The reception staff were excellent, helpful and courteous.
The service at the restaurant upstairs on the terrace was not good. When we arrived at the hotel restaurant, the gentleman that met us was aware we only wanted Tea so allowed us in - only to be told by the waiter that they don’t serve tea. We decided to leave but the gentleman that had allowed us in asked why we were leaving, we explained that we have been informed there is no Tea. He was surprised and tried to get us to stay. We explained we are staying at the hotel but shame we can’t even get tea. Not sure why he was surprised to hear we are staying there, he apologised and again tried to get us to stay but we declined. It is impossible they don't serve Turkish tea as it is sold everywhere.
Breakfast: I was given a dirty cup, informed them and they replied “I don’t speak English”. I said -you can see it is dirty.
The housekeeper knocked to come to clean the room but as I woke up to open for her/let her know I was not ready, she came in quickly and I was not even dressed. I was so embarrassed.
The rooms were dusty and require modernisation. Cobwebs behind the bed, white powder on the floor by bedside table and mouldy bathrooms by drainage area.
On the upside, the beds are so comfortable, water is hot and plenty of towels etc.
Amenities was also good - swimming pool & sauna. Steam room was out of order.
Location is great, lots of restaurants around, it is buzzing and has great vibes.