8/10 Good
Julie
Travelled with partner
19 Sept 2024
Liked: Staff & service, amenities, property conditions & facilities
Our first room was a fair distance underground with no views in a modern building which could only be accessed through spa reception. Very odd considering we booked to stay in a castle. Changed rooms for a price to main castle. Grand room with 4 poster but on closer inspection carpet was full of holes. Dead insect on bed. No coffee machine. No minibar. Old and tired decor.
Had our small dog as classed as dog friendly. Not allowed in restaurant. Not allowed in bar. Only allowed in far corner of lounge and to add insult to injury charged £50 to have her. You woukdnt know she was there! Also jotel under huge refurb which made place dusty and access was confusing due to rooms and corridors being cut off. Didnt know this before. No messages about it.
The positives are- the staff. All very professional especially waiting staff. The spa and pool was very nice. The outside area is beautiful. The lounge is stunning. The food was excellent. Lovely ambience in the evening.
My husband raised our issues on departure and this was well received and professionally handled. We would definitely come back - without the dog and after the refurb is done.
Julie
Stayed 1 night in Sep 2024