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Hotel Green Plaza Hakuba

3.5 star property

Photo gallery for Hotel Green Plaza Hakuba

Lobby
Exterior
Public bath
Mountain view
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
12860-1 Chikuniotsu, Kitaazumigun, Otari, Nagano-ken, 399-9422
  • Place, Hakuba Koruchina Ski Area
    ‪1 min walk‬
  • Place, Hakuba Norikura Onsen Ski Resort
    ‪11 min drive‬
  • Place, Tsugaike Ski Resort
    ‪14 min drive‬

Room options

View all photos for Cortina Maisonette Room-Ski Run View

In-room safe, free WiFi, bed sheets

Cortina Maisonette Room-Ski Run View

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Japanese Western Style Room, Non Smoking

In-room safe, free WiFi, bed sheets

Standard Japanese Western Style Room, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for Standard Maisonette Room, Non Smoking

Standard Maisonette Room, Non Smoking

Standard Maisonette Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 4 Single Futons
  • Free Wi-Fi

View all photos for Run Of House

In-room safe, free WiFi, bed sheets

Run Of House

  • Sleeps 5
  • Free Wi-Fi

View all photos for Standard Japanese Western Style Room-Ski Run View, Non Smoking

Standard Japanese Western Style Room-Ski Run View, Non Smoking

Standard Japanese Western Style Room-Ski Run View, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for Standard Maisonette Room-Ski Run View, Non Smoking

Standard Maisonette Room-Ski Run View, Non Smoking

Standard Maisonette Room-Ski Run View, Non Smoking

  • Mountain view
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 4 Single Futons
  • Free Wi-Fi

View all photos for Cortina Japanese Western Room, Non Smoking

In-room safe, free WiFi, bed sheets

Cortina Japanese Western Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Cortina Japanese Western Room-Ski Run View, Non Smoking

In-room safe, free WiFi, bed sheets

Cortina Japanese Western Room-Ski Run View, Non Smoking

  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Cortina Maisonette Room-Ski Run View, Non Smoking

Cortina Maisonette Room-Ski Run View, Non Smoking

Cortina Maisonette Room-Ski Run View, Non Smoking

  • Mountain view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Standard Japanese Western Style Room-Ski Run View

In-room safe, free WiFi, bed sheets

Standard Japanese Western Style Room-Ski Run View

7.0 out of 10
Good
(2 reviews)
  • Sleeps 5
  • Free Wi-Fi

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About the area

Otari

Located in Otari, Hotel Green Plaza Hakuba is in the mountains, within a 10-minute drive of Hakuba Norikura Onsen Ski Resort and Tsugaike Ski Resort. .This ski hotel is 0.1 mi (0.1 km) from Hakuba Koruchina Ski Area and 6.2 mi (9.9 km) from Hakuba Iwatake Ski Resort.

What's nearby

  • Hakuba Koruchina Ski Area - 1 min walk - 0.0 km
  • Hakuba Norikura Onsen Ski Resort - 11 min drive - 4.0 km
  • Tsugaike Ski Resort - 14 min drive - 6.3 km
  • Hakuba Happo-One Ski Area - 30 min drive - 17.1 km
  • Hakuba Goryu Ski Resort - 33 min drive - 20.5 km

Getting around

  • Chikuni Station - 15 min drive
  • Toyama Airport (TOY) - 129 min drive

Restaurants

  • ‪バーガーキング - ‬9 min drive
  • ‪Blue Star Hotel - ‬7 min drive
  • ‪TSUGA BASE - ‬8 min drive
  • レストラン アルプス
  • ‪ハートランド - ‬8 min drive

About this property

Hotel Green Plaza Hakuba

Hotel Green Plaza Hakuba offers 257 air-conditioned accommodations with safes and slippers. LCD televisions are featured in guestrooms.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include ski-in/ski-out access, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 美人の湯. The spa is equipped with a sauna and a steam room. The spa is open daily.

Public bath/onsen services include an indoor public bath (no minerals), an indoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs open between 1:00 PM and midnight.

