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Placencia Resort

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Placencia Resort

Outdoor pool, pool umbrellas, pool loungers
Indoor wedding
Private beach, sun-loungers, scuba diving, snorkelling
Hiking
Outdoor wedding area

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • On private beach
  • Free airport shuttle
    Free airport shuttle
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym

Explore the area

Map
Placencia Rd, Placencia, Stann Creek
  • Placencia Peninsula
    1 min walk
  • Maya Beach
    4 min drive
  • Inky's Mini Golf
    12 min drive
  • Placencia (PLJ)
    24 min drive

Room options

View all photos for Villa, 1 Bedroom, Ocean View

Villa, 1 Bedroom, Ocean View

Villa, 1 Bedroom, Ocean View

  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Panoramic View)

Room, 1 King Bed (Panoramic View)

Room, 1 King Bed (Panoramic View)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Beachfront

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Beachfront

  • 93 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Ocean View

  • 93 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront

  • 29 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Ocean View (High Floor)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, Multiple Beds, Ocean View (High Floor)

  • 120 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Suite, Multiple Beds, Beachfront (High Floor)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, Multiple Beds, Beachfront (High Floor)

  • 120 sq m
  • Beach view
  • Sleeps 6
  • 1 Queen Bed and 2 King Beds

View all photos for Suite, Multiple Beds, Ocean View (High Floor)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, Multiple Beds, Ocean View (High Floor)

  • 120 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Suite, 3 Bedrooms, Beachfront

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 3 Bedrooms, Beachfront

  • 120 sq m
  • Beach view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, 3 Bedrooms, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 3 Bedrooms, Ocean View

  • 120 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds

  • 18.5 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 Queen Bed

  • 18.5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Beachfront

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Beachfront

  • 88 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Beachfront

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Villa, 1 Bedroom, Beachfront

  • 59 sq m
  • Beach view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Villa, 1 Bedroom, Garden View

  • 59 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed

  • 88 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Placencia

With a stay at Placencia Resort in Placencia, you'll be 1.5 mi (2.4 km) from Maya Beach and 8.9 mi (14.3 km) from Placencia Beach. .This beach hotel is 10.3 mi (16.5 km) from Jaguar Bowling Lanes and 21.8 mi (35.1 km) from Cockscomb Basin Wildlife Sanctuary.

What's nearby

  • Placencia Peninsula - 1 min walk - 0.0 km
  • Maya Beach - 4 min drive - 2.4 km
  • Placencia Beach - 25 min drive - 14.3 km
  • Silk Caye Beach - 25 min drive - 14.8 km
  • Jaguar Bowling Lanes - 29 min drive - 16.6 km

Getting around

  • Placencia (PLJ) - 24 min drive

Restaurants

  • ‪Inky’s 19th Hole Restaurant - ‬12 min drive
  • ‪Quarter Deck - ‬19 min drive
  • ‪NAIA’s Beach Bar & Grill - ‬12 min drive
  • ‪Maya Beach Hotel Bistro - ‬6 min drive
  • ‪1981 restaurant - ‬12 min drive

About this property

Placencia Resort

Hotel with private beach, full-service spa
Placencia Resort offers 90 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished patios. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Televisions come with satellite channels. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

A private beach, a marina, and complimentary bicycles are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 12 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Placencia Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision. Guests under 10 years old are not allowed in the spa.

Make yourself at home in one of the 90 guestrooms featuring microwaves and minibars. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a 24-hour fitness center. This Mediterranean hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get around on the shuttle (surcharge), which operates within 10 mi.
Enjoy international cuisine at Capriccio, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is complimentary (available on request).
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Capriccio - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Palm Terrace - This beachfront restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
Azure Pool Restaurant - This poolside restaurant specializes in pizza and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
The Pier Bar Grill Lounge - Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Free return airport shuttle from 6 AM to 9:30 PM
  • Airport shuttle at scheduled times, on request
  • Local area shuttle (surcharge) up to 10 mi

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: BZD 15-25 for adults and BZD 7.5-12.5 for children
  • 2 restaurants
  • 3 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • Capriccio
  • Palm Terrace
  • Azure Pool Restaurant
  • The Pier Bar Grill Lounge

Things to do

  • 24-hour fitness centre
  • Boat tours
  • Children's pool
  • Ecotours
  • Fishing
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Paddleboards on-site
  • Scuba diving
  • Snorkelling

