6/10 Okay
Hannah
Travelled with family
25 Aug 2024
Liked: Staff & service
Disliked: Cleanliness
Disappointed
Honestly, I was a little disappointed with our stay. I will say that the customer service as far as trying to resolve our issues was good. The front desk was polite and professional, and the general manager was nice as well.
Our first room had ants that we noticed just a few in the armchair the night before and then discovered a bunch more in our bed in the next morning (we did not have food in the bed). They were apologetic and switched us to a different room. The second room was not clean, as there were multiple hairs in the shower and sink.
There was a wedding at the attached ballroom on Saturday night. There was very loud, thumping music that could be clearly heard inside until midnight. When we mentioned it to the front desk, apparently several people had complained and they said they were going to ask the wedding party to turn it down, but nothing improved.
Lastly, this has really nothing to do with the staff, but I would HIGHLY recommend that this hotel close their pool and re-do the tiles in the pool area, before someone gets severely injured and files a lawsuit. The tiles were incredibly slick, even when dry but especially when wet. The tiles themselves were smooth, not textured and not suitable at all for a pool area. Everyone in our family slipped, while walking SLOWLY and carefully. Sincerely, these are very, very dangerous tiles to have in a pool area.
All in all, a very disappointing experience from a Hilton Brand hotel and for the price we paid.
Hannah
Stayed 2 nights in Aug 2024