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Holiday Inn Resort Vana Nava Hua Hin, an IHG Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Resort Vana Nava Hua Hin, an IHG Hotel

Exterior
2 outdoor pools, open 8:00 AM to 7:00 PM, pool loungers
Exterior
Family Room, 2 Single Beds, Ocean View (Standard)
Beach/ocean view

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • Spa

Explore the area

Map
129/129 Petchkasem Road, Nong Gae Dist, Prachuabkhirikhan, Hua Hin, 77110
  • Vana Nava Hua Hin Water Park
    2 min walk
  • BlúPort Hua Hin Resort Mall
    3 min drive
  • Cicada Market
    4 min drive
  • Hua Hin (HHQ-Hua Hin Intl.)
    20 min drive

Room options

View all photos for Suite, 3 Bedrooms, Ocean View (Kids)

Suite, 3 Bedrooms, Ocean View (Kids)

Suite, 3 Bedrooms, Ocean View (Kids)

  • 91 sq m
  • Ocean view
  • Sleeps 8
  • 1 Twin Bed

View all photos for Standard Room

Premium bedding, in-room safe, individually decorated, desk

Standard Room

  • 39 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Kids)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 Bedroom (Kids)

  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Mountain View

Standard Room, 1 King Bed, Mountain View | Mountain view

Standard Room, 1 King Bed, Mountain View

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (High Floor)

Suite, 1 King Bed, Balcony (High Floor)

Suite, 1 King Bed, Balcony (High Floor)

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Ocean View (High Floor)

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Single Beds, Ocean View (High Floor)

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed, Ocean View (Standard)

Family Room, 1 King Bed, Ocean View (Standard)

Family Room, 1 King Bed, Ocean View (Standard)

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Ocean View

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Single Beds, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 Bedroom, Ocean View

  • 68 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Premium bedding, in-room safe, individually decorated, desk

Suite, 2 Bedrooms, Ocean View

  • 68 sq m
  • Ocean view
  • Sleeps 8
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Ocean View

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 King Bed, Accessible Bathtub, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Single Beds, Ocean View (Standard)

Family Room, 2 Single Beds, Ocean View (Standard)

Family Room, 2 Single Beds, Ocean View (Standard)

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds, Mountain View

Mountain view

Standard Room, 2 Single Beds, Mountain View

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Ocean View (High Floor)

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 King Bed, Ocean View (High Floor)

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool

Hilton Hua Hin Resort & Spa

Pool
Spa
Kids pool
Waterslide
4.3 out of 5, Excellent, (1000)
The price is NZ$320
for 1 night
includes taxes & fees
17 Dec - 18 Dec
Hilton Hua Hin Resort & Spa

About the area

Hua Hin

A stay at Holiday Inn Resort Vana Nava Hua Hin, an IHG Hotel places you in the heart of Hua Hin, steps from Vana Nava Hua Hin Water Park and a 3-minute drive from BlúPort Hua Hin Resort Mall. .This family-friendly hotel is 2 mi (3.2 km) from Hua Hin Beach and 2.2 mi (3.5 km) from Bangkok Hospital.

What's nearby

  • Vana Nava Hua Hin Water Park - 2 min walk - 0.2 km
  • BlúPort Hua Hin Resort Mall - 3 min drive - 3.1 km
  • Cicada Market - 4 min drive - 3.8 km
  • Hua Hin Market Village - 4 min drive - 4.2 km
  • Hua Hin Beach - 10 min drive - 3.3 km

Getting around

  • Suan Son Pradipat Railway Station - 4 min drive
  • Hua Hin (HHQ-Hua Hin Intl.) - 20 min drive

Restaurants

  • ‪Cicada Market Dessert Hall - ‬4 min drive
  • ‪Vana Nava Sky Bar and Restaurant - ‬3 min walk
  • ‪Pramong Restaurant - ‬4 min walk
  • ‪Trattoria By Andreas - ‬5 min drive
  • ‪The Grove - ‬2 min walk

