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Krystal Ixtapa with optional All Inclusive

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Ixtapa with optional All Inclusive

Outdoor pool, open 9 AM to 8 PM, pool loungers
Exterior
Restaurant
Restaurant
Superior Room, Sea View

Reviews

7.2 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa

Explore the area

Map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
  • El Palmar Beach
    4 min walk
  • Delfiniti
    6 min walk
  • Magic World Aquapark
    8 min walk
  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    26 min drive

Room options

View all photos for King Ocean View

Down duvets, in-room safe, desk, blackout curtains

King Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View | Garden view

Standard Room, 1 King Bed, Garden View

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Down duvets, in-room safe, desk, blackout curtains

Standard Room, Garden View

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Sea View

Down duvets, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Sea View

  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View

Superior Room, Sea View

  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View

Standard Room, Sea View

  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

Down duvets, in-room safe, desk, blackout curtains

Standard Non-Refundable Room

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property
Emporio Ixtapa
On private beach
Pool
Hot tub
All-inclusive
4.1 out of 5, Very good, (1004)
The price is NZ$305
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Emporio Ixtapa

About the area

Ixtapa

With a stay at Krystal Ixtapa with optional All Inclusive in Ixtapa, you'll be on the beach, just a 4-minute walk from El Palmar Beach and 6 minutes by foot from Delfiniti. .This beach resort is 7.1 mi (11.3 km) from La Ropa Beach and 0.7 mi (1.2 km) from Magic World Aquatic Park.
View more Resorts in IxtapaOpens in a new window

What's nearby

  • El Palmar Beach - 4 min walk - 0.4 km
  • Marina Ixtapa - 14 min walk - 1.3 km
  • Marina Ixtapa Golf Club - 3 min drive - 2.9 km
  • Quieta Beach - 12 min drive - 7.2 km
  • Linda Beach - 14 min drive - 8.3 km

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive

Restaurants

  • ‪Soleiado's Restaurant - ‬2 min walk
  • ‪Emilio's - ‬5 min walk
  • ‪El Pescador - ‬4 min walk
  • ‪Simplicio’s Steakhouse - ‬3 min walk
  • ‪Ruben's Hamburgers - ‬5 min walk

About this property

Krystal Ixtapa with optional All Inclusive

Beachfront, with full-service spa
Krystal Ixtapa with optional All Inclusive offers 255 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Make yourself at home in one of the 255 guestrooms. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a waterslide, and a fitness center. Additional features at this resort include concierge services, babysitting (surcharge), and an arcade/game room.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Krystal Ixtapa with optional All Inclusive has 3 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Krystal Ixtapa with optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free Internet access

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: MXN 220 for adults and MXN 110 for children
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Fitness classes
  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • In-room childcare (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • Lift

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels

Entertainment

  • 27-inch TV
  • TV channels

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 220 for adults and MXN 110 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa with optional All Inclusive Resort
Krystal Ixtapa with optional All Inclusive Ixtapa
Krystal Ixtapa with optional All Inclusive Resort Ixtapa

Krystal Ixtapa with optional All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 245 out of 1004 reviews" "
Rating 8 - Good. 342 out of 1004 reviews" "
Rating 6 - Okay. 212 out of 1004 reviews" "
Rating 4 - Poor. 111 out of 1004 reviews" "
Rating 2 - Terrible. 94 out of 1004 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Alejandra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best experience overall. Very poor choices for food. There were only three elevators for the entire hotel which two of them were only working most of the time allowing only 5 people at a time. While showering the water kept shutting off. The AC was not fully working at some point it seemed as it was turned off. I tend to travel 3/4 times a year. Definitely not a place I would visit again.
Stayed 5 nights in Jul 2024

4/10 Poor

Cristina

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
N/a
Stayed 2 nights in Jul 2024

6/10 Okay

Ivan

Stayed 3 nights in Jun 2024

6/10 Okay

Saul

Travelled with family
Liked: Staff & service
The Hotel is aging and needs some updates. the staff is attentive and helpful. the food is on par. Not great, but not bad either. The pool is way too crowded. drinks felt weak and watered down. views were great.
Stayed 3 nights in Jun 2024

2/10 Terrible

Marisela

Disliked: Staff & service, amenities, property conditions & facilities
First time staying here. I got a room in the 11th Fl. They only have 3 elevators 1 was out of service. The elevators doesn’t have A/C so you feel suffocated and they take long. The pool is warm and dirty with all the kids in it. They don’t have an ice machine or a refrigerator in the room the food is not great. The worse part is that I didn’t have water the next morning! I wouldn’t stay here again.
Stayed 1 night in Jun 2024

