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Embassy Suites by Hilton Richmond

3.5 star property

Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Lobby
Bar (on property)
Bar (on property)
Capital Suite, 1 King Bed, Shower | Living area

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Room service
  • Pet-friendly
  • Bar
  • Pool
  • Parking available

Explore the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Henrico Doctors' Hospital
    ‪4 min drive‬
  • Lewis Ginter Botanical Garden
    ‪6 min drive‬
  • University of Richmond
    ‪6 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

  • 56 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area

Capital Suite, 1 King Bed, Shower

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.8 out of 5, Exceptional, (2638)
The price is NZ$256
for 1 room
includes taxes & fees
26 Mar - 27 Mar
Drury Plaza Hotel Richmond

About the area

Richmond

Located in Richmond, Embassy Suites by Hilton Richmond is in the business district, within a 10-minute drive of Lewis Ginter Botanical Garden and Children's Museum of Richmond. .This hotel is 5 mi (8 km) from Science Museum of Virginia and 5.2 mi (8.3 km) from Virginia Museum of Fine Arts.

What's nearby

  • Henrico Doctors' Hospital - 4 min drive - 3.2 km
  • Lewis Ginter Botanical Garden - 6 min drive - 5.3 km
  • University of Richmond - 6 min drive - 4.4 km
  • Virginia Museum of Fine Arts - 10 min drive - 8.4 km
  • Greater Richmond Convention Center - 11 min drive - 13.0 km

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond Intl. Airport (RIC) - 22 min drive

Restaurants

  • ‪Burger King - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Olive Garden - ‬7 min walk
  • ‪Buffalo Wild Wings - ‬2 min drive
  • ‪Denny's - ‬2 min drive

About this property

Embassy Suites by Hilton Richmond

Suburban hotel with 2 restaurants and free breakfast
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or hot tub without adult supervision.

Make yourself at home in one of the 225 guestrooms featuring refrigerators and LCD televisions. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Enjoy international cuisine at E'terie Bar and Grill, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Richmond? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and 12 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays. A complimentary manager's reception is offered each day.
E'terie Bar and Grill - This restaurant specializes in international cuisine and serves dinner only. Happy hour is offered.
Atrium - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Languages

Bulgarian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (USD 10.00 per night)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available weekdays 6:30 AM–9:30 AM
  • 2 restaurants
  • 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • E'terie Bar and Grill
  • Atrium

Things to do

  • Fitness centre
  • Indoor pool
  • Shopping

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Separate living room

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Conference centre (10000 square feet of space)
  • Meeting rooms - 12

Outdoors

  • Outdoor furniture

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Fan
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 49-inch LCD TV
  • TV channels
  • iPod dock
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Microwave
  • Fridge
  • Wet bar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 2 percent tourism fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 474 out of 1003 reviews
Rating 8 - Good. 206 out of 1003 reviews
Rating 6 - Okay. 136 out of 1003 reviews
Rating 4 - Poor. 97 out of 1003 reviews
Rating 2 - Terrible. 90 out of 1003 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities
Check in was a nightmare with over an hour to get our room… staff on reception were understandably stressed but uncommunicative- eye contact the offer to take a seat and be called when they’re ready and a sincere apology would have gone a long way
Stayed 1 night in Nov 2024

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Sharee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean rooms
Stayed 2 nights in Dec 2024

4/10 Poor

elica

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
On different days I was there the were roaches, there was no other rooms available I would not Be able to go another , it was reports nothing was done just a message will be sent to managers
Stayed 3 nights in Dec 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and clean
Stayed 1 night in Aug 2024

4/10 Poor

Shawna

Stayed 3 nights in Nov 2024

10/10 Excellent

Torri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Mashonda

Stayed 2 nights in Nov 2024

4/10 Poor

DarNasia

Travelled with family and small children
Liked: Cleanliness, amenities
none
Stayed 1 night in Nov 2024

