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Crowne Plaza West Hanoi Residences

5.0 star property

Photo gallery for Crowne Plaza West Hanoi Residences

City view
BBQ/picnic area
Meeting facility
Lobby
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Parking included
  • Spa
  • Housekeeping

Explore the area

Map
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, 10000
  • Hanoi Indoor Games Gymnasium
    ‪7 min walk‬
  • My Dinh National Stadium
    ‪13 min walk‬
  • Keangnam Landmark Tower 72
    ‪4 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪43 min drive‬

Room options

Similar properties

Exterior

Sheraton Hanoi West

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.4 out of 5, Excellent, (226)
The price is NZ$266
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Sheraton Hanoi West

About the area

Hanoi

Located in Hanoi (Mỹ Đình), Crowne Plaza West Hanoi Residences is within a 5-minute drive of My Dinh National Stadium and The Garden Shopping Center. .This family-friendly hotel is 2.4 mi (3.8 km) from Vietnam National Convention Center and 5.5 mi (8.9 km) from Ho Chi Minh Mausoleum.

What's nearby

  • My Dinh National Stadium - 13 min walk
  • Keangnam Landmark Tower 72 - 4 min drive
  • Vietnam National Convention Center - 6 min drive
  • Ho Chi Minh Mausoleum - 9 min drive
  • Hoan Kiem Lake - 12 min drive

Getting around

  • Ga Thuong Tin Station - 21 min drive
  • Ga Hà Đông Station - 31 min drive
  • Noi Bai Intl. Airport (HAN) - 43 min drive

Restaurants

  • ‪Lackah - ‬2 min walk
  • ‪Home - ‬4 min walk
  • ‪Highlands Coffee - ‬3 min walk
  • ‪Market Cafe - ‬1 min walk
  • ‪Lotus coffee - ‬1 min walk

About this property

Crowne Plaza West Hanoi Residences

Luxury hotel connected to the convention center in Mỹ Đình with 2 restaurants
Crowne Plaza West Hanoi Residences offers 131 accommodations with iPod docking stations and washers/dryers. Accommodations offer separate sitting areas. A pillow menu is available. LCD televisions come with premium satellite channels and DVD players. Accommodations at this 5-star hotel have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Hanoi hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include minibars and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Lotus spa has 12 treatment rooms and outdoor treatment areas. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 131 guestrooms, featuring kitchens with refrigerators and microwaves. LCD televisions with satellite programming are provided for your entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include desks and complimentary weekday newspapers, as well as phones with free international calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting.
Enjoy international cuisine at Lackah, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Hanoi? This hotel has 9688 square feet (900 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Lackah - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Barista - Onsite lobby lounge. Happy hour is offered. Open daily.
Little Korea - Overlooking the pool and garden, this restaurant specializes in Korean cuisine and serves breakfast, lunch, and dinner. Open daily.
Pool Bar - This bar is located by the pool. Open daily.
Barista Outdoor - This café overlooks the garden. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (VND 0.01 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking options include a carport

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: VND 485000 for adults and VND 240000 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Lackah
  • Barista
  • Little Korea
  • Pool Bar
  • Barista Outdoor

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Babysitting services
  • DVD player
  • Corner/local shop
  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Separate living room
  • Snack bar/deli
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (9688 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Heating
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • DVD player
  • iPod dock
  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Free bottled water
  • Kitchen
  • Microwave
  • Minibar
  • Fridge

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe (surcharge)
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Washer and dryer

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
5 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 1031415.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 485000 for adults and VND 240000 for children
  • Fee for in-room wireless internet: VND 0.01 per day (rates may vary)
  • Fee for in-room wired internet: VND 0.01 per night (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee
  • Rollaway bed fee: VND 1031415.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Crowne Plaza Hanoi West
Crowne Plaza Residences
Crowne Plaza Residences Aparthotel Hanoi West
Crowne Plaza West Hanoi Residences
Crowne Plaza West Hanoi Residences Aparthotel
Crowne Plaza Residences Aparthotel
Crowne Plaza West Hanoi Residences Hotel
Crowne Plaza West Hanoi Residences Hanoi
Crowne Plaza West Hanoi Residences Hotel Hanoi

