2/10 Terrible
Luke, Singapore
Travelled with group
27 Dec 2024
Disliked: Staff & service, amenities
We wasted a lot of time at the receptionist who wasn’t able to do a simple check in booked through Expedia. Despite given the reservation print out from Expedia, he couldn’t find our reservation, he kept asking for reservation number and name. He also was rude, he mistook me for another reservation 1 month ago (and told us we had an expired reservation). I get the feeling he didn’t know what he was doing and finally he had to call for help from another colleague after 20 mins of going round in circles. When we reach our room there was no towel! When we went to the reception to ask for towels, they said there is no more towels and we had to wait 1 hour! We insisted they had to find some and they finally brought 2 over. Overall a bad experience, rude customer service and totally waste of money.
Luke
Stayed 1 night in Dec 2024