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The Queen Hotel & Spa

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Queen Hotel & Spa

Family Quadruple Room, 1 Bedroom
Interior
Interior
Deluxe Room
Deluxe Room

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
67 Thuoc Bac, Hoan Kiem, Hanoi, 10000
  • Hanoi Old Town Night Market
    4 min walk
  • Ta Hien Street
    5 min walk
  • Hang Gai Street
    6 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    23 min drive

Room options

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

  • 40 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Family Room, 1 Bedroom

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • 34.9 sq m
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

The Hanoi Club Hotel & Residences

Pool
Spa
Kids pool
Parking included
4.3 out of 5, Excellent, (457)
The price is NZ$117
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The Hanoi Club Hotel & Residences

About the area

Hanoi

With a stay at The Queen Hotel & Spa, you'll be centrally located in Hanoi, just a 4-minute walk from Hanoi Old Town Night Market and 8 minutes by foot from St. Joseph's Cathedral of Hanoi. .This family-friendly hotel is 0.4 mi (0.7 km) from Quan Chuong Gate and 0.5 mi (0.8 km) from Hoan Kiem Lake.

What's nearby

  • Hanoi Old Town Night Market - 4 min walk
  • Dong Xuan Market - 6 min walk
  • St. Joseph's Cathedral of Hanoi - 8 min walk
  • Quan Chuong Gate - 9 min walk
  • Hoan Kiem Lake - 9 min walk

Getting around

  • Hanoi Railway Station - 18 min walk
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Xôi chè Bà Thìn - ‬1 min walk
  • ‪Mỳ Vằn Thắn, Sủi Cảo - Hàng Phèn - ‬1 min walk
  • ‪Hong Hoai's Restaurant - ‬1 min walk
  • ‪Countryside Restaurant - ‬1 min walk
  • ‪Zaika - ‬1 min walk

About this property

The Queen Hotel & Spa

Art Deco hotel connected to the convention center in Old Quarter with a sauna
The Queen Hotel & Spa offers 25 air-conditioned accommodations with minibars and safes. These individually decorated and furnished accommodations include desks. Select Comfort beds feature down comforters and premium bedding. A pillow menu is available. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium satellite channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 25 individually decorated guestrooms, featuring refrigerators and minibars. Your Select Comfort bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Pamper yourself with onsite massages or enjoy recreation amenities such as a sauna. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Grab a bite to eat at Indochina Queen, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Breakfast is available for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Indochina Queen - Onsite restaurant. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: VND 100.000-150000 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Indochina Queen

Things to do

  • Ecotours
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Down duvet
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge
  • Stovetop

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 150000.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Breakfast fee: approximately VND 100.000 to 150000 per person
  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Rollaway bed fee: VND 150000.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel II
Indochina Queen Hotel
Indochina Queen Hotel II
Indochina Queen Hotel II Hanoi
Indochina Queen II
Indochina Queen II Hanoi
Indochina Queen II Hotel
Indochina Queen II Hotel Hanoi
Queen Hotel Hanoi
Queen Hanoi
The Queen Hotel & Spa Hotel
The Queen Hotel & Spa Hanoi
The Queen Hotel & Spa Hotel Hanoi

The Queen Hotel & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 158 reviews" "
Rating 8 - Good. 67 out of 158 reviews" "
Rating 6 - Okay. 31 out of 158 reviews" "
Rating 4 - Poor. 11 out of 158 reviews" "
Rating 2 - Terrible. 10 out of 158 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Kyaw Lin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Kyaw Lin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Stacy

Liked: Staff & service
Mediocre at best
I stayed for two nights. The furnishings were not nearly as nice as portrayed in the photo, they were old and worn. There wasn't an individual shower, there was a hose on the wall and everything in the bathroom gets wet. Bring your own toiletries. There were also ants in the room. I was told that breakfast began at 7am. I arrived at 7:05am and the entire buffet had been wiped clean by 6 Chinese tourists. It was not replenished until after 7:20am. The "spa" is laughable, it is a table behind a curtain on the way to the elevator.
Stayed 1 night in Nov 2019

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
Staff was Phenomenal especially the young man who worked serving breakfast during tet. He deserves a raise. He was friendly and professional did an excellent job at serving breakfast, working the front desk and whatever else he did during my 4 nights there. The room had ghost ants on the desk but I am from Florida so I was use to them. they are harmless but annoying because I couldn't use the desk.
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Good location good food cirrrncy exchange on site gives good rate.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The room and toilet is much bigger in size compared to its price, and staff are generally friendly. However, the room and facilities is a little old and lacking. The "rain shower" in my toilet wasn't working, water pressure was weak, and the toilet was a little too dirty for my comfort (due to age and not lacking of cleaning). Also, note that the hotel closes its shutters at midnight. If you want to party till late, you will have to bang on the shutters and have a slightly disgruntled staff open the door for you. Overall, just OK if you prefer a big room and cheap price, but not if you want more amenities and better facilities.
Stayed 4 nights in Aug 2018

