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The West Hotel & Spa

4.0 star property

Photo gallery for The West Hotel & Spa

Reception
Exterior
Deluxe Room, 1 Bedroom, City View
Free daily buffet breakfast
Junior Room, 1 King Bed, City View

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Spa
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi, 100000
  • Hanoi Old Town Night Market
    ‪1 min walk‬
  • Hoan Kiem Lake
    ‪3 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪9 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪40 min drive‬

Room options

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout curtains

Superior Double Room

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout curtains

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 27 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Minibar, desk, laptop workspace, blackout curtains

Family Room

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout curtains

Executive Room

  • City view
  • 36 sq m
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed

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About the area

Hanoi

With a stay at The West Hotel & Spa, you'll be centrally located in Hanoi, steps from Hanoi Old Town Night Market and 3 minutes by foot from Hoan Kiem Lake. .This spa hotel is 0.3 mi (0.4 km) from Thang Long Water Puppet Theatre and 0.5 mi (0.8 km) from St. Joseph's Cathedral of Hanoi.

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.1 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.5 km
  • St. Joseph's Cathedral of Hanoi - 9 min walk - 0.8 km
  • Hanoi Opera House - 18 min walk - 1.6 km

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬1 min walk
  • ‪Bánh Mì Hôi An - ‬2 min walk
  • ‪Toshi Restaurant - ‬2 min walk

About this property

The West Hotel & Spa

Hotel with a full-service spa, steps from Hanoi Old Town Night Market
The West Hotel & Spa offers 25 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. 32-inch Smart televisions come with digital channels. Bathrooms include showers with hydromassage showerheads, slippers, designer toiletries, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, and Thai massages. The spa is open daily.
Make yourself at home in one of the 25 air-conditioned rooms featuring fireplaces and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include phones, as well as desks and minibars.
Relax at the full-service spa, where you can enjoy massages. Additional features at this hotel include complimentary wireless internet access and concierge services.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

At The West Hotel & Spa, enjoy a satisfying meal at the restaurant. Mingle with other guests at the complimentary reception, held daily. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM. A complimentary manager's reception is offered each day.
The West Hotel & Spa has a restaurant on site.

All-inclusive details

All-inclusive room rates at The West Hotel & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in public areas
  • Lift (120 centimetre wide door)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 80 out of 123 reviews
Rating 8 - Good. 32 out of 123 reviews
Rating 6 - Okay. 3 out of 123 reviews
Rating 4 - Poor. 5 out of 123 reviews
Rating 2 - Terrible. 3 out of 123 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Hotel was very good, located at the heart of the old quarter and walking distance to most tourist spots. My room was very spacious for one person, with big bathroom and balcony facing the city, bed is very comfortable. Breakfast is also good because it was included with your stay and you have the option for few cooked breakfast if you wish to. My stay was much nicer because of the staff that are helpful and kind most specially Chloe and Long Bee(not sure if this is his real name)😊. My experience with the hotel and its staff have been great and if I will be given a chance to go back to Hanoi I would not hesitate to book with them again. For those looking for hotel to stay in Hanoi old district, I would highly recommend using them. Great service and value for money. Again thank you very much.🙏❤️😊
Stayed 4 nights in Jan 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the West. There's no shortage of shopping and food options within walking distance of the hotel. If you are looking for 'Beer Street' it's just one block away. The staff was very helpful. They even assisted us around our other excursion to and from Ha Long Bay. We would stay there again.
Stayed 1 night in Dec 2024

4/10 Poor

Yaz

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is very dirty. Brown towels and dirty floors. Ther is no safe and nowhere to leave your valuables. Also there is no air conditioning. When I spoke with the reception desk, they said they promise the AC will work....but nothing. I am from Canada and have travelled to SE Asia several times but have never had such a terrible experience for the money. Dirty and Overpriced.
Stayed 1 night in Dec 2024

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Just disappointed my room had no window and the photos on the side lead to believe there is, when in fact it is a window to the toilet.