2/10 Terrible

Mario

Stayed 4 nights in Jun 2024

10/10 Excellent

Jesus

Stayed 2 nights in May 2024

10/10 Excellent

Jesus

Stayed 3 nights in May 2024

10/10 Excellent

Kenneth, Exeter

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2024

8/10 Good

salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the option to add breakfast buffet as part of our stay, made our mornings run smooth. In addition, our kids really enjoyed the water slide and having a lifeguard on for the entire time was a plus for peace of mind... hotel is beautiful but pool is a bit small as it was vacation time and hotel fully booked...
Stayed 3 nights in Mar 2024

10/10 Excellent

Josué

Stayed 3 nights in Mar 2024

6/10 Okay

cathy

Disliked: Amenities
Good location
Stayed 3 nights in Mar 2024

6/10 Okay

Sharon

Liked: Cleanliness
Disliked: Property conditions & facilities
Catering more to the local population; poor English language skills. Food services had gone down hill since the last time I was there.
Stayed 11 nights in Feb 2024

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for 1 night in Expedia but the hotel also charged me for the same night. No wash cloth, frayed towels, but biggest problem was no hot water. I talk to the front desk twice. Water was probably 75 degrees. I understand I am in Mexico but very few employees could speak English. Stayed 7 days prior at annother hotel and almost all employees could speak English. Had to extend my stay by 3 days but changed with in hours to 2 extra days. Had fantastic massage but I would never stay at this resort again too many other nice hotels in the area. This was our third year staying in Ixtapa.
Stayed 1 night in Feb 2024

4/10 Poor

Charles

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No refrigerator in room No hot water until last day.
Stayed 7 nights in Feb 2024

6/10 Okay

Efren

Travelled with family
Beware of “all inclusive”
Travelers be wary. We got the all inclusive option, but it’s not what it seems. They will nickel and dime you at every turn, even if you’ve bought in to their all inclusive option. We needed some extra water and they charged us for more water bottles that you bring up to your room. At dinner we were watching the SuperBowl in one of the restaurants. The food was free but canned beer was not included. Another example of this was when we checking out. We were missing an electronic key for pool towels, and they wanted to charge is $37US for this missing plastic key. (600 pesos). Thankfully, ended up finding the missing key in my mom’s purse. The food was okay to good tasting. Service in the restaurants was good. Works were stay here again? Probably not. They didn’t seem to care about new travelers becoming loyal customers. Many workers do not speak fluent English. If you only speak English then you may have a difficult time having a conversation with some staff.
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Is not fully all inclusive you have to pay for water and other essentials.
Stayed 1 night in Feb 2024

10/10 Excellent

Marco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

susie

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a superior room and ended up getting a standard. They say that they provide down comforters but all it is a thin sheet. There was not any toiletries provided as it states. We arrived at 2 pm and pre checked in. The front desk said to come back at 4 which we did and we're told there was no rooms available yet. So we had to continue to wait. I believe that if you have a reservation and you know someone is checking in that's already been paid for you should have that room available that they requested. I have stayed at many hotels some I would like to go back to but this hotel I will not return to or recommend to friends or family.
Stayed 2 nights in Jan 2024

2/10 Terrible

Bonnie Jean, Grand Forks

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024

6/10 Okay

Santos, Homewood

Travelled with partner
Liked: Cleanliness, staff & service
We have stayed multiple times in Ixtapa / Zihua in the past and are both bilingual and have family in the area. Pros: Staff, cleanliness, pool, view, location Cons: Food, drinks, guests blocking chairs early and none available, the rooms lack basic necessities ie blankets, blow dryer, iron. Other: the hotel does offer day passes which can cause the pool to be way too crowded on weekends. Drink selection was terrible if you like a certain beer and there was no wine. The staff did however go out of their way to make you feel welcome. Special shout out to Marco and Javier at pool and Josefina at the breakfast buffet
Stayed 7 nights in Jan 2024

6/10 Okay

Jeffrey Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Need more umbrellas and new outdoor chairs around the pool. Need more wash cloths! New curtains with updated colors in the Jr suites. Need someone at the counter to speak better English
Stayed 7 nights in Jan 2024

6/10 Okay

kerrie

Travelled with partner
Liked: Staff & service
The location was excellent to the center of Ixtapa and the beach. The resort was noisy at night and we had difficulty sleeping. The breakfast was good. I think we are not resort people and probably should not be staying at an all inclusive tesort.
Stayed 7 nights in Jan 2024

2/10 Terrible

Emmanuel

Stayed 4 nights in Jan 2024