Everything about our stay was positive from start to finish. The Heritage was right at the ferry stop, which I thought would be a negative, but it turned out to be a positive! The hotel staff went above and beyond. Ivan, in the restaurant, was excellent. Rudolph, in the restaurant, was fabulous as well. The twins added a great element of surprise and were very kind! The beds were cozy, the location could not be beat, it was a very clean hotel, the only drawback for me was that it did not offer air conditioning. However, each room had its own fan which really helped to cool the place down. I would highly recommend the Heritage hotel in Hallstatt.