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Wish Serrano Resort

5.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Wish Serrano Resort

Indoor pool, outdoor pool, pool loungers
Junior Suite
Reception
Front of property - evening/night
Body treatments, body scrubs, facials, manicures and pedicures

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Hot tub
  • Parking available
  • Pool
  • Spa
  • Pet-friendly

Explore the area

Map
Av das Hortensias, 1480, Gramado, RS, 95670-000
  • Rua Torta
    1 min walk
  • Gramado Central Avenue
    3 min walk
  • Sao Pedro Church
    6 min walk
  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    82 min drive

Room options

View all photos for Family Room

Family Room

Family Room

  • 33 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premiere

Premiere

Premiere

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, Annex Building

Standard Room, Annex Building

Standard Room, Annex Building

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Premier Room, Balcony

Premier Room, Balcony

Premier Room, Balcony

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Exterior

Wyndham Gramado Termas Resort & Spa

Pool
Hot tub
Breakfast included
Spa
4.1 out of 5, Very good, (836)
The price is NZ$222
for 1 room
includes taxes & fees
11 Jan - 12 Jan
Wyndham Gramado Termas Resort & Spa

About the area

Gramado

With a stay at Wish Serrano Resort, you'll be centrally located in Gramado, a 1-minute drive from Gramado Covered Street and 8 minutes from Snowland Park. .This family-friendly hotel is 0.1 mi (0.1 km) from Rua Torta and 0.1 mi (0.2 km) from Gramado Tennis Club.

What's nearby

  • Gramado Central Avenue - 3 min walk
  • Sao Pedro Church - 6 min walk
  • Gramado Covered Street - 6 min walk
  • Mini Mundo - 11 min walk
  • Black Lake Park - 16 min walk

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 82 min drive

Restaurants

  • ‪Porto dos Piratas Pizzeria - ‬3 min walk
  • ‪Cantina Pastasciutta - ‬4 min walk
  • ‪Maison de La Fondue - ‬3 min walk
  • ‪Garda Restaurante - ‬3 min walk
  • ‪Royal Trudel - ‬3 min walk

About this property

Wish Serrano Resort

Luxury Gramado hotel in Gramado Centro with 4 restaurants
Wish Serrano Resort offers 268 accommodations with minibars and safes. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Gramado hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pocahy Zen Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.
Make yourself at home in one of the 268 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an indoor pool, and a spa tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Maggiore Lounge e Bar, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Gramado? This hotel has 11119 square feet (1033 square meters) of space consisting of conference space and a meeting room.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM.
Maggiore Lounge e Bar - This bar serves light fare only. Happy hour is offered.
The Grill - This steakhouse specializes in barbecue and serves lunch and dinner. Open daily.
Garda - This restaurant serves breakfast, lunch, and dinner. Open daily.
Forneria di Como - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking on site (BRL 45.00 per day)

Food and drink

  • Free buffet breakfast available 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • 4 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Maggiore Lounge e Bar
  • The Grill
  • Garda
  • Forneria di Como

Things to do

  • Arcade/games room
  • Archery
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space (11119 square feet)
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Fireplace in reception

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 135.60 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BRL 3.13 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: BRL 45.00 per day
  • Pet fee: BRL 135.60 per pet, per day
  • Service animals are exempt from fees
  • Service fee: 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Serrano Convenções
Serrano Convenções Gramado
Serrano Resort
Serrano Resort Convenções
Serrano Resort Convenções Gramado
Wish Serrano Resort Gramado, Brazil
Serrano Hotel Gramado
Wish Serrano Convention
Wish Serrano Convention Gramado
Wish Serrano Resort Convention
Wish Serrano GJP Hotel Gramado
Wish Serrano GJP Hotel
Wish Serrano GJP Gramado
Wish Serrano GJP
Serrano Resort Convenções SPA
Wish Serrano Hotel Gramado
Wish Serrano Hotel
Wish Serrano Gramado
Wish Serrano
Wish Serrano Resort Convention Gramado
Wish Serrano BY GJP
Wish Serrano
Wish Serrano Resort Hotel
Wish Serrano Resort Gramado
Wish Serrano Resort Hotel Gramado

Wish Serrano Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1004 reviews" "
Rating 8 - Good. 239 out of 1004 reviews" "
Rating 6 - Okay. 65 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 20 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Gabby

Travelled with family
Liked: Amenities
From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Stayed 1 night in Sep 2024

6/10 Okay

karen

Stayed 1 night in Dec 2023

10/10 Excellent

Dagoberto

Stayed 4 nights in Mar 2023

10/10 Excellent

Thialos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of the city.
Stayed 3 nights in Apr 2023

10/10 Excellent

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Anette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful!
Stayed 1 night in Aug 2022

10/10 Excellent

Nilsara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and view of the hotel was beautiful. From my room, I could see the sunrise and sunset also city and hear the bells from the cathedral near by it was wonderful and romantic.
Stayed 5 nights in May 2022