Make yourself at home in one of the 257 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and slippers. Conveniences include phones and safes, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features hot springs and a hot tub. This hotel also features complimentary wireless internet access, an arcade/game room, and ski storage.
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and laundry facilities. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Hotel Green Plaza Hakuba has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Full-service spa
  • Hot spring
  • Hot tub
  • Karaoke
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snow tubing
  • Snowboarding

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • In the mountains

Full-service spa

  • Hot spring
  • Hot springs open from 1:00 PM - midnight
  • Hot springs water temperature - 40 ºC
  • Public indoor bath (no minerals)
  • Public indoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Steam room
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 100.00 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Hot springs access available from 1:00 PM to midnight
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Green Plaza Hakuba
Green Plaza Hakuba Otari
Green Plaza Hotel Hakuba
Hakuba Green Plaza
Hakuba Green Plaza Hotel
Hotel Green Plaza Hakuba
Hotel Green Plaza Hakuba Otari
Hotel Green Plaza Hakuba Japan/Nagano Prefecture - Otari-Mura
Hotel Green Plaza Hakuba Hotel
Hotel Green Plaza Hakuba Otari
Hotel Green Plaza Hakuba Hotel Otari

Hotel Green Plaza Hakuba Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 87 reviews
Rating 8 - Good. 42 out of 87 reviews
Rating 6 - Okay. 9 out of 87 reviews
Rating 4 - Poor. 7 out of 87 reviews
Rating 2 - Terrible. 4 out of 87 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and buffet was well managed though very busy at times. The onsen was of good size . Beautiful views.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

DONN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ski resort, wish they had more options to dine at, but other then that, staff very freindly and helpfull, especially Miss Liu. She was very helpfull with transportation and getting around. Definitely recommend this Resort.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Amazing traditional Japanese style room. Dated but very clean and comfortable with ski run views! The Onsen was great after a day skiing. The dinner and breakfast was excellent and included in the price ….. not fine dining but wholesome and something for everyone. Would definitely recommend.
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Heather

Liked: Cleanliness, staff & service, amenities
The staff was helpful and pleasant and had instructions available in English. The rooms, mattresses and pillows appear to be original from 1989.
View from Cortina slopes
View of the slopes from the room
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities
Green Plaza Hakuba is an absolute gem for families looking to hit the slopes—tons of fresh snow and endless fun! We loved the convenience of having delicious meals right in the hotel, from hearty breakfasts to satisfying lunches and dinners. Ski rentals were easy to grab on-site, along with all the gear and extras you could need for a perfect ski adventure. Highly recommend for a hassle-free winter getaway!
Hotel view from ski area
Mountain View from guest room
Stayed 3 nights in Jan 2026
Verified

8/10 Good

kelvin

Liked: Cleanliness, staff & service, amenities
This is my second time to stay in this hotel, the buffet dinner and breakfast are really nice. And I like the ski and ski out and public bath, except no one to tidy the room every day
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Paul

Liked: Cleanliness, staff & service
Staff were good. But the included meals were poor and the same every day. You need to pay for a bus to get some variety.
Stayed 5 nights in Jan 2026
Verified

4/10 Poor

Juan Jose Peña

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
everything in the room is old, they need new beds, the mattress is old and you can feel the wires when you lay down. I would also recommend more international options for breakfast.
Stayed 3 nights in Jan 2026
Verified

4/10 Poor

Shannon

Disliked: Amenities, property conditions & facilities
This hotel is not as advertised on their website. It is a major tourist trap. The room was clean but very dated, as is the whole hotel. The front desk staff were friendly and helpful. The buffet was not good and the overall feeling of the hotel is strange. I did not want to use the onsen because it felt like it was very busy and maybe not the cleanest. I would definitely not stay here again. If you are looking for an upscale hotel at Cortina I would stay at Canopy.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Drew

Liked: Cleanliness, amenities, property conditions & facilities
It's a stunning hotel from the time you roll towards Hotel Green Plaza. When you get inside, again some wow factors, some very old vintage structural engineering marvels which you have got to appreciate. Ski-in-ski-out lockers for hotel guests are good, access to cortina is right out the door. Buffet breakfast has a good selection, dinner is also good. Can get extremely crowded during peak times. Rooms are nice with a blend of tatami x western style bedding - however mattresses were quite old for our rooms. You can defintely feel a difference after skiing/snowboarding all day. Location is a bit out of the way and buses can skip the resort so you should either have your own vehicle for convenience or need to plan very well for the shuttle bus. Overall we enjoyed or stay
Stayed 5 nights in Feb 2026
Verified

2/10 Terrible

Chade Phang

Disliked: Cleanliness, amenities, property conditions & facilities
I was told to check out of my room and theb check in again because i made two different bookings though the booking was for consecutive days. I asked if the room will be a different room and I was told the room will be different. Yet after checking out at 10am and waited till after 3pm (i returned at 5pm)to check in again, I was put back into the same room and the roon was not even cleaned. Avoid this chain of hotel.
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Chade Phang

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel told me that because i had two seperate bookings between 22-25 and 25-26 dec, i had to check out on 25th befoere 11am and then check in again after 3pm. I was told I would be given another room. This morning i checked out at 10am and I just check in again at 5.30pm after having to loiter around a rainy day outside. I found out I was given back the same room and the room was not even cleaned! They could have just allowed me to continue in the same room yet when I checked in they refused and insisted I check out on 25 Dec. I will NOT recommend this hotel to anyone.
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Shiho

ごはんがいつも同じレストランしか選択肢がないのは、連泊者としては飽きてしまう。連泊者対策も考えてくれるとうれしい。チェックインはアプリ導入されてるのでと事前に案内が来たが、実際は対面でのチェックインだった。アプリのことを聞いたら、それをダウンロードしなければならないわけではないらしい。そこがとても分かりにくかった。
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Wai Kei

Liked: Cleanliness, staff & service, amenities
寄房寬敞，職員有禮，各方面設施齊備
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Hirotaka

Liked: Staff & service, amenities
Disliked: Cleanliness
部屋にはベッドと畳の上にテーブルがある部屋だったのでくつろげました。カビ臭いにおいがするのは気になりましたが掃除は行き届いていました。温泉はとても良かったです。
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Akihiro

Disliked: Staff & service
事前に連絡したときの宿泊の確認ができないことにいら立ちと不安を感じた。フロントの最初の担当者の不慣れにも不安を感じた。
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

FUMINORI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
色々と無理をお願いしたけど 快く対応してくれた
Stayed 1 night in Aug 2025
Verified

8/10 Good

里子

Liked: Staff & service
ビュフェの食事メニューが豊富で全体においしかった
Stayed 1 night in Sep 2025
Verified

8/10 Good

Yumi

Liked: Staff & service, property conditions & facilities
ご飯が美味しく良いホテルです
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Hirokazu

隣接のガーデンは、見る価値あり

施設も経年で古くなりつつあり、コロナ禍で食事のオペレーションも苦労している。隣接のイングリッシュガーデンは、宿泊者は無料で入園でき、価値ある施設。
Stayed 1 night in Jul 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The property is not safe during COVID-19. It requires half-board, and continues to serve its meals indoors, via a buffet. Yes, they include disinfectant at the tables and provide people with plastic hand-coverings, but numerous studies show this is not enough and buffets are some of the most dangerous venues to contract COVID. They denied my request to eat meals in my room. In addition, the hotel does not adequately enforce mask usage -- many guests wear their masks below their nose and, in the ski locker room, are entirely maskless. Even worse, they still operate a smoking room where some guests huddle together in a small room and smoke cigarettes...during COVID!
Stayed 3 nights in Jan 2021
Verified

4/10 Poor

I-shan

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
1，飯店的check in 服務糟, 飯店不提供每日的清潔房間，只有提供換毛巾服務大約11點左右抵達了飯店，飯店無法給我們提早check in之外，也無法讓我們寄放行李，要求我們將行李放在付費的locker, 2, 飯店不提供每日的清潔房間，只有提供換毛巾服務 3, 飯店櫃檯人員資訊不足：對於飯店到機場的公共交通工具不熟悉
Stayed 3 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

dyrt jämfört med standarden

Ingen variation på middagen(samma varje dag), dåligt städat på rummet, omodernt och väldigt osköna sängar. Överlag besvikelse jämfört med vad det kostade. Att det ska vara 3,5 stjärnor är att ta i. Bra med närhet till backarna i Cortina och stort spa. spat dock uppdelat (män/kvinnor för sig) vilket gjorde att man fick bada själv om man reste med sin partner.
Stayed 6 nights in Feb 2020
Verified

8/10 Good

jingli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

小谷村绿色广场酒店入住体验

已经连续三年住此酒店了，主要是为了滑雪，酒店为滑进滑出酒店，非常方便，雪为粉雪，滑道有高中低及观光滑道，非常不错。只是上酒店在长野接送大巴时、遇到了一些麻烦，主要是Hotels酒店预定网站不负责任，我提前许多时间与网站连续，要求登记接送大巴，网站说已经发邮箱确认预定了，结果还是没有我的预定，经与酒店沟通后解决了…。总之酒店不错，网站预定的客服差评。
Stayed 6 nights in Feb 2020
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is such a great place to ski/snowboard. The hotel is great and has a lot of space, theirs a lot to do in the hotel also besides being outside in the snow. The onsen and massage is great also and add the breakfast and dinner to your stay, you won’t regret it! It’s very peaceful and relaxing and we enjoy coming here. Can’t wait to come back!
Stayed 3 nights in Jan 2020