If I could give this hotel zero starts, I would. When we first arrived at the hotel, the front desk staff could not find my reservation for 5 rooms even though I had made it a month in advance on Expedia. They told us to come back after lunch while they looked into it. When we came back from lunch, we had to bother the front desk a few more times until they let us speak to the manager. The manager told us she still couldn't find the reservation, but could provide us with 5 rooms while they looked into it. The first room I entered was clearly a smoking room. It smelled like raw sewage and there were nasty stains all over the carpet and the walls. This was the case with 2 other rooms. I stayed in the room for a few minutes just to see if I could get used to it, but I couldn't. I asked to change my room and the second one was better. It even had a balcony view. However, the bathroom in all 5 rooms was pretty disgusting. The tiles looked like it had mold and mildew and the shower drains looked like they had never been cleaned. One of our rooms had a clogged sink drain and another room's toilet got clogged. Rooms did not come with converters/adapters for US devices. Breakfast buffet was included and had a fair mix of Chinese and western options. The translations of the foods were literal and entertaining. In the end, I never got an explanation about what happened with my online reservation. I would definitely choose to stay at another hotel next time. Not worth the USD we paid.