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Sheraton Qiandao Lake Resort

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Qiandao Lake Resort

Premium bedding, down duvets, minibar, in-room safe
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Exterior
Deluxe Suite, 1 King Bed, Lake View
Premium bedding, down duvets, minibar, in-room safe

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Gym

Explore the area

Map
Xin An N Road, Qiandao Lake, Qiandao, Chun An, Hangzhou, Zhejiang, 311700
  • Qiandao Lake
    2 min walk
  • Xiyuan Wharf
    3 min drive
  • Qiandaohu National Forestry Park
    3 min drive

Room options

View all photos for Premium Room, 2 Single Beds, Lake View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 2 Single Beds, Lake View

  • 48 sq m
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed, Lake View

  • 47 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Garden View

Club Suite, 1 Bedroom, Garden View

Club Suite, 1 Bedroom, Garden View

  • 75 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 King Bed, View

Club Suite, 1 King Bed, View

Club Suite, 1 King Bed, View

  • 75 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Lake View

Deluxe Suite, 1 King Bed, Lake View

Deluxe Suite, 1 King Bed, Lake View

  • 94 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View

  • 48 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Lake View

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Single Beds, Lake View

  • 47 sq m
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Lake View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Lake View

  • 47 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Lake View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Lake View

  • 48 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

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Exterior

InterContinental One Thousand Island Lake Resort, an IHG Hotel

Pool
Spa
Kids pool
Parking included
4.6 out of 5, Wonderful, (86)
The price is NZ$263
for 1 night
includes taxes & fees
5 Jan - 6 Jan
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About the area

Hangzhou

With a stay at Sheraton Qiandao Lake Resort in Hangzhou, you'll be on the waterfront, just steps from Qiandao Lake and a 3-minute drive from Xiyuan Wharf. .This family-friendly hotel is 1.6 mi (2.5 km) from Wangutang Park and 1.8 mi (2.8 km) from Shijatang Park.

What's nearby

  • Qiandao Lake - 2 min walk
  • Xiyuan Wharf - 3 min drive
  • Qiandaohu National Forestry Park - 3 min drive
  • Wangutang Park - 3 min drive
  • Weiping Ferry Terminal - 6 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 138 min drive

Restaurants

  • ‪千岛鱼府 - ‬16 min walk
  • ‪星巴克 - ‬12 min walk
  • ‪外婆湾品鱼馆 - ‬13 min walk
  • ‪Qiandao Lake Greentown Resort Hotel - ‬10 min walk
  • ‪绿城时光休闲吧 - ‬9 min walk

About this property

Sheraton Qiandao Lake Resort

Luxury hotel with 3 restaurants and a full-service spa
Sheraton Qiandao Lake Resort offers 249 air-conditioned accommodations with minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature down comforters and premium bedding. 37-inch LCD televisions come with satellite channels. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

A health club and a water park (surcharge) are featured at the hotel. An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 铂SPA. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 249 individually decorated guestrooms, featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a water park (surcharge), a health club, and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy Regional cuisine at Fishing, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available for a fee.
Featured amenities include wired internet access (surcharge), a business center, and limo/town car service. Planning an event in Hangzhou? This hotel has facilities measuring 8073 square feet (750 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge.
Fishing - This restaurant specializes in Regional cuisine and serves lunch and dinner.
Lobby Lounge - Onsite café.
Feast - This buffet restaurant serves breakfast, lunch, and dinner.
Yue - This restaurant serves lunch and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi, Wired Internet (CNY 80 per day)
  • Available in some public areas: Free WiFi, Wired Internet (CNY 20 per hour)

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) from 6:00 AM to 12:30 AM
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Limo/town car service
  • Theme park shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: CNY 158 per person
  • 3 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Fishing
  • Lobby Lounge
  • Feast
  • Yue
  • Club Lounge

Things to do

  • Arcade/games room
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Lifeguards on-site
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • A hot tub
  • Water park access (surcharge)

Family friendly

  • Arcade/games room
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Full-sized fridge
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (8073 square feet)

Outdoors

  • BBQ grill(s)
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Portable bath seat
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 37-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 400.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 158 per person
  • Fee for in-room wired internet: CNY 80 per day (rates may vary)
  • Fee for wired internet in public areas: CNY 20 per hour (rates may vary)
  • Airport shuttle fee: CNY 7000 per vehicle (one-way)
  • Airport shuttle fee per child: CNY 7000 (one-way), (from 1 to 18 years old)
  • Rollaway bed fee: CNY 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from July to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Sheraton Qiandao
Sheraton Qiandao Lake
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Hangzhou
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort Hotel
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Lake Resort Hotel Hangzhou