About this property

Holiday Inn Resort Vana Nava Hua Hin, an IHG Hotel

Luxury Hua Hin hotel in Nong Kae with 2 outdoor swimming pools
Holiday Inn Resort Vana Nava Hua Hin, an IHG Hotel offers 293 air-conditioned accommodations with safes and complimentary bottled water. These individually decorated accommodations have separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Hua Hin hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tea Tree Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 293 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and a complimentary water park. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Hua Hin? This hotel has 16738 square feet (1555 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Vana Nava Sky - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Plamong - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Pool Bar - This bar is located by the pool. Open daily.
Thalay Cafe - Overlooking the ocean, this café serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, German, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free beach shuttle
  • Free theme park shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: THB 706 for adults and THB 355 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Vana Nava Sky
  • Plamong
  • Pool Bar
  • Thalay Cafe

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Free water park access
  • Full-service spa
  • Lifeguards on-site
  • Nightclub
  • Playground
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Free theme park shuttle
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Mini-fridge
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf caddy
  • Golf cart
  • Golf clubhouse
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (16738 square feet of space)
  • Meeting rooms

Outdoors

  • Lifeguards on site
  • Nature reserve
  • Pool sunloungers
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Hardwood flooring in room
  • Pool access ramp on site
  • Pool hoist on site
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • At least 80% of food locally sourced
  • Couples dining
  • Games
  • Living plant wall
  • Local artist showcase
  • Romance packages available
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 43-inch LED TV
  • TV channels
  • Premium channels

Food and drink

  • Free bottled water
  • Mini fridge
  • Paper towels

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1766.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 706 for adults and THB 355 for children
  • Airport shuttle fee: THB 4500 per vehicle (one-way, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1766.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Resort Vana Nava
Holiday Inn Vana Nava Hua Hin
Holiday Inn Vana Nava
Vana Nava Hua Hin, An Ihg
Holiday Inn Resort Vana Nava Hua Hin
Holiday Inn Resort Vana Nava Hua Hin, an IHG Hotel Hotel
Holiday Inn Resort Vana Nava Hua Hin, an IHG Hotel Hua Hin
Holiday Inn Resort Vana Nava Hua Hin, an IHG Hotel Hotel Hua Hin

Holiday Inn Resort Vana Nava Hua Hin, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 257 out of 456 reviews" "
Rating 8 - Good. 150 out of 456 reviews" "
Rating 6 - Okay. 35 out of 456 reviews" "
Rating 4 - Poor. 9 out of 456 reviews" "
Rating 2 - Terrible. 5 out of 456 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yoshikazu, Katsushika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and Dinner buffet was excellent. Wide variety of Thai and western cuisines.
Stayed 2 nights in Jul 2024

8/10 Good

Amornrat

Stayed 4 nights in Jul 2024

10/10 Excellent

Trang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a massive breakfast. Access to both the rooftop pool and a water park many good slides for all ages.
Stayed 2 nights in Jun 2024

8/10 Good

David

Stayed 2 nights in Jun 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

6/10 Okay

mary

Liked: Property conditions & facilities
The hotel is great for families with children. I would not recommend it for couples looking for a luxurious stay with oriented comfort in mind.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sunmin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrive to convenient to curbside luggage drop off w/ free entry to fun-for-all-ages water park steps away to relax and enjoy while you wait for room check in (so, have your swimwear readily available to change into at hotel entry restroom. Towels & lockers provided by water park). Electronic wrist bands work as room key,/payment method linked to room # for all hotel restaurants, snack stations and water park eateries (after room assignment). Upon checkin ( quick and easy), complimentary tokens are given for use at water park eateries or hotel game room. Children eat free from children's menu at all hotel restaurants. An extensive free hot breakfast buffet w/ Asian & western dishes served daily with plenty of child friendly foods & options for those w/ food allergies. A free air conditioned shuttle is available to/from shopping, Thai restaurants, night market & beach ( 5 minute walk to beach from drop off point). GREAT free child care center w/ extensive activities & caring attendants is provided on floor 5. The extensive infinity pool w/ incredible view and swim up bar along w/ kiddie pool offer a serene, refreshing swim option w/out the sand of the beach or crowds of the water park. Our immaculate family suite was SO child friendly w/ an adorable child tent and bunk beds our 4 year old LOVED. A friendly, helpful, attentive multi lingual staff worked tirelessly to ensure our stay was memorable & carefree. This 5* hotel will be our pick on all future visits!
Stayed 5 nights in Feb 2024