8/10 Good

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good for quality/price

8/10 Good

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient early check in at 12 noon. There was some confusion the next morning at 6am about whether I had paid for the pre-paid taxi to the airport but it was sorted out.
Stayed 1 night in Jan 2018

4/10 Poor

John, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
This place is for a budget traveler who cares nothing about quality. Rooms were not wel maintained. Location was also a bit sketchy. Beds probably had bed bugs but I’m glad I did not try to stay over the night I left as soon as I got there. Room also had an old weird smell to it. Just not the experience I expected. Much better to pay more for better quality.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for Ho Chi Minh airport
Needs a place to stay for one night that was close to the airport. This place was perfect. Couple of minutes walk to both domestic and international terminals. Staff great, food was good, room clean, spacious, modern. Bed was very firm but I slept well. Hotel is either new or recently refurbished and looks great and modern I asked for a mug and one was provided immediately
Stayed 3 nights in Dec 2017

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Helpful staff, sub-standard accomodation
Welcoming desk and breakfast staff but disappointing facilities. No curtains on windows with halogen street lamp pointed directly at room, cursory or no daily cleaning, non-operating fridge, no waste basket. Location however was central, on seething old city tiny street.
Stayed 3 nights in Jul 2017

4/10 Poor

Richard

Disliked: Staff & service, room comfort
Thief amongst us
Went out Monday morning and left my key at the front desk. Even though I had the do not disturb sign up, some staff member came in and removed the dirty linens and stole my electric toothbrush. Be warned that there is a thief working in this hotel. Everything closes around 6 or 7 around this area. It is within 10 minutes walking distance to the bar street. I didn't enjoy my stay due to the fact that someone stole from me, but either than that it was OK. Be warned....

4/10 Poor

Linda, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel standard is below expectation
My husband and I stayed in this hotel on 20-21 Feb. The bathroom cistern was filthy (they did not clean the part between around the hinge of the toilet lid - there were black batches.. The bath towel did not look clean and smelled. The slippers in the room were hard and look dirty The wifi in the room did not work.

4/10 Poor

Georgy, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located among hardware shops and is noisy.
Bad - blanket has a big hole. Have to climb 2 storey as there is no lift. Breakfast lousy - cook did not get ready by 6:30am. Breakfast was ready by 6:55am. Some guests just can't wait because their pick up transport arrived. Food was bad.

6/10 Okay

L, Preston

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Run down hotel
Hotel is run down, looks nothing like pictures shown however is good value considering the price and is in a very convenient location.

10/10 Excellent

denis, raleigh,nc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the center of town
The staff are wonderful. They make sure that all your needs are met. I arrived very early and had a room before 9 in the morning. I came back to hotel after going to halong bay and had a great dinner there. Will stay there next time when in Hanoi

6/10 Okay

Sara, London, UK

Liked: Staff & service
Disliked: Cleanliness, room comfort
Average hotel in the Old Quarter
We stayed 2 nights - once before our trip to Halong Bay and once after. On the first night, we were at the back of the hotel where it was nice and quiet but the room felt a bit grubby. On the second night we were at the very noisy front of the hotel but the room was slightly more spacious and brighter. Both times, it was fine for what we needed (just somewhere to lay our heads) but nothing special. 'Double' beds are really just 2 singles pushed together with a rolled up duvet shoved between the mattresses! You'll need to ask for a second duvet as they only give you a single duvet big enough for 1 person. Breakfast was only ok, we actually went out for breakfast the second morning instead of using our breakfast included option.

8/10 Good

Yung Shing, Malaysia

Liked: Cleanliness, staff & service
Suitable for short stay; near city center
The staff was friendly. We were late for breakfast (9.30am) we thought it would be till 10am but saw the choice was limited anyways. Value for money.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
nice hotel, close to the old city.
only one woman of the staff knew english. the other staff tried to be nice but not always efficient.

10/10 Excellent

Biljana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Great staff, good location, value for money. Staff is friendly and happy to help. They accommodated all our requests Location is great...walking distance to everywhere Value for money.....you get more they you pay for

6/10 Okay

Wayne

Liked: Cleanliness, staff & service
Good for the price.
Upgraded to superior on arrival (to pursue with hotels.com) as standard room nothing like hotels.com description! Location great, staff brilliant & superior room good. Breakfast was good most days, plenty of options.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel staff was great. Conversing in english should not be a problem. And for any assistance or help on taxi or trips all you need to do is ask. Room was great too . Its not a 5 star to begin with.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, I was happy with my stay. Simple, clean, good location and good value. They were too noisy early in the morning. But I called the front desk and it immediately stopped. Hopefully they took note.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort