I had booked a smoking room, upon arrival, the front desk told me nothing available, but not until after charged me for the room, then he said I can't do anything, no solutions at all, and then he offered me another room (an upgrade) for an additional IDR1.7million, and then he actually said I offer you a discount of IDR50,000 (which is ridiculous compared to the upgrade cost)
He was totally unhelpful, and totally without any solutions, he was very uncooperative,
and I was totally frustrated, and also completely out of options,
so I checked In, and then I searched for another hotel, and checked out the same evening, and went to another property which has a smoking room, and also have much better service, and also not so hostile, and so unfavorable
the entire city is suffering, for business, and these guys have so much attitude,
terrible front desk, and a terrible experience,