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Holiday Inn Hamburg - Hafencity, an IHG Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Hamburg - Hafencity, an IHG Hotel

Exterior
Serves breakfast, lunch and dinner
Exterior
Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • Parking available
  • Pet-friendly

Explore the area

Map
Ueberseeallee 15, Hamburg, Hamburg, 20457
  • Hamburg Cruise Center
    14 min walk
  • Hamburg Dungeon
    15 min walk
  • Miniatur Wunderland
    16 min walk
  • Hamburg (HAM)
    30 min drive

Room options

View all photos for Standard Room

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Courtyard View

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible, Courtyard View

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed

Suite, 1 Queen Bed

  • 41 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Courtyard View

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Courtyard View

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed

  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About the area

Hamburg

With a stay at Holiday Inn Hamburg - Hafencity, an IHG Hotel, you'll be centrally located in Hamburg, within a 5-minute drive of Hamburg Cruise Center and Miniatur Wunderland. .This hotel is 2.4 mi (3.8 km) from Reeperbahn and 1.2 mi (1.9 km) from Hamburg City Hall.

What's nearby

  • Hamburg Cruise Center - 14 min walk
  • Miniatur Wunderland - 16 min walk
  • Mehr!-Theater am Großmarkt - 18 min walk
  • Hamburg City Hall - 20 min walk
  • Elbe Philharmonic Hall - 3 min drive

Getting around

  • HafenCity Universität Station - 3 min walk
  • HafenCity Universität Hamburg Station - 5 min walk
  • Hamburg Airport (HAM) - 30 min drive

Restaurants

  • ‪Restaurant Hobenköök - ‬10 min walk
  • ‪Fleetschlösschen - ‬9 min walk
  • ‪Wildes Fräulein - ‬8 min walk
  • ‪Andronaco HafenContor - ‬9 min walk
  • ‪Yokohama Coffee Bar - ‬3 min walk

About this property

Holiday Inn Hamburg - Hafencity, an IHG Hotel

Pet-friendly hotel with a fitness center connected to the convention center in Hamburg
Holiday Inn Hamburg - Hafencity, an IHG Hotel offers 268 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 268 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as desks and separate sitting areas.
Be sure to enjoy recreational amenities including a fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access and a banquet hall.
Stop by the hotel's bar/lounge, Open Lobby, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Open Lobby - This lobby lounge serves breakfast, lunch, dinner, and light fare.
24-hour room service is available.

Languages

English, German, Italian, Spanish, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 28 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 25 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Open Lobby

Things to do

  • Bike rentals
  • Fitness centre

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Luggage storage

Business services

  • Business centre
  • Meeting rooms - 3

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Lift door width (centimetres): 99
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 61
  • Step-free path to entrance
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 90
  • Wheelchair-accessible restaurant

More

  • Comprehensive recycling policy
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bath or shower
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Tourism fee: EUR 3.9 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Self parking fee: EUR 28 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Holiday Inn Hamburg Hafencity Hotel
Holiday Inn Hamburg Hafencity

Holiday Inn Hamburg - Hafencity, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 440 out of 680 reviews" "
Rating 8 - Good. 204 out of 680 reviews" "
Rating 6 - Okay. 22 out of 680 reviews" "
Rating 4 - Poor. 9 out of 680 reviews" "
Rating 2 - Terrible. 5 out of 680 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safer than the city center, good transportation connections. Sadly no mini fridge and breakfast is quite expensive. Would recommend again because of the staff too.
Stayed 2 nights in Sep 2024

10/10 Excellent

Harry

Stayed 1 night in Aug 2024

10/10 Excellent

Paria

Stayed 2 nights in Jul 2024

10/10 Excellent

Gregory, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent buffet breakfast.
Stayed 2 nights in Aug 2024

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Anton, Winter Garden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great staff !
Stayed 1 night in Aug 2024

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Susan, Mesquite

Everything was wonderful!
Stayed 1 night in Jul 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
This hotel is located in very calm area but close to the city center. All staff are very kind. We highly recommend.
Stayed 3 nights in Jul 2024

10/10 Excellent

sukhjinder, renton

Stayed 1 night in Jul 2024

10/10 Excellent

Paul Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, well located for the purpose of our visit and the staff were helpful and informative.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Hamburg, close to main train station HFB yet also in proximity to common landmark sites to visit. Easy access to tram line and very convenient location for resting in between activities.
Stayed 2 nights in Jul 2024

4/10 Poor

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities
The view from the room was nice but the air wasn't working nor is the room sound proof because I heard the partying all night.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast friendly staff. Good location. Spotless hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Rosemina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very good hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Nugzar

Stayed 4 nights in Jun 2024

10/10 Excellent

Adam

Stayed 2 nights in Jun 2024

10/10 Excellent

Monika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good
Stayed 1 night in Jun 2024

8/10 Good

Karen

Travelled with partner
Liked: Staff & service, property conditions & facilities
excellent bus and underground transport links just a few minutes from the hotel. Also walkable to/from Hafen City attractions/museums - Minuture Wunderland, etc.
Stayed 4 nights in Jun 2024

8/10 Good

Juliet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent breakfast. Dinner staff different than breakfast staff, and not as nice. Nice location. AC isn’t efficient however.
Stayed 4 nights in May 2024

6/10 Okay

Scott, Salt Lake City

Despite its otherwise high ratings, this hotel does NOT distinguish itself. It is a very average hotel with small, dark rooms in an area that is actually pretty scary late at night. I wouldn't choose to stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Hanspeter

Travelled with group
Liked: Staff & service
Zimmer wurden nicht gereinigt!
Stayed 3 nights in Apr 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
also the restaurant was out of food ifems .
Stayed 1 night in Mar 2024

8/10 Good

neil

Liked: Amenities
Nice room and well maintained. Seemed very quiet at first, but during the first (of three) nights, there were loud vehicles outside with things being dropped in them, maybe around 03.00 or 04.00. I was on the fifth floor; there is a gym on the floor above. For some reason they allow people to use this from 06.00, which of course, can be heard on the floors below. The sixth floor should be closed until 08.00 out of respect for guests in their rooms.
Stayed 3 nights in Feb 2024