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Garden
  • Marina on site
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible airport shuttle
  • Area rugs in room
  • Hardwood flooring in room
  • Magnifying mirror
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Down duvet
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • In-room massage
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 16.35 percent of room rate

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately BZD 15 to 25 for adults, and BZD 7.5 to 12.5 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 12 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and fitness facility with adult supervision
Guests under 10 years old are not allowed in the spa, and guests under 14 years old are only allowed with adult supervision

Property is also known as

Hotel Placencia
Placencia Hotel
The Hotel Placencia
The Placencia Hotel And Residences Belize
The Resort Placencia
Placencia Resort
Placencia Muy'Ono Resort
Placencia Muy'Ono
Hotel The Placencia, a Muy'Ono Resort Placencia
Placencia The Placencia, a Muy'Ono Resort Hotel
Hotel The Placencia, a Muy'Ono Resort
The Placencia, a Muy'Ono Resort Placencia
The Placencia Resort
The Placencia Hotel
Muy'Ono Resort
Muy'Ono

Placencia Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 111 out of 242 reviews" "
Rating 8 - Good. 64 out of 242 reviews" "
Rating 6 - Okay. 38 out of 242 reviews" "
Rating 4 - Poor. 18 out of 242 reviews" "
Rating 2 - Terrible. 11 out of 242 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gualberto

Stayed 2 nights in Jul 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort property, with a beautiful pool and well-groomed private beach. Very clean, professional staff, and cold air conditioner made for a pleasant stay.
Stayed 1 night in Jul 2024

8/10 Good

marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and neat to see so many iguanas on the property.
Stayed 1 night in Jun 2024

8/10 Good

Alexia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Placencia Hotel boasts a sprawling compound and a gorgeous big pool, perfect for unwinding and soaking up the Belizean sun. The staff truly shines here – they’re friendly, helpful, and always willing to go the extra mile to ensure a pleasant stay. While my overall experience was enjoyable, the restaurant menu could benefit from more variety. With a few more options, it would be even better.
Stayed 2 nights in Jun 2024

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Ranald

Liked: Cleanliness, staff & service
Hey, it looks just like the Pictures!!! Those were my first thoughts walking in on my first day. This Resort is well WORTH the money 💴. The PLACENCIA HOTEL is a ⭐️⭐️⭐️ RESORT. To be clear I am NOT a Beck & Call kinda person, nor will I ever be so I don’t need 4/5 star experiences to have a good time. I need: CLEAN ⭐️, SAFE ⭐️⭐️, and COMFORTABLE( conveniences) ⭐️⭐️⭐️. Anything more you start rackin up more stars 😊. The workers here are so down to earth nice & hard working & receptive( they are on it, when you’re asking.) You can see some maintenance & attention to detail things that will stand out. For instance we all know that ANY & EVERY Hotel has issues where things come up completely unexpected, correct?But in a 4/5 star experience it’s about how timely the situation is addressed & resolved, & they are also much more focused on presentation to some of the smallest details. Honestly, The Placencia Hotel Resort is just a couple of consistent things away from being a FOUR STAR experience. Here are the Answers to the 2 Big Questions that a person should be concerned with. 1) Would I stay here again? ( YES) 2) Would I recommend them to friends/ family. ( YES) I very much Enjoyed my stay. There is another thing to note. The hotel is called The Placencia Hotel Resort, however it is actually 11 miles North of the town of Placencia. The town of Placencia is where a lot of the water activities start from. However this Hotel does offer a shuttle for eveywhere. At no extra

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Ronda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quiet resort with a high level of customer service from the front desk, transportation and maintenance personnel.
Stayed 4 nights in May 2024

6/10 Okay

Sherline

Travelled with partner
Liked: Amenities, property conditions & facilities
Preferably not to comment. Was not happy at all since my stayed in Belize was just for the weekend n i was just lookimg to have a good time. Which wad far from thatwith all shenanigans that was happening around my brief stayed disappointed!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful and well taken care of. The staff was incredible from the front desk to house keeping and taxi drivers! The Placencia offers transportation in town and arranges pick up for fun stuff to do as well.i will definitely stay there again! The locals are great people! Super friendly and accommodating! I love Belize and their people!
Stayed 6 nights in Apr 2024

