When I arrived at Hotel Shattuck Plaza, there was an initial miscommunication about the preparedness of my assigned room, which was not cleaned and prepared for a new guest. I was re-assigned a lovely new room that suited my needs for the week. After two nights, I requested cleaning services and was temporarily locked out of my room, potentially due to another miscommunication in the system. Overall, the staff was kind and responsive, and the hotel is a historic gem in the heart of downtown Berkeley.