10/10 Excellent

LuvVon

Liked: Cleanliness, staff & service, property conditions & facilities
There is a generous breakfast buffet option with hot options like, eggs, french toast, bacon, sausage, fruit, breads and dairy items. There is an evening reception from 5:30-7:30 pm with snacks and drink options for a light happy hour. The suite was spacious and well appointed and the property felt modern and upscale. The fitness center was out dated with faulty equipment and the pool was broken, but other than that, it was a great stay! I will be returning to this property the next time I’m in the Richmond area.
Stayed 4 nights in Nov 2024

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I will start with the good. The staff were very kind. The breakfast was awesome. Omelettes made to order, pancakes, coffee, orange juice, English muffin, bagels, scrambled eggs, bacon, sausage, fruits, cereal oatmeal, everything. There was a person who was constantly picking up the dirty dishes and with a smile and conversation. The room was perfect with a door that separated the living from the bedroom. Wonderful idea. Smart TV with numerous channels. Complimentary drinks during happy hour and a bar till 10:00 PM. Now for the negative, on the first night the shower in our room backed up. My husband went down to the front desk to advice them. Quite awhile passed and we were due at our families for dinner but we hadn't been able to shower. I called the front desk from the room and advised them that noone had shown. Within 10 minutes someone was there to clear the back up. The next day the toilet in the room was backed up. This time it didn't take too long for someone to clear the back up. The ice machine apparently leaked a lot of water and our room was next to it. The next day the carpet smelled and the smell was going into the room. At this point I didn't bother saying anything because I didn't want to have to change rooms. Out of 4 elevators only 1 was working. Thankfully by Thanksgiving they had 2 more up and running. The hotel had a cruise vibe with the rooms inside facing down to the atrium. I would stay there again, I would. All in all it was a good stay
Stayed 5 nights in Nov 2024

10/10 Excellent

Samantha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay.
Stayed 2 nights in Oct 2024

6/10 Okay

ridha

Travelled with family
Liked: Cleanliness, staff & service
The staff is really good The bathroom is too small and to move inside The pool is not clean and cold The spa was clised
Stayed 2 nights in Nov 2024

2/10 Terrible

ARTRISHA

Disliked: Cleanliness, property conditions & facilities
Areas around hotel is great. Property is very outdated. Rust in doors, not clean at all!
Stayed 4 nights in Nov 2024

10/10 Excellent

Tyrik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Peggy

Stayed 1 night in Oct 2024

10/10 Excellent

wendy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good, omelettes were delicious, staff were professional! No complaints! Will definitely stay here again!
Stayed 2 nights in Nov 2024

10/10 Excellent

Tamika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Richmond Hotel.
Love this Embassy. The lady that used to work in the breakfast area (short blonde hair) is now at the front desk and is always wonderful. The other ladies at breakfast are also super friendly and kind. Rooms are always clean and very spacious. Great happy hour with snacks. Great location and staff are just wonderful, they actually remember the guest as we spend a lot of time there during the Virginia Union University football season.
Stayed 1 night in Sep 2024

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with a balcony
We booked this hotel last minute and it turned out to be pretty decent. The breakfast was good, the rooms clean and the bath water was very hot. This was my first time staying at an embassy but it’s definitely getting added to my approved list of hotels. Overall a really nice property. The only drawback is that the elevators in the hotel didn’t seem to accommodate the number of guests but there was also a marathon being run in town during our stay so maybe just an abundance of guests
Stayed 1 night in Nov 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
Check in was after 5, when through Expedia it was Noon. I had King size bed on the Pool floor, but because of physical conditions, we couldn't take that one. We received another room with no King bed, but a double. I'm a big guy that likes the roomy feel. The double was the sameprice, but the bathroom was smaller, again, i like the roomy feeling. I had the reservation in for 3 weeks. It was a Soccer tournament in the area at the time and i can see it, but just let me know. I just was looking for some accommodation at the time, thanks
Stayed 1 night in Nov 2024

10/10 Excellent

Carey

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was the heater in my room. I had to put the temperature High but it still did not heat. However I requested a extra blanket which was given. I slept well after that.
Stayed 3 nights in Nov 2024

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Taneka

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at the embassy suite hotel
Stayed 2 nights in Nov 2024

8/10 Good

Cornelius

Stayed 2 nights in Oct 2024