10/10 Excellent

Chana

Stayed 3 nights in May 2022

8/10 Good

douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Lower rooms noisy in AM from parking garage employees yelling.
Stayed 1 night in May 2022

10/10 Excellent

Mauricio

Stayed 1 night in May 2022

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel. Outstanding customer service. Karaoke at night was a blast. Marcelo made all of us feel very welcome … kids had a blast. Property is pretty. Great breakfast buffet options. Very clean. Indoor pool was nice too.
Stayed 1 night in Mar 2022

8/10 Good

Daniel Siebel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Tentam te vender time-sharing, mas hotel é bom
Ficamos quatro dias e a estadia foi boa. O serviço deixa a desejar, acredito que seja pelo Covid. Me parece que o hotel não treina os funcionários bem, estavam meio perdidos. É um hotel de pacotes de turismo, família com crianças, com muitas atividades.
Stayed 3 nights in Nov 2021

6/10 Okay

thais

Stayed 1 night in Oct 2021

6/10 Okay

DIOGO

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
They did inform me before I got there that all amenities were closed
Stayed 1 night in Dec 2020

8/10 Good

Mic, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a few problems at the arrival! Key was not opening the door and room with no good view from the window to outside! I know we are facing a global pandemic, but I didn’t like the way they served breakfast (we couldn’t get what we want, they served us)! The problem with the room and view was fixed right away with a better room, the problem with the key was also solved! The location was nice, it was just across the street from RUA TORRA and walking distance from main streets! They charge from BRL 30 to 35 for parking!
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grabriel was really good and attentive. He help us , on all of our questions , Told us about very cool places to try it out . Great Job Gabriel .
Stayed 1 night in Aug 2020

8/10 Good

Inaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were very friendly!!! Victor bartender/waiter at the steak and Italian restaurant was so nice to us!! Always had a smile on his face and great customer service!!
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Amanda, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the restaurants, bar, and the indoor swimming pool. The room was very quiet and comfortable. We slept great!
Stayed 4 nights in Sep 2018

10/10 Excellent

Robinson, Balneário Camboriú

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, peaceful, beautiful place and have a good location...
Stayed 3 nights in Aug 2018

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent installations and location. Very clean with great costumer service
Stayed 1 night in Aug 2017

10/10 Excellent

Adriana, Rio, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous luxurious hotel! Great for kids!
We had a fabulous 8-day stay at Wish Serrano Resort. The hotel is absolutely gorgeous! The staff is always attentive to the guest's needs and promptly accommodated all my requests. It was my B-Day when we checked in, so there was a box of fine chocolate with a very nice birthday card. Fantastic pools! We loved the indoor/ heated one. The restaurants(4) are great and breakfast(included) is delicious with a wide variety of food, serving even gluten-free cakes and breads. Now the best part: there is a state-of-the- art kids playroom with several monitors, so children 5yrs and up can stay there with monitors from 8am-10pm at no charge! My 10 year old son didn't want to leave the playroom and it was a hard task to convince him to explore Gramado with me. There is a tennis court, so monitors play tennis with kids too, besides playing cards, board games, doing artwork, etc. Can't wait to go back to Wish Serrano! Thank you!

6/10 Okay

Bianca , Atlanta

Disliked: Staff & service
Nice resort but poor restaurant service
Overall the resort is nice quality. Room was OK but not at 4 Star US level. good service at the front desk and morning buffet. The major issue came during dinner at their casual restaurant. I ordered 1/2 bottle of red wine from a respectable vineyard. When it was opened it clear that it had gone bad. Air had leaked into the bottle past the cork and made the wine smell like horse manure. It was totally and positively awful... I mentioned it to our waiter who then sent over another supervisor. We explained that the wine was bad but he simply explained that they do not accept returns and would not replace or refund our money. He didn't even want to test it himself. It said it was hotel policy that I pay for it even if I didn't like it. In my extensive travels around the world it is common to have an occasional spoiled bad bottle of wine due to the cork. There are typically between 5-6% of corked wines go bad if they are not stored properly. Its not a big deal...simply get me another one that is good. In the past the restaurants have been very apologetic and quickly replaced it. For the Wish Serrano hotel to charge me and act like it was my fault is not acceptable.

2/10 Terrible

Gilvana

Liked: Cleanliness, staff & service, property conditions & facilities
Já ficamos em Resort com meia-penão e buffet livre, não gostamos do sistema alacarte do Wish.Nos vídeos institucionais do Wish mostrava omelete, tapiocas etc servidos na mesa dos hóspedes, entretanto,ninguém nos ofereceu esse serviço, só ouvimos uma funcionária explicando a uma hóspede sobre o referido serviço, mas não vimos o serviço sendo realizado.O ponto mais negativo é viajar 687 Km e ter que passar por concierges antes de ir para o quarto.Voltaria ao hotel, mas não me submeteria mais a concierges depois de uma viagem de mais de 10 horas.Entendo o trabalho das pessoas, mas ninguém entendeu quando falamos das muitas horas de viagem.
Stayed 2 nights in Sep 2024