6/10 Okay
Denis
8 Sept 2024
Liked: Cleanliness, property conditions & facilities, room comfort
My experience at Ibis Jataí, in room 461, had some positive points and others that could be improved. Starting with the positive aspects, I would like to highlight the housekeeper's proactivity, as she tidied the room and changed the towels without me asking, which shows a good level of care for the guests' well-being. The room follows the typical good standard of Ibis, and the shower deserves special mention for providing a high water flow and allowing precise temperature adjustment, making the shower very pleasant.
On the other hand, some areas can be improved. The check-in process was a bit slow, which could be more efficient. The liquid soap dispenser in the bathroom was not very practical to use, and the quality of the soap wasn't the best. While the shower was efficient, it spread water beyond the shower area, leaking through the glass door and wetting the bathroom. The bedside lights didn't work; I'm not sure if the bulbs were burnt out, but it was inconvenient. Another downside was the housekeeper knocking on the door around 9:00 AM on a Sunday, asking if we wanted room service. I found the approach inappropriate, both in terms of timing and manner.
Additionally, the internet connection was inconsistent and slow, which made usage somewhat difficult. Overall, the stay was good, but with a few adjustments to these details, the experience could be even better.
Denis
Stayed 2 nights in Sep 2024