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Alila Wuzhen, Zhejiang

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alila Wuzhen, Zhejiang

2 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Indoor pool, seasonal outdoor pool, pool loungers, lifeguards on site
1 bedroom, minibar, in-room safe, individually decorated
2 bars/lounges, pub
1 bedroom, minibar, in-room safe, individually decorated

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Breakfast available
  • Spa
  • 24/7 front desk

Explore the area

Map
No. 939, Ziye East Road, Wuzhen Township, Jiaxing, Zhejiang
  • Wuzhen Scenic Area
    3 min drive
  • Hongshancun Scenic Spot
    12 min drive
  • 桐乡锦江之星乌镇西栅景区店
    4 min walk
  • Tongxiang Station
    30 min drive

Room options

View all photos for Villa, Garden Area

1 bedroom, minibar, in-room safe, individually decorated

Villa, Garden Area

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden Area

Room, 1 King Bed, Garden Area

Room, 1 King Bed, Garden Area

  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Single Beds (Loft)

1 bedroom, minibar, in-room safe, individually decorated

Twin Room, 2 Single Beds (Loft)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Villa, Private Pool

Villa, Private Pool

Villa, Private Pool

  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Single Beds, Garden Area

1 bedroom, minibar, in-room safe, individually decorated

Double Room, 2 Single Beds, Garden Area

  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Crowne Plaza Wuzhen, an IHG Hotel

Pool
Parking included
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (12)
The price is NZ$184
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Crowne Plaza Wuzhen, an IHG Hotel

About the area

Jiaxing

Located in Jiaxing, Alila Wuzhen, Zhejiang is on the riverwalk, within a 15-minute drive of Wuzhen Scenic Area and Hongshancun Scenic Spot. .This luxury hotel is 11.3 mi (18.1 km) from Tanjiawan Site and 12.1 mi (19.4 km) from Children's Park.

What's nearby

  • Wuzhen Scenic Area - 3 min drive
  • Puyuan Woolen Sweater Market - 20 min drive
  • Nanxun Old Town - 24 min drive
  • Beijing - Hangzhou Canal - 29 min drive
  • South Lake - 32 min drive

Getting around

  • Tongxiang Station - 30 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 85 min drive

Restaurants

  • ‪领头羊烧烤 - ‬6 min walk
  • ‪N多寿司 Nduoshousi - ‬6 min walk
  • ‪乌镇民国时代 - ‬11 min walk
  • ‪乌镇古戏台 - ‬4 min walk
  • ‪今生有约茶楼 - ‬6 min walk

About this property

Alila Wuzhen, Zhejiang

Riverwalk hotel with 2 restaurants and bars
Alila Wuzhen, Zhejiang offers 125 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. LCD televisions are featured in guestrooms.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 125 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and coffee/tea makers.
Take advantage of recreational opportunities offered, including an indoor pool, a 24-hour fitness center, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Fusion cuisine at Shui Shi Kou, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Jiaxing? This hotel has 6458 square feet (600 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Shui Shi Kou - This poolside restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours.
Si Shui - This poolside restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
San Bai - Onsite bar. Open daily.
Kao Hua Ting - Onsite pub. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Free off-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: CNY 188 for adults and CNY 94 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Shui Shi Kou
  • Si Shui
  • San Bai
  • Kao Hua Ting

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Lifeguards on-site
  • Seasonal outdoor pool
  • Spa services

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (6458 square feet)
  • Meeting rooms - 2

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 400.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 2000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CNY 188 for adults and CNY 94 for children
  • Rollaway bed fee: CNY 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from April to October
Pool access available from 10:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the swimming pool without adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Alila Wuzhen Hotel Jiaxing
Alila Wuzhen Jiaxing
Alila Wuzhen, Zhejiang Hotel
Alila Wuzhen, Zhejiang Jiaxing
Alila Wuzhen, Zhejiang Hotel Jiaxing

Alila Wuzhen, Zhejiang Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 9 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 0 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kotchanipar

Stayed 2 nights in Mar 2024

4/10 Poor

Katheleen

Disliked: Cleanliness, property conditions & facilities
The room has a musky and moldy bad smell. TV was not working properly. Did mention to staff about the smell, they offered 2 other rooms and all were equally smelly. Took one that I thought smell the least but turns out the whole night it just got worst. Sheets were very moist, so uncomfortable and smelly. Couldn’t sleep as I had hard time breathing, the smell was just so bad. Had diarrhea after dining at the only restaurant available there. Saw cockroach in the room. For alila standard, this is probably the worst experience ever. It shouldn’t been rated 4/5 star hotel. Probably 1 star Request for check out the next day. Had to scram to look for another hotel elsewhere. Staff was going to charge me full price including the meal had I not raise concern. They didn’t seem to understand English much. They did waive off the meal in the end and did gave me some discount on the room. I asked the staff to arrange transport for me to other hotel, they did but they made me pay for the transport even though I had to leave because of the poor hotel condition. I had hard time trying to book another hotel as I’m not familiar with the city, the driver was kind enough to help me and drove me to another hotel where I could instantly book a room on the spot which cost half of what alila was charging and condition of the room was much better with no smell in the room.
Stayed 2 nights in Sep 2023

8/10 Good

jianqing

Stayed 1 night in Jan 2021

10/10 Excellent

niels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great option in Wuzhen
nice design, pleasant simple service and lovely experience in convenient location
Stayed 1 night in Jun 2020

10/10 Excellent

Chong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service by Victor
We left some of our belongings in the hotel and the Hotel’s service person Victor was extremely helpful and went the extra mile to send our belongings to our hotel in shanghai. Thank you very much Victor for your assistance.
Stayed 1 night in Dec 2019

8/10 Good

Chee Mun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and we were upgraded to a bigger room. Service was fantastic , only thing was the hotel could be a lot more lively in terms of lounges performances and perhaps station more staff to make sure the floor at the swimming pool are dry
Stayed 1 night in Dec 2019

8/10 Good

Yin Ching Winnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than they allowed hotel guests performing at the bar (with not so good voice), understood it might be memorable for their own group of friends but other guests might not enjoying the non-prof. performance. The rest of what the hotel has provide pretty much satisfying.
Stayed 1 night in Jun 2019

8/10 Good

yuxiao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

LIH-SHIANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Yixuan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
因完全是因為這家酒店才來的烏鎮, 酒店的設計很棒, 很安靜很放鬆尤其是酒店的氛圍很好是照片上拍不出來的 ! 房間很大, 服務人員很親切 ! 很喜歡
Stayed 1 night in Jan 2022

10/10 Excellent

WEN YUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整体都非常满意 期待下一次入住
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019