Room service available
  • Hosted evening meal available daily for a fee of JPY 25300

Restaurants on site

  • Italian Restaurant

Things to do

  • Fitness centre
  • Full-service spa
  • Hot springs

Family friendly

  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service

Outdoors

  • Terrace

Spa

  • Body treatments
  • Facials
  • Hot springs open from 3:00 PM to 11:00 PM
  • Hot springs water temperature (Celsius) - 43
  • Massage/treatment rooms
  • Outdoor hot springs
  • Outdoor mineral hot springs (onsen)
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Spring water bath
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 8 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Hosted evening meal: JPY 25300

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 3:00 PM to 11:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

HIRAMATSU HOTELS RESORTS SENGOKUHARA Hotel Hakone
HIRAMATSU HOTELS RESORTS SENGOKUHARA Hotel
HIRAMATSU HOTELS RESORTS SENGOKUHARA Hakone
HIRAMATSU HOTELS RESORTS SENGOKUHARA
HIRAMATSU HOTELS RESORTS SENG
THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA Hotel
THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA Hakone
THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA Hotel Hakone

The Hiramatsu Hotels & Resorts Sengokuhara Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 43 out of 58 reviews
Rating 8 - Good. 10 out of 58 reviews
Rating 6 - Okay. 2 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied, but not blown away !
As a repeat guest I was generally satisfied. Not blown away, but satisfied. The unexpected : lI had to call housekeeping twice to change the ground sheet on one of the beds, first time because my daughter identified mould, the second time to change it because of holes. Why would a sheet with holes get missed ? The dinner was to expectations but the breakfast was very sub-par. What annoyed me the most was the 2 pieces of French toast, not only were they too soft and guey in texture, but there was too much cooking butter on the plate. A ver sickly presentation.
Stayed 1 night in Oct 2024

10/10 Excellent

hiu lai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
所有嘢都滿分，所有員工服務都好好，住宿所包嘅早餐同晚都很美味，可以預約的私人溫泉很乾淨和寬敞，房間可以睇到富士山，100分的旅程！
Stayed 1 night in May 2024

10/10 Excellent

Neelima, McDonough

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. It’s a lifetime experience. The staff was amazing. This hotel is THE definition for luxury and experience. Food was delicious , amenities like the hotspring tub in the bathroom, private hot spring areas,wide selection of alcohol/non alcoholic complimentary drinks in the room…. I can go on and on about the facilities available here . The staff will make you feel a king with their service and make sure you get their shiatsu massage. We stayed at many hotels in several countries but this is on of the best . Every penny spent is worth. Hoping to visit this place again in the future
Stayed 1 night in Mar 2024

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property is absolutely superb from A to Z. We stayed for 4 nights in 2 separate rooms and everything was just perfect. The most outstanding service awaited us there. Staff were punctual, polite, impeccably dressed, with great attention to detail. Meals were excellent, portions were just right. Onsen bath in a very classy bath area. A flawless stay from our personal viewpoint.
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Vincnet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience from all aspects, food, views, rooms, and great location. Staff are so polite and helpful. Nothing is a problem!. Loved the hot springs inside the room.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location and decoration, like walking thorough an art gallery (Like an annex of the Pola Museum, to go see too). The rooms are exquisite, with adjoining hot bath room with a beautiful view. And the restaurant, well, one of the most spectacular of Japan, to say the least...
Stayed 2 nights in Nov 2018

10/10 Excellent

Patrick MF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort & Delicious food!
Stayed 1 night in Feb 2018

6/10 Okay

hisae

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
連續住了三晚，客制的餐點，服務非常優。
Stayed 3 nights in Jul 2024

8/10 Good

YOKO

Travelled with partner
リゾート言っているのに、くつろげない
Stayed 1 night in Jun 2024

10/10 Excellent

Po foon

Liked: Cleanliness, property conditions & facilities, room comfort
Great food and environment
an delightful experience. The food is excellent.
Stayed 1 night in May 2024

4/10 Poor

Verified traveller

Travelled with group
箱根ひらまつ
お料理が全体的に美味しくなかったのが、ざんねんでした。 私はメインの肉料理を牛肉にかえてもらいましたが、同行者の食べたメインの仔羊が臭かったそうです。
Stayed 1 night in May 2024

8/10 Good

Maiko

Stayed 1 night in Apr 2024

10/10 Excellent

DAI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

kulthida

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Wing Yin Jane Clare

Stayed 2 nights in Feb 2024

10/10 Excellent

akimasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

NORIKO

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

FUMIE

Stayed 1 night in Oct 2023

10/10 Excellent

ヤエコ

Stayed 1 night in Oct 2023

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
完美
這次訂了兩晚三天一泊二食的住房。 整體而言都是美好的，服務品質，環境，設施，用料也優。 維ㄧ美中不足的是，已經告知不吃豬肉，但早餐豬肉成分還是很多。可惜。
Stayed 2 nights in Sep 2023

6/10 Okay

Sadaharu

Travelled with family
Liked: Cleanliness, staff & service
値段は安くないけど想像していたよりも部屋は狭い
Stayed 1 night in Jun 2023

10/10 Excellent

Mitsugu

Stayed 1 night in May 2023