I have stayed at the Enso on many occasions and I have had no issues, hence why we have continued to use this hotel for business trips.
However, on this occasion (3 nights for 5 people), my room had clearly not been cleaned properly. The room stank of stale urine and I found a discarded bra lying at the side of a chair in the room, not behind or underneath, but just lying at the side of the chair.
While on this trip, I injured my foot and asked at the hotel bar if I could have some ice to help reduce the swelling, I was given 2 cubes of ice.
The following night I asked again and was given 1 ice cube. The third night the barman point blank refused to give me any ice whatsoever.
The same barman then refused to serve drinks to my colleagues as the bar was closing in 20 minutes, after a bit of an exchange, the barman then served drinks, but put them in the hotel lobby/reception. He then proceeded to serve others who came into the bar after my colleagues had moved to the reception area.
The Enso was a default hotel that we use for business, but I will not be using it again in the future.