All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 244 out of 909 reviews
10 - Excellent
244
Rating 8 - Good. 442 out of 909 reviews
8 - Good
442
Rating 6 - Okay. 157 out of 909 reviews
6 - Okay
157
Rating 4 - Poor. 45 out of 909 reviews
4 - Poor
45
Rating 2 - Terrible. 21 out of 909 reviews
2 - Terrible
21
8.2/10
Cleanliness
8.4/10
Staff & service
7.6/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
2/10 Terrible
Matthew
29 Dec 2024
Matthew
Stayed 4 nights in Dec 2024
6/10 Okay
Sheldon
Business traveller
8 Dec 2024
Staff was a real mix. Some were incredibly nice while others clearly didn't want to be at work and were uninterested in helping out the guests.
Ran out of hand soap the last night and then ran out of shampoo/soap in the shower on my last morning before check out. Big bottles in use and no one bothers to check them in the 4 days I am there.
Left dirty mugs and glasses in my room the entire time. Came in every day, made the bed and changed the dirty towels but left everything else as it was.
Sheldon
Stayed 4 nights in Dec 2024
8/10 Good
Abduladim, Dubai
8 Dec 2024
Abduladim
Stayed 1 night in Nov 2024
8/10 Good
Sven Eric
Travelled with family
4 Dec 2024
Liked: Property conditions & facilities
The property is conveniently located to the medical facilities in Im Neuenheimer Feld. The hotel is clean and offers all basic amenities.
Nice hotel cose to the old town. Spacious breakfast room. Good airconditioning At check in the staff oriented us to the town and where to find a nice restaurant
Parking in the hotel garage was challenging. Several spaces were filled with hotel items such as rolls of carpet and wooden pallets plus the ticket system machine refused to accept the paper parking tickets. There were many stacked on top of the exiting machine as it failed to even pull the ticket in to be read. Multiple trips to the front desk to try another ticket, eventually told to press the button on the machine to alert the front desk staff to open the gate.
Very patient, helpful staff with English speaking guests. Location is good. Breakfast is ok. They were easily able to accommodate my wife and I and teenage son in one room with a bed for everyone.
The hotel was within easy reach of the old town and a couple of excellent places for food notably the Qube
Only disappointment was the quality of towels
I know it’s not W, but for the price:
1. The lobby and lift smells like ammonia (mild rotten egg)
2. The soap dispenser in the bathroom was on the vanity top instead of affix to the wall.
3. The bath/shower was very narrow - anyone who is “bigger” than 180cm / 85kg will struggle to shower in it.
Hotel staffs were friendly and the location is great to be a base to explore Heidelberg.