4/10 Poor
Yasin
Travelled with partner
18 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hilton Plaza had its highlights but also some drawbacks.
The Good:
Friendly Staff: Most of the staff were kind and welcoming, making us feel comfortable during our stay.
Beautiful Property: The grounds are stunning, with well-maintained gardens, two pools, several bars, and a gorgeous beach. The atmosphere felt safe and relaxing.
Food Quality: While there wasn’t much variety, the food itself was good.
The Not-So-Good:
Selective Lifeguards: Unfortunately, the lifeguards seemed to reserve their friendliness for female guests—if you know, you know.
Construction Noise: A huge construction site next door was extremely loud, working from dawn to sundown, even on weekends. This disrupted the peaceful vibe.
Room Issues: Our AC didn’t work properly, and because of the noise, opening windows wasn’t an option. Despite multiple requests to switch rooms, the only offer was one costing $150 more per night, which felt unfair.
Overall Impression:
The property itself is amazing, and we enjoyed the beautiful surroundings and amenities. However, the issues with noise, the lack of room resolution, and the uneven friendliness of certain staff left us with mixed feelings.
While our experience was generally positive, I would recommend Hilton Plaza with a note of caution. Hopefully, other guests won’t face similar challenges with the rooms or the ongoing construction.
Yasin
Stayed 5 nights in Nov 2024