2/10 Terrible
Martin
4 Jan 2025
Disliked: Cleanliness, room comfort
Riverwatch
This place at first sight was ok. We had reserved for all our stay of 12 days. After second night, in living room, we saw a ''rat'' circulating furtively in the piece. We couldn't believe what we just saw. We had a second look at the closet and see it escaping in the closet where water heater was installed and other devices. We ask for another room but were said no other room available. We where asked to verify the days after. We could not sleep there one more night. We packed and left in the evening. This disrupted and affected majorly our stay in Florida.
Since there was no room available we asked for refund but were answered that no refund were going to be perform.
Fortunately Hotel.com refund us and we were able to setup another stay elsewhere.
Martin
Stayed 11 nights in Dec 2024