All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Lovely hotel, friendly staff. Rooms very clean. Pillows too soft even with two. Could do with a mat in bath so dont slip getting out when having a shower. Fresh cooked breakfast ie scrambled eggs or omlettes were not cooked in the middle so werent edible. Slow service also. Buffet was nice though.
Sara
Stayed 3 nights in Dec 2024
8/10 Good
RYOSUKE
9 Dec 2024
RYOSUKE
Stayed 2 nights in Nov 2024
8/10 Good
Philip
24 Nov 2024
Liked: Property conditions & facilities
Great hotel. Wonderful room. Room servicing staff excellent. Restaurant needs a lot of work. The wine was opened and poured without tasting being offered, the food served was cold and had to be sent back to the kitchen, waiting staff didn’t seem to be trained sufficiently for a restaurant that’s trying for ‘fine dining’. No apology was offered for the food being served cold and when, at the end it was said that the service was unacceptable, a ‘we told the kitchen’ was offered by way of justification. The food has the potential to be very good but the restaurant has to address staff/customer interface with requisite training.
The hotel is lovely, the breakfast is amazing and the staff are great.
However I would not describe the executive ‘suite’ we stayed in as a suite. It was a large hotel room with a dining table. Which was really disappointing.
The air conditioning was stuck on 25°C which was boiling and couldn’t be lowered.
Used to visit hear in the past always really nice this visit the staff had changed and had no training in customer service. Really rude and abrasive. Hotel looks tired and not well maintained
Room was very large and comfortable. Very clean. Quiet - we could hear no other noise. One of the best hotels we have ever stayed at. Staff were very friendly.
The hotel is quirky and stylish and located within a fairly short walk of the hubbub of the town center and the old market place.
I really wanted to love this property, which largely I did but have to mark it down due to a few problems.
The first room we were given, with a beautiful vaulted brick ceiling, clearly had a problem with the air-conditioning and was at a 25.5 temperature when we arrived which was far to warm to sleep in. We left the room for an hour or so and the temperature didn't drop. We were moved into an alternative and this was little better. So, again we asked reception to try and sort for us.
Eventually, after being told that we would have to wait for a technician, a member of the reception team offered us a choice of (upgraded) rooms. One of which we chose and our stay started properly once we moved our things for the third time.
Again, we still wanted to love the hotel but I noticed that the table lamp on the desk had been unplugged and we realised why when we tried to reconnect it - only to find that bare wires were sticking out of the switch - I guess that's why it had been unplugged. Just a bit sloppy.
Breakfast was sensational and the choice and quality of options were amazing. It made us regret not having eaten in the restaurant.
Still enjoyed our stay and the the whole place was spotlessly clean - but just a bit disappointed by the lack of attention to detail on maintenance.
Hotel was central, I'd rate maybe a 4star not 5.Don't pay for breakfast as was quite expensive for continental, coffee machine and staff not a clue!
Rooms cleaned daily, tea&coffee restocked with mini fridge, bedding not particularly comfortable. Key cards needed reprogrammed EVERY time you got back to hotel which became a bit comical.