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Mercure Jelenia Gora

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Jelenia Gora

Exterior
Indoor pool, open 7:00 AM to noon, pool loungers
Exterior
Superior Room, 1 Double Bed
Daily buffet breakfast (PLN 60 per person)

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
  • Bar
  • Parking available
  • Pool
  • 24/7 front desk
  • Laundry

Explore the area

Map
Ul Sudecka 63, Jelenia Gora, Lower Silesian, 58-500
  • Karkonosze Museum
    9 min walk
  • Jelenia Góra Market Square
    16 min walk
  • Restauracja Teatralna
    9 min walk
  • Jelenia Gora Station
    19 min walk

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Single Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Superior Room, 1 Single Bed

  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 19 sq m
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Single Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed

  • 19 sq m
  • Park view
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior

Osada Śnieżka

Pool
Hot tub
Spa
Pet-friendly
4.4 out of 5, Excellent, (100)
The price is NZ$156
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Osada Śnieżka

About the area

Jelenia Gora

With a stay at Mercure Jelenia Gora in Jelenia Gora, you'll be 9.1 mi (14.7 km) from Sports and Tourism Museum and 9.3 mi (15 km) from Alpine Coaster. .This hotel is 9.3 mi (15 km) from Bialy Jar Ski Lift and 9.3 mi (15 km) from Kolorowa Ski Lift.

What's nearby

  • Jelenia Góra Market Square - 16 min walk
  • Rynek - 3 min drive
  • Karpacz Ski Resort - 18 min drive
  • Vang Stave church - 21 min drive
  • Krkonoše National Park - 37 min drive

Getting around

  • Jelenia Gora Station - 19 min walk
  • Wroclaw (WRO-Copernicus) - 96 min drive

Restaurants

  • ‪Cukru.Cafe - ‬17 min walk
  • ‪Pizza Hut - ‬15 min walk
  • ‪Gruzińskie Smaki - ‬16 min walk
  • ‪Pierogarnia z Gitarą i Piórem - ‬17 min walk
  • ‪Restauracja Teatralna - ‬9 min walk

About this property

Mercure Jelenia Gora

Suburban hotel with a sauna and spa services
Mercure Jelenia Gora offers 188 accommodations with complimentary bottled water and coffee/tea makers. 40-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Stay in one of 188 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Be sure to enjoy recreational amenities including an indoor pool and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Satisfy your appetite for lunch or dinner at Restaurant, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Jelenia Gora? This hotel has 2013 square feet (187 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.
Lobby bar - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

English, German, Polish, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (PLN 30 per day)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: PLN 60 for adults and PLN 30 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Restaurant
  • Lobby bar

Things to do

  • Children's pool
  • Indoor pool
  • Sauna
  • Spa services

Family friendly

  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (2013 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PLN 50
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PLN 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 30 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PLN 60 for adults and PLN 30 for children
  • Self parking fee: PLN 30 per day
  • Pet fee: PLN 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: PLN 50 (subject to availability)
  • Late check-out fee: PLN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to noon
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jelenia Gora Mercure
Mercure Hotel Jelenia Gora
Mercure Jelenia Gora
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Jelenia Gora
Mercure Jelenia Gora Hotel Jelenia Gora

Mercure Jelenia Gora Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 59 out of 178 reviews" "
Rating 8 - Good. 86 out of 178 reviews" "
Rating 6 - Okay. 27 out of 178 reviews" "
Rating 4 - Poor. 5 out of 178 reviews" "
Rating 2 - Terrible. 1 out of 178 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Nice and professional staff Great Sauna
Stayed 3 nights in Sep 2024

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jun 2024

10/10 Excellent

Klaudia Katarzyna

Stayed 3 nights in Jan 2024

10/10 Excellent

Alexander, Jerusalem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice room - cozy and comfortable, the bed was good, Everything was clean. The old city is 15 minutes on foot. The hotel has a big parking lot, but it not free. The staff was pleasant and helpful.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Rooms In need of an update
The rooms are in need of major refurbishment, at least the one i was in. The customer lift was broken, they did however let me use the service lift. The towels had a strange smell to them. I cannot speak for the food etc but from what I briefly saw, the restaurant looked good.
Stayed 1 night in Sep 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly & helpful staff. Stayed in 3 Mercure hotels in Poland and while appreciating the need to save power, Mercure's minibar fridges seem set to room temperature.
Stayed 2 nights in Jul 2023

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness
This hotel has older style rooms that are a bit worse for wear. However, the prices are reasonable so you get what you pay for. All other aspects are satisfactory.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jeffrey, Aberdeen

Business traveller, Travelled with group
Liked: Cleanliness
Stayed 2 nights in Jun 2023

6/10 Okay

Jaroslaw

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2023

10/10 Excellent

Natalia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Mariusz

Stayed 3 nights in Oct 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old
Stayed 1 night in Aug 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, great food just wish they had an ac
Stayed 2 nights in Jun 2022

6/10 Okay

Jack

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Is it Mercure ? Needs improvement.
Hotel needs major upgrade. Exterior is not well maintained. Rooms have no air conditioning and are outdated.
Stayed 1 night in May 2022

8/10 Good

Gordon WP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again
Comfortable room, very warm (winter time). Spacious bathroom, shower ok. Kettle and fridge in the room. Swimming pool very good (15m long), towels could smell better. You can rent bathrobes for 10zl each. Great breakfast, including pure honey, 100% maple syrup and amazing hams. Selection of meats, salads, eggs, fish, cereals, porridge, cheese, yoghurt... Enjoyed every day of my stay and would stay here again if I'm in the area.
Stayed 4 nights in Dec 2021

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

6/10 Okay

Horatiu N

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2021

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice hotel, with a great pool. Probably slightly in need of refurbishment, but still clean and well run.
Stayed 1 night in Jul 2021

8/10 Good

Andres

Liked: Cleanliness, staff & service, room comfort
Jelenia Gora 80es feeling
Bit 80es but overall very nice
Stayed 1 night in Jul 2021

10/10 Excellent

JOHN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints....friendly and clean. had to pay for hotel parking.
Stayed 1 night in Jun 2021

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff
80% of the staff was rude and unhelpful and was clear to see we was treated differently because we was English. Most of the time my wife stayed in the room due to feeling so uncomfortable even my 13 year old daughter noticed.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, safe area, fairly close to downtown. Great for the money. Breakfast was nicely done.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good price and worthwhile
Very good amenities. The room was a decent size with two beds and nice and clean. My only complaint would be due to lack of air conditioning but this is common.
Stayed 3 nights in Aug 2018