6/10 Okay
Song
Travelled with family
27 Dec 2024
Liked: Cleanliness
This "luxury " resort experience would have been much much better if it weren't for the persistent timeshare marketing push as soon as you entered the hotel. This is a second all inclusive vacation experience we have had in Cancun and I guess it is common.
Big fault was mine for not setting a better expectations at an all-inclusive place. Luxury or not, their goal and push is the same. Tips from more experienced travelers say just be firm and say NO. Beware of all the perks promised with the presentation. The excursions with the nearly half price discount were still more expensive than what I could have book on my own for the same tour with the same company.
There are two (?) Indoor restaurants- one a dedicated Mexican, only available for dinner, and the other one an "international" one that is open for three meals, with a rotating menu during dinner with different "themes". Mexican food was great. International restaurant dishes were a hit and miss, both from the buffet and the menu. Ordering from the menu takes time. Most seafood dishes were excellent.
Many reviews talk about great services here. Yes they were very friendly and working all the time keeping everywhere clean and nice.
Book room service breakfast earlier than needed. Front desk will say they will do something and won't (message to concierge or fumigating for mosquitoes). Housekeeping didn't refill soaps and amenities. My partner was briefly locked out in the balcony. Faulty lock.
Song
Stayed 4 nights in Dec 2024