Sheraton Qiandao Lake Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 67 reviews" "
Rating 8 - Good. 16 out of 67 reviews" "
Rating 6 - Okay. 6 out of 67 reviews" "
Rating 4 - Poor. 3 out of 67 reviews" "
Rating 2 - Terrible. 1 out of 67 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Michael Ka Chung

Liked: Cleanliness, staff & service, room comfort
Good but need improvement
service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.
Stayed 1 night in Aug 2019

10/10 Excellent

Matus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near lake
Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will come back
Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.
Stayed 2 nights in Oct 2018

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is ok, just the check in process a bit slow

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great place to visit
Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.
Stayed 2 nights in Mar 2018

6/10 Okay

Marc, Uk (living in China)

Nice Hotel but not 5 star
This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.
Stayed 3 nights in Aug 2017

8/10 Good

Jack E.

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hot water was not hot enough, We hung the breakfast order before 11pm the night before but no one took it Mattress too soft with a lump in the middle end of the bed. Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.

8/10 Good

Simon saiwing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airconditioning not working but still a good hotel
I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.

8/10 Good

Stefan, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back!
Was a very happy stay... Got free upgrade to business room...wonderful!! You don't want to go home to your own apartment again...Service, hotel, location were perfect. Can only recommend..

8/10 Good

Yan

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was quite comfortable. We love the environment & convenience of the hotel, while we are not satisfied with the service. I have booked a twins beds room, while the reception lied to me that I have booked a king bed room. After double checking, they told me that they can only offer me a king bed room as they do not have any twins bed room available.

8/10 Good

Mary, New York City

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with great view of the lake.
This is a great hotel with nice location and great view of the lake. The staff are friendly and courteous. However, I must say something about the concierge. Staff at the concierge desk was not very well informed of things happening around the lake. He was not able to give us the exact information about how to get to the wharf and how long it will take to get there. He even gave us wrong information about the boat tour out of the wharf, which is 1 of the highlights of visiting Chindaohu. Because of the wrong information, all my schedules following the boat tour were messed up, including my return to Hongzhou.

10/10 Excellent

kim poh, Kota Kinabalu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Qian Dao A must Stay!
It was awesome! The view from the room was spectacular !

10/10 Excellent

Helen, Shanghai China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Fantastic service
We stayed 1 night for wedding anniversary. The hotel has great location and Considerate service. Staff prepared Rose petals bed for us. We had a very romantic wedding anniversary. Many thanks. Will select this hotel for family travel next time.

6/10 Okay

zou, Shanghai

Liked: Cleanliness, staff & service, room comfort
Not comparable with the name
1）Breakfast is very simple; 2)Swimming pool is in repaire. But we do not know in advance. 3)Garden view room is nearly no garden outside.

10/10 Excellent

JIANFENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
是来千岛湖度假的非常好的酒店
第一次来千岛湖度假住在这个酒店，湖景房的景观非常好，有宽大的阳台，地下停车场，周边餐厅非常多。酒店的整体设施和环境像度假村，早餐一般，希望可以改进。
Stayed 2 nights in May 2024

10/10 Excellent

JIANFENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
是来千岛湖度假的非常好的酒店
第一次来千岛湖度假住在这个酒店，湖景房的景观非常好，有宽大的阳台，地下停车场，周边餐厅非常多。酒店的整体设施和环境像度假村，早餐一般，希望可以改进。
Stayed 2 nights in May 2024

10/10 Excellent

Zhaohai

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Jianjiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

David Ki Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
第二次来了，还是见到友善的面孔，熟悉的商务酒店，清洁的居住环境。不冷不热的天气，坐在阳台喝杯红酒，放松一下心情。感觉人生还是美好的…
Stayed 1 night in Nov 2021

8/10 Good

sihjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景觀一絕
這次住的湖景房景觀真的一絕，連浴室泡澡都能看到景觀，房裏的陽台就是賞千島湖日落的好地點！ 早餐選擇也很多，比較可惜是泳池好像沒有在運營，自行車租借也並不方便。
Stayed 2 nights in Jun 2021

10/10 Excellent

tahsuan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Kaixiong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021