4/10 Poor
Christine
Travelled with group
11 Aug 2025
Disliked: Cleanliness, amenities, property conditions & facilities
When you get to a hotel five minutes early to check in and you can’t while all the other guests got their rooms that were there earlier than you, well that starts the experience not great as the check in was already painfully slow and the thought of waiting in the line all over again seemed crazy over again, five minutes to four. Free shuttle to hotel after the concert was poorly organized, confusing and we ended up getting a Lyft back because we were tired of other groups cutting in front of us and shuttles picking up in areas that weren’t labeled as pick ups nor were we told that those were potential pick up locations. Shuttles are small and so trying to shuttle over 100 people in groups of six to maybe 12 took an insanely long time. All told it took us two hours to get back to the hotel which is about five minutes away. Understanding there was a lot of traffic in the area, but a representative from the hotel to keep the shuttle line organized and guests informed would have helped immensely. It is not pleasant to be in a hot parking lot garage for over an hour in an unmoving line at midnight. Breakfast was decent at least. Bed was comfortable. Water could’ve been hotter. Also didn’t appreciate the call from the desk that check out time was 11 when it was hardly 10 in the morning. Overall I would not recommend.
Christine
Stayed 1 night in Aug 2025