6/10 Okay
Reasheal
Travelled with family
14 Dec 2024
Disliked: Staff & service
Rude Staff, Inconsistent Information
Booked two rooms online and requested they be close to one another. I called day of to confirm they would be next to one another and was told they would be. I also asked if we could check in early and was told it would be no problem at all. I was encouraged to check in anytime after 1pm. I arrived with my family (3 adults and 2 small children) closer to 2pm. The woman checking is in, Jay (or something similar), was so incredibly rude. She told us only 1 room was available to check in. Ok fine. I asked why we were told both rooms would be available and explained we would have made alternate plans if we needed to wait until 4pm. Instead of assisting to find out where the miscommunication occurred, she kept reiterating in a rude and condescending tone that check in is at 4pm. She finally offered to check us into a room that was ready but now both rooms would be on opposite ends from one another. This was not ideal - we wanted the rooms to be close so we weren’t shuffling two small children long distances between rooms. We needed our youngest to nap so went ahead and took the rooms far apart from one another.
We travel often and this was hands down one of the rudest staff we’ve encountered.
Reasheal
Stayed 1 night in Dec 2024