This is our second stay in The Ramada Plaza Istanbul City Centre in 2023. I chose this hotel because we were very happy with the hotel after our first stay in April this year, and now again in October. The hotel is in a good location, Osmanbey metro station (served by the M2 line - Green line) is a few meters from the entrance and there are also local bus routes serving bus stops nearby. On entering the hotel it looks very clean, modern and well furnished. The reception area/lobby is spacious and welcoming. The staff are very pleasant throughout the hotel, without exception. There was a very good feeling about this hotel when we were here in April, and the same is still applicable this time, too. The staff make this hotel feel warm and welcoming. Housekeeping and cleanliness was excellent, we would like to thank Orhan for leaving our room clean and tidy every day, we saw her a few times during our stay and she was always warm and friendly. We opted to have breakfast and there was always a good selection of items available. Again, the staff in the restaurant were first class, the chef preparing our omelettes was very warm and friendly too, as well as the staff present in the seating area, they were also very attentive. Everywhere we were in this hotel, the staff were so pleasant and warm. Also worth mentioning is the swimming pool and fitness centre, both are good facilities. In summer the roof of the pool is retractable. In summary, a very nice hotel with very pleasant staff.