The hotel's computer system was down, which created obstacles in check-in and -out. Restaurant was closed for dinner due to a "wedding dinner," and room service was unavailable due to aforementioned computer problem. In fairness, staff members were professional and accommodating and did stellar work under difficult circumstances. I love this hotel and look forward to its continuing improvements, which are obviously ongoing. I don't like the new lobby decor, though, which appears a bit cheap for a hotel of this stature. I do love the Arlington, which has room for improvement, which the hotel is obviously working hard to achieve.