The manager and the staff are very professional and very respectful.
When I’ve asked the manager about places to go in Istanbul, she wrote for me some places and how to go there by public transports.
Breakfast is very nice and clean.
However, the person who maintain the hotel is very slow and don’t act as professional as the staff, he comes late have to call for him to come at least 4, 5 times to fix the tv as it wasn’t working, and when he came and said I fixed it, the tv didn’t work still. His face make you fell he don’t like his job.
Also, most of the staff are non English speakers and that’s make it difficult when you call them and wanted something to be done or delivered for you.
The hotel doesn’t keep any tourist brochures, which is unusual for me.
The hotel is 95% clean I would give it a 3 and a half stars.