I had a very bad experience with Gold Rose. On the night that I was to check in, my flight was delayed. I arrived quite late and had a nightmare getting out the airport. Istanbul airport had recently relocated miles away which I wasn't aware of until I arrived. Fast forward to 12 am and I'm at taksim square. I pull out my phone to check out the location of the hotel on the Expedia app, and there's clearly no hotels in that spot. I copied the address into Google maps and it gave me a completely different location, about a 20 minute walk away, up a steep side street. No big deal, I can do a 20 minute walk. I get to the hotel and had to do a double take to make sure I was in the right place. Street lights were off and a bunch of rough looking men loitering, smoking, and staring at me as if to say "are you lost". I then spot the "gold rose" signage and walk in. Turns out the group of men were just mates with the hotel manager.
So I explain my situation to the hotel manager regarding why I was late and that my flight was delayed. He didn't care. He cancelled my entire booking for 4 nights and didn't refund it because I was late to check in. He said he had no rooms left and that I need to find somewhere else to stay. I didn't believe him so I offered to pay him extra to spend the night there. By this point I was exhausted and I had a business meeting the next morning and just needed to crash. As I expected, a room magically became available. I accepted. Oh, and so many cockroaches