Crowne Plaza West Hanoi Residences Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 5 out of 11 reviews
Rating 8 - Good. 3 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

BENJI S L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The service is marvellous from checkin to checkout. The hotel breakfast offers a wide range of choice and very tasty.
Stayed 2 nights in Sep 2019

4/10 Poor

Supanee

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good people but very bad smoking smell in the room, though it is non smoking floor, non smoking room.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the property is excellent except for the location which is far from downtown Hanoi.
Stayed 4 nights in Jan 2019

8/10 Good

MDG1

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This hotel was most appreciated after an awful experience with our first hotel. Very spacious, clean 2 bedroom in the residences. Staff were very helpful & we were given complimentary fruit after a minor issue with the washing machine. We celebrated my husbands birthday while there & the staff remembered in the morning & left a surprise cake in the room to come back too. It’s a half hour from the Old Quarter by taxi which is ok if peak hour morning & afternoon is avoided. While out of the way a bit, going by the standard of our first hotel in the old quarter which was awful, it was absolutely worth it. We spent most days on tours in & around Ha Noi so didn’t explore the area around the hotel at all. Evening meals we were so tired, having a good in room dining means was very much appreciated!
Stayed 4 nights in Dec 2018

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown plaza Hanoi.
Great hotel. Got everything you need. Pool, sauna, steam etc. Hotel recommend a great local Korean bab restaurant buk buk. Had a wonderful meal there and a great stay in the hotel.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, very clean property
Excellent

10/10 Excellent

KEESEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절한 직원들과 훌륭한 룸 컨디션 주변은 그냥 그래요 ㅎㅎㅎ
친절한 직원들과 훌륭한 룸 컨디션 주변은 그냥 그래요 ㅎㅎㅎ
Stayed 2 nights in Aug 2019

6/10 Okay

CHIH BIN

Liked: Cleanliness, staff & service, room comfort
Hot shower will turn into cool everytime in bath.
Stayed 2 nights in May 2019

4/10 Poor

DA HAE

Disliked: Staff & service, property conditions & facilities
크라운 호텔의 House keeping
출장으로 방문했는데.. 베트남을 일년에 4~5번 정도 방문하여 모든 호텔에 다 묶어 봤습니다. 크라운 호텔 레지던스 시설은 만족하나.. 하우스 키핑이 놀랍더라구요 첫날 일정이 바빠서 팁을 놓고가지 않았는데 어메너티가 하나도 안놓아져 있더라구요 칫솔, 면도기, 샴푸, 화장솜 등 하나도 없어서 당황했습니다. 저 뿐만 아니라 같이 간 동료또한 아침 일찍 나가야 해서 팁을 놓고 가지 못했는데 레이져, 샴푸, 칫솔이 없어서 당황했다고 하더라구요~ 그런데 더 신기한게 다음날부터 팁을 놓고 가자 다 두개씩 놓여있었어요.. 저희 동료 방도 마찬가지 상황이었구요 크라운 호텔의 하우스 키핑은 꼭 팁을 놓아야지 맨더터리가 제공되는지 궁금하네요. 저번 출장때는 하노이 롯데호텔에 묶었는데, 팁을 아무리 놓아도 가져가지 않으시고 그대로 돈이 남아있었는데 참으로 씁쓸한 경험이었습니다. 안타까운 마음에 적습니다. 개선을 해주시면 감사하겠습니다.
Stayed 4 nights in Mar 2019

8/10 Good

soyeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장 이용 후기
주변에 많은 시설이 있지는 않지만 출장 지역과 가까워 묵게되었다. 룸 클린 서비스가 이루어져 깨끗하게 이용할 수 있었다. 2박을 묵었는데 첫날밤은 뜨거운물이 안나와서 씻지 못했다.
Stayed 2 nights in Mar 2019