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The Portman Ritz-Carlton, Shanghai

5.0 star property

Photo gallery for The Portman Ritz-Carlton, Shanghai

Aerial view
Property video
Lobby lounge
Interior detail
Lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
  • Place, West Nanjing Road
    ‪1 min walk‬
  • Place, Jing An Kerry Centre
    ‪3 min walk‬
  • Place, Jing'an Temple
    ‪10 min walk‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe Skyline View - King

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Skyline View - King

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Skyline View - King

Premium bedding, pillow-top beds, minibar, in-room safe

Club Skyline View - King

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe City View - King

Premium bedding, pillow-top beds, minibar, in-room safe

Club Deluxe City View - King

7.0 out of 10
Good
(2 reviews)
  • City view
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite - King

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Suite - King

7.0 out of 10
Good
(2 reviews)
  • City view
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View - King

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe City View - King

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe - Twin

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe - Twin

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe City View - Twin

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe City View - Twin

  • City view
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe City View - Twin

Premium bedding, pillow-top beds, minibar, in-room safe

Club Deluxe City View - Twin

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite - Twin

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Suite - Twin

  • City view
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Skyline View - Twin

Premium bedding, pillow-top beds, minibar, in-room safe

Club Skyline View - Twin

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Business Studio - Twin

Club Business Studio - Twin

Club Business Studio - Twin

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Skyline View - Twin

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Skyline View - Twin

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe - King

Deluxe - King

Deluxe - King

9.2 out of 10
Wonderful
(20 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

  • City view
  • 108 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Two Bedroom Penthouse Suite

Two Bedroom Penthouse Suite

Two Bedroom Penthouse Suite

  • City view
  • 179 sq m
  • Sleeps 5

View all photos for Club Premier Suite - King

Premium bedding, pillow-top beds, minibar, in-room safe

Club Premier Suite - King

  • City view
  • 79 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Business Studio - King

Club Business Studio - King

Club Business Studio - King

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Shanghai

In the heart of Shanghai, The Portman Ritz-Carlton, Shanghai is within a 5-minute drive of Jing'an Temple and People's Square. .This luxury hotel is 2.9 mi (4.7 km) from The Bund.

What's nearby

  • West Nanjing Road - 1 min walk - 0.0 km
  • Jing An Kerry Centre - 3 min walk - 0.3 km
  • Jing'an Temple - 10 min walk - 0.9 km
  • Former French Concession - 14 min walk - 1.2 km
  • Shanghai Exhibition Center - 15 min walk - 1.3 km

Getting around

  • Jing'an Temple Station - 8 min walk
  • Shanghai South Railway Station - 10 min drive
  • Hongqiao International Airport (SHA) - 21 min drive

Restaurants

  • ‪The Ritz Bar & Lounge - ‬2 min walk
  • ‪The Lobby Lounge - ‬3 min walk
  • ‪Yun Italia - ‬3 min walk
  • ‪Portman's - ‬2 min walk
  • ‪Club Lounge - ‬1 min walk

About this property

The Portman Ritz-Carlton, Shanghai

Luxury Shanghai hotel connected to the convention center, 9-minute walk to Jing'an Temple
The Portman Ritz-Carlton, Shanghai offers 593 air-conditioned accommodations with minibars and safes. Pillowtop beds feature premium bedding. A pillow menu is available. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include bathrobes, slippers, and hair dryers. Additionally, rooms include complimentary bottled water and irons/ironing boards. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. A nightly turndown service is provided and housekeeping is offered daily.
An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

Make yourself at home in one of the 593 air-conditioned rooms featuring minibars. Your pillowtop bed comes with premium bedding. Bathrooms have hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
For lunch or dinner, stop by Portman's, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Shanghai? This hotel has 60665 square feet (5636 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Portman's - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CNY 120 per night)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Portman's

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Baby bath
  • Children's toys
  • In-room cot
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (60,665 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 45 floors
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 408.1 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a deadbolt lock
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 520 out of 794 reviews
Rating 8 - Good. 183 out of 794 reviews
Rating 6 - Okay. 52 out of 794 reviews
Rating 4 - Poor. 19 out of 794 reviews
Rating 2 - Terrible. 20 out of 794 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

XIAOWEN

Liked: Cleanliness, amenities, property conditions & facilities
The room is super clean, the breakfast is delicious and has a variety of options. The front desk stuff is very nice.
Stayed 2 nights in Oct 2025

10/10 Excellent

XIAOWEN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They have high quality services in all.
Stayed 2 nights in Nov 2025

10/10 Excellent

yuan

Stayed 5 nights in Nov 2025

10/10 Excellent

Frederic

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Oct 2025

10/10 Excellent

Merbert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well kept property. Great location. Manager Aileen Hu at Club Collection provided attentive personal assistance professionally.
Stayed 5 nights in Oct 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Best place to stay in Shanghai!
Stayed 2 nights in Oct 2025

6/10 Okay

Michael

Stayed 1 night in Oct 2025

10/10 Excellent

alice

Stayed 3 nights in Oct 2025

10/10 Excellent

John

Stayed 3 nights in Oct 2025

6/10 Okay

Chris, Toronto

Stayed 3 nights in Oct 2025

10/10 Excellent

Marc

Stayed 2 nights in Oct 2025

2/10 Terrible

Chris, Toronto

Stayed 2 nights in Oct 2025

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club lounge was excellent.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As ever the Portman Ritz Carlton was perfect arranged balloons, cake and card for my daughters birthday, wonderful service every time, thank you
Stayed 1 night in Oct 2025

10/10 Excellent

Ho Him

Stayed 2 nights in Sep 2025

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not expecting over £500 deposit to be taken from us on arrival. Some staff rude and unhelpful but wonderful choice of breakfast. Extras in hotel very expensive
Stayed 7 nights in Sep 2025

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Portman Ritz-Carlton Shanghai is located at the old French Concession, one of the city's most exclusive neighborhoods and also very convenient shopping district. Many restaurants and several shopping malls are steps away from the hotel. It's also very close to subway station. The property has an upscale appearance inside and out. Most staffs were pleasantly polite and helpful; room was clean and well equipped; breakfast buffet selection was quality and substantial. It'd be my first choice when I return to Shanghai next trip.
Stayed 8 nights in Aug 2025

10/10 Excellent

HUNG, Marietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is truly one of the nicest hotels in town. As part of the architectural design team of the project 35 years ago, I’m proud of it stands the test of time. The location is unbeatable. Highly recommended.
Stayed 2 nights in Sep 2025

10/10 Excellent

Troy, Santa Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really stood out as the best part of staying here, they were always available, helpful and friendly. The location is amazing as well.
Stayed 5 nights in Sep 2025

10/10 Excellent

yali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Best location in the town.
Stayed 4 nights in Sep 2025

10/10 Excellent

yali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend.
Stayed 2 nights in Sep 2025

8/10 Good

Kok keong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Yeap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service staff attentive, friendly, welcoming .. makes one feel it’s a hotel of choice in Shanghai.
Stayed 5 nights in Sep 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In typical Ritz fashion, everything was always beyond your expectations. It's what has made them the elite chain we have all come to know through the generations. Fifty years ago, it was always my dad's go-to place wherever he travelled. Do not hesitate whatsoever, book your stay.
Stayed 13 nights in Aug 2025

10/10 Excellent

Man Hei

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very attentive. I would stay here again.
Stayed 2 nights in Aug 2025