10/10 Excellent

Toby

Stayed 6 nights in Dec 2024

8/10 Good

John

Liked: Staff & service
Great location for the night market and walking around. Room is very small and dated but ok. The staff is very friendly and helpful. Breakfast was aveage but ok. Lots of things to see and do right outside the door.
Stayed 1 night in Dec 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the property were really nice and spoke good English. Breakfast had some nice options as well. However, our room did not have a hot water in the shower. There was a hot water running from the sink faucet, but not in the shower. Staff tried to fix it, but the water would not stay warm for long - it was changing from warm to cold every few seconds and made taking shower almost impossible (unless you enjoy cold one, I don’t)
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not sure where the 4 star qualification comes in

Though the person on the night shift when we checked in was wonderful, nothing else about this hotel merits a 4 star rating. The room was indeed large, but not super clean and lacked amenities (ie: bathrobe, which we had had in every 3 star hotel we stayed at prior). The spa was a joke - it's billed as a "rooftop spa" and it just a room on the top floor. We booked a 45 minute massage and our masseuses arrived 10 minutes late, didn't give us the massage we asked for and then asked us for a tip at the end. I wanted to love this hotel, but it's really not what we expected. Like I said, most of the reception staff were great, but it was otherwise a very lackluster stay. I had high hopes, given the hotel manager reached out soon after booking, which was a nice personal touch. We stayed at a different 3 star hotel in Hanoi prior and that was a much better experience all around.
Stayed 1 night in Nov 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación.
Stayed 2 nights in Nov 2024

2/10 Terrible

Esmond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They changed the hotel on our way there saying there was something wrong with their system so they are going to give us an upgrade to their sister hotel witch was awful not what we paid for mold in the bathroom. Very small room with minimal lighting dingy is the word to describe this hotel (Hanoi Harmonia Hotel and Spa)
Stayed 1 night in Nov 2024

10/10 Excellent

Liliane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The staff was so nice, helpful and welcoming. There was an elevator to access rooms. The breakfast was excellent . The hotel provided accommodation for an earlier breakfast. The bed was comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was soo friendly and polite. I was travelling by myself and the hotel had all the ameneties that I needed. Hotel is located right in the middle of the weekend night market. Thank you!

6/10 Okay

LAN

Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

siew kiang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great over all

Cloe at front desk was very good. Service over all great. Wet pressure for shower was not very strong. At night can hear music from outside. Friday to sunday there is a night market just outside the hotel!
Stayed 1 night in Nov 2024

8/10 Good

Maria

Stayed 2 nights in Oct 2024

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, but the doors were noisy because you had to slam it because of the alarm.
Stayed 1 night in Oct 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend

10/10 Excellent

yan ki ada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars Butler Service

I was thoroughly impressed with the exceptional service. From the moment I booked, I received a WhatsApp confirmation, ensuring I had a direct line of communication for any issues, especially handy for arranging airport transfers. This real-time communication with a live agent provided great peace of mind. A special thank you to Chloe Ly for her outstanding service and dedication to making our stay memorable. She truly went above and beyond to ensure we had a wonderful experience. The room was impeccably clean, the location incredibly convenient, and the breakfast offered a delightful variety each day. My heartfelt thanks to the entire team for making our stay so enjoyable.
Stayed 4 nights in Oct 2024

4/10 Poor

Quy, Worcestershire

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Would not come back
Stayed 1 night in Sep 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly! Delicious breakfast and Mike was able to accommodate a late night/early morning check in after our flight was delayed! Highly recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a little gem, so close to so much. The bed was firm, the water hot, the room quiet ( not overly big but suitable for our needs. The staff were great. Recommended.
Stayed 4 nights in Aug 2024

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

AZAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chloe, part of the staff at the front desk was extremely helpful and supportive! I will share that the property is also particularly great for its location and accessibility. Distances between the property and the attractions are very close by Extremely busy on the outside but calm in the room where we spent 4 nights
Stayed 5 nights in Aug 2024

8/10 Good

Oleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location! Fantastic complimentary breakfast. Lovely staff
Stayed 1 night in Jul 2024