8/10 Good

Breana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, large pool area great for adults and children, onsite restaurant was a plus. Parking is a good distance from some rooms/buildings. The room was the only thing lacking for our stay. Dated, squeaky bed, dim bathroom lighting, limited space to hold things in room (could be set up better), only two standard pillows on our bed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Stayed 2 nights in Apr 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
The outside grounds were impeccable. Pool area & landscaping were stunning. Rooms were very dated & worn out. Old, giant jet tub & broken tiles in bathroom. Dim, CFL bulbs in lamps. Not 1 single USB outlet in rooms.Large veranda with gorgeous views, but only 2 small, wooden beach chairs to sit in, but it was too hard to get in or out of, so we didn’t sit out there. Breakfast in restaurant was very good. Dinner at outdoor spot was just so-so. Pool staff was great. No shuttle working. Also, a 25 minute drive to village. No walking to village.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sergio

Stayed 2 nights in Mar 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, room comfort
Stay here!
This is a delightful place. Its right on the beach and has a terrific pool with waterfall and swings! Cocktails and food are lovely and well priced. Some of the room was a bit tired looking but to be expected in a coastal resort. I would stay here again for sure!
Stayed 1 night in Mar 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, well maintained.
Stayed 2 nights in Mar 2024

8/10 Good

Julie

Stayed 7 nights in Mar 2024

4/10 Poor

isabel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly, but the room was very outdated, damaged and poor quality. Also, we had issues with booking thru Expedia. We had booked one additional night, and then the hotel cancelled us without notice because they were “booked” on our last night. But the hotel kept showing availability in Expedia and on their website..
Stayed 2 nights in Mar 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a beautiful, private, quiet beach get away this is the place. The staff was very nice and friendly— truly they were a gem. Stayed during the week and it felt like we had the resort to ourselves, the pool and beach just steps away from our room. The cons: the resort is a bit dated, the food is good but a very limited menu and dinner is overpriced for what you get. The resort is far north of the village so you can’t walk anywhere (too hot), we got taxis to eat at other resorts nearby (~2 miles away) just to get some variety. The shuttle service didn’t really work for us but taxis were easy enough, just schedule your pick-up in advance before you leave.
Stayed 4 nights in Mar 2024

10/10 Excellent

Alexa

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel. Will definitely stay here next time!
Stayed 2 nights in Dec 2023

8/10 Good

William, Kensington

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice property, and there is some nice sand, but the beachfront is not at all inviting for swimming
Stayed 2 nights in Feb 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at The Placencia. Truthfully, I was feeling a bit concerned after we booked and then I read other people’s reviews but I’m so glad that we never cancelled. The grounds were beautiful, the pool was amazing as was the beach and all the meals that we had were lovely. The staff truly went above and beyond and were very welcoming. We didn’t have great success with the WiFi but we didn’t go on vacation to be connected to the internet. Yes, the resort is about 20 minutes from Placencia but we really enjoyed the quietness of this place and we knew going in that it wasn’t right in the village. Best I can figure is that anyone who commented negatively about this place hasn’t done much traveling as if they had they would know this place is amazing. Yes, there is some paint touch ups that could be done but regardless the resort is still wonderful. The staff truly went out of the way to ensure we had a nice stay. The room was very clean as was every area that we saw. We will definitely be back!!
Stayed 3 nights in Feb 2024

6/10 Okay

Eriniis

Travelled with family
Liked: Cleanliness
I’m guessing they prioritize their suites more
When I booked through this app they false advertised this resort as all inclusive. Eventually I found out there is an all inclusive option it’s just thousands of dollars more. From the moment I searched ‘all inclusive’ all the way until the moment I booked it kept telling me that I had the all inclusive option…. Get to the hotel, “you didn’t book the all inclusive ma’am that is an additional price”. Get to our room there is a swarm of mosquitos right above our entrance/door (I looked at others’ room and no one else had that problem). When I mentioned it to the front desk associate she recommended I “just keep the door closed”. However, a couple of days later I saw maintenance or whoever spraying someone’s patio area with something for the mosquitos. We originally booked a double queen room, the bed was on wheels, and was moving as well as one of the beds were almost caving in, not to mention the headboard was peeling/ bleeding and staining the pillows… The most beautiful inconvenience of it all was after we had got out the beautiful pool with the dope swim up bar, we went back to the room to shower, as we had dinner reservations in placencia town, and of course there’s not a drop of hot water coming from the shower… This is when we had went to front desk to demand a new room, as that was our last straw… The only room that was available was a suite, and they tried to have us pay the upgrade fee?? For our inconvenience?? Pay more?? Absolutely not, called manager, got suite.
Stayed 3 nights in Feb 2024