10/10 Excellent

Pow

Stayed 1 night in Feb 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun for families.
An enjoyable stay, helped by delightful hotel staff. A comfortable room, great breakfast and most importantly nice people. We are an older couple and enjoy walking and quieter places, so I made a bit of a mistake when booking this hotel, it is, of course a ‘water resort, lots of fun for families and particularly children, somehow I missed that when booking. I’m sure it’s terrific for young families, but not what we were looking for. My mistake entirely. The ocean isn’t too far away but there is a railway running between the hotel and the coast and walking access is not easy. We finally found a route across the tracks under a fly-over, about a kilometre away, (fine if you’re fit). The hotel runs a shuttle bus into town, it was on-time and worked well for us but we didn’t find Hua Hin at all interesting.
Stayed 4 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and nice! This was my second time being here and it is always a pleasure! Many options when it comes to breakfast.
Stayed 2 nights in Jan 2024

10/10 Excellent

NAOMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much more than expected, game changing wristband
I've always wanted to visit due to its closeness to water park, which is an important entertainment for my kid. But I didn't expect the water park to be so close, literally a few steps from the ground floor of hotel. The most amazing feature is the wristband they gave us at check in, that could be used for room key, to enter water park, for water park locker, to pay for F&B etc. This is a game changer to free us from worry about belonging and could fully enjoy. The hotel itself also provides sufficient entertainment. From rooftop infinity pool to sky deck where you can walk on glass, kid room, game room, very nice and good selection breakfast buffet. We booked the basic room but still have sofa, table, even a spacious balcony with nice big chairs to relax on overlooking the spacious Hua Hin landscape. Plenty of storage with long counter in living area and bathroom. Japanese restaurant at water park parking lot was surprisingly delicious with wide variety of menu, and offered many different promotion including discount for hotel guests. Water park is well designed with all sorts of big and small slides, lazy river, wave pool etc that is fun for whole family and also compact enough to get around. All in all, so many delightful surprises that if I've known earlier, I'd have come visited way earlier. Definitely coming back with family. If they can add camera to the wristband, then I won't even have to bring my phone to water park! If have convenient store even better.
Stayed 2 nights in Sep 2023

10/10 Excellent

Nahum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Supakit, Elmhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
เป็นพี้นที่ส่วนตัวดี
Stayed 3 nights in Aug 2023

10/10 Excellent

Feras

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2023

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Komsek, Waterloo

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Chui Yu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Strongly recommend for travelling with kids. Massage is way cheaper than other hotels, breakfast and dining are doing good as well.
Stayed 3 nights in Jun 2023

8/10 Good

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really good for family but when it's busy you will need to do a lot of waiting for elevators
Stayed 4 nights in May 2023

8/10 Good

Michael, Hudson

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There was the construction going on, It was loud. I asked if I could move farther or get a refund to move to the other hotel. The guy wouldn’t care. Then the manager called me back that I could move the next day. The room that I moved to the toilet water leaked, all my stuff on the floor was wet. I called to ask for 2 plastic bags to put the wet clothes in, the employee said they could give me only one laundry bag. The water park opens late and close early as 11-5

2/10 Terrible

Batzaya

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Lost 500 usd and 7000 baht from my room, to be specific my wallet which was in the backpack. At 9am a cleaning lady knocked on the door saying she needs to clean the room which is unusually early for hotel cleaning services. Not to mention pretty shady. I was a bit surprised at the time and told her to come later. I’m assuming she definitely came back later to “clean” when I went to breakfast. The reason I did not put my belongings in the security safe is that it kept saying “battery low”. I reported the incident immediately when I found out that the money was missing, emailed the management but guess what? No response whatsoever. Not even a sorry. And the safe is still beeping “battery low” because no one came to change the battery. They can’t even keep a safe operational. Staff with horrible attitude. Avoid this place at all costs for your safety and sanity! Incompetent on every level.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 24 nights in Feb 2023

8/10 Good

Kenneth

Stayed 1 night in Mar 2023