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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property

Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Aerial view
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Ocean Front Junior Suite Double
View from room
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪15 min walk‬
  • Cancun Interactive Aquarium
    ‪17 min walk‬
  • Chac Mool Beach
    ‪18 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double

Ocean View Junior Suite Double

  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King

Ocean View Swim Up Suite King

  • 79 sq m
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double

Junior Suite Double

  • 61 sq m
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King

Junior Suite King

  • 61 sq m
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Junior Suite King

  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double

Ocean Front Junior Suite Double

  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean Front Junior Suite King

  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King

Ocean Front Luxury Suite King

  • 71 sq m
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 124 sq m
  • Ocean view
  • Sleeps 2

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About the area

Cancun

With a stay at Hyatt Zilara Cancun - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Forum By The Sea Mall and La Isla Shopping Mall. .This all-inclusive property is 3.1 mi (5 km) from Tortuga Beach and 3.7 mi (5.9 km) from Iberostar Cancun Golf Course.

What's nearby

  • La Isla Shopping Mall - 15 min walk
  • Cancun Interactive Aquarium - 17 min walk
  • Chac Mool Beach - 18 min walk
  • Cancun Convention Center - 2 min drive
  • Tortuga Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Snack Grand Park - ‬9 min walk
  • ‪El Mirador - ‬9 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Bubba Gump Shrimp Co. - ‬2 min walk
  • ‪Café Solé - ‬8 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 307 guestrooms featuring free minibar items and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Cable television is provided for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at La Adelita Cantina, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.

Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services. Planning an event in Cancun? This property has 6781 square feet (630 square meters) of space consisting of a conference center and 7 meeting rooms. Free valet parking is available onsite.
La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Punta Vista - This beachfront restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • La Adelita Cantina
  • Asiana
  • Maria Marie
  • Punta Vista
  • Spice

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Table football
  • Full-service spa
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (6781 square feet of space)
  • Meeting rooms - 7

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1639 out of 2049 reviews
Rating 8 - Good. 262 out of 2049 reviews
Rating 6 - Okay. 77 out of 2049 reviews
Rating 4 - Poor. 34 out of 2049 reviews
Rating 2 - Terrible. 37 out of 2049 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Nov 2024

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property was great! The room was spacious with great view! The restaurants were nice with lots of options. The pools and activities were wonderful!
Stayed 5 nights in Nov 2024

10/10 Excellent

Erven W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience for us. The food was great. The staff were friendly. The entertainment was a lot of fun. I have only a couple small complaints: We were given a very brief introduction to the resort, and then led to our room... we later saw other arriving guests given a full tour of the property, which would have been helpful to have had. The other thing was there are a couple special evenings where the buffet is closed and the meal is served in the lobby. This was fun, but on both occasions we were asked if we had a reservation (we had none, and had no obvious way of knowing we needed one) As a result we had to wait 30 minutes and forced to sit at a table with strangers. Overall though, these things didn't detract from a great stay
Stayed 6 nights in Nov 2024

10/10 Excellent

Mario J De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property staff very friendly and professional.
Stayed 4 nights in Nov 2024

8/10 Good

Peidong

Travelled with partner
Liked: Cleanliness, staff & service, amenities
coffee store good
Stayed 3 nights in Nov 2024

10/10 Excellent

Carly

Stayed 3 nights in Oct 2024

10/10 Excellent

Daryl Gwyneth, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive adult resort! Especially the Junior beach view suite and activities provided by the hotel and offered for around Cancun excursions!
Stayed 4 nights in Nov 2024

10/10 Excellent

Onkar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff 👍 and good service 👍
Stayed 4 nights in Nov 2024

10/10 Excellent

ravi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing, excellent service, courteous and well trained.
Stayed 6 nights in Nov 2024

10/10 Excellent

Maribel Sarai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa and staff were amazing
Stayed 3 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

William C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale adults only!
Stayed 4 nights in Nov 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the entire vibe, service, and omg the room view of the water!
Stayed 2 nights in Nov 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and services were excellent.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort. No kids. Really great food. The Asian restaurant was amazing. The views from the room were beautiful. I’ll definitely come back.
Stayed 3 nights in Nov 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an incredible experience at Hyatt Zilara Cancun! The adults-only atmosphere was peaceful, with a relaxed, upscale vibe that made it easy to unwind. Service: Truly top-notch. Every staff member was warm, attentive, and always eager to help with any requests. Room & Views: My suite was spacious, with stunning ocean views. The balcony was perfect and the room itself was spotlessly clean and comfortable. Dining: The food was great! With several restaurants on-site, there were always new options to try. The buffet was fine—pretty standard for an all-inclusive. Beach & Pool: The beach was pristine, with soft white sand and crystal-clear water. The pool area was equally amazing, with a stunning infinity pool overlooking the ocean. Special Shoutouts: Daniela: Mucho gracias! You were absolutely the best with beach service. Thank you for the small chat on my last day! Rafael: WOW! You made my solo dining experience unforgettable at Maria Marie. Because of you, I went back for round two! Eduardo: Thank you for watching my luggage! Jack: The resort is lucky to have such a charming person to introduce the time shares. Thanks for humoring me, even though I think we both knew I wasn’t moving forward with it Overall, I had an amazing time and can’t wait to go back in 2026 after it gets a fresh makeover.
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ive ever had , i have nothing nothing bad to say about this place , staff and service was excellent i wish i could stay there forever!! Will definitely try to return
Stayed 4 nights in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, amenities
We had a fabulous time and as always the Hyatt is my all time favorite place to go to.
Stayed 4 nights in Oct 2024

10/10 Excellent

James Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, stay was amazing. All the amenities we hoped for with great daily entertainment. AVOID THE PLAYA SALES PEOPLE LIKE THE PLAGUE. They will promise you more than you get for their pushy presentation. "Free bottles VIP tables" in the end you get a $100 voucher and will have to pay for the upgrades they sign you up for without telling you.
Stayed 7 nights in Nov 2024

8/10 Good

Nilda Irene

Stayed 17 nights in Oct 2024

4/10 Poor

Gina

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel was very limited and I did not feel like I received the accommodations I should have received considering I paid for the most expensive room. Very disappointed.
Stayed 7 nights in Nov 2024

10/10 Excellent

Tianyi

Stayed 4 nights in Oct 2024

10/10 Excellent

abaidullah

Stayed 4 nights in Oct 2024

10/10 Excellent

Kesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Carlo

Travelled with partner
Liked: Cleanliness, staff & service
Food was fantastic for a all inclusive.
Stayed 7 nights in Oct 2024