This hotel has the structural potential to be excellent, but the lengthy check-in process and lack of warm hospitality can make guests, especially those from the US, feel uncomfortable. While my encounter with the night receptionist from the Dominican Republic was pleasant, the overall atmosphere lacked warmth. Most likely it’s cultural. The rooms without a view are somewhat depressing, especially considering the price you pay for the location, as they only face other rooms. There was confusion about the checkout time—the tablet in the room indicated 12 noon, but the staff tried to push guests out by 11, even knocking on doors at that time. The lack of emotion from the staff made this experience particularly unpleasant. On a positive note, the breakfast is exceptional