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OUTRIGGER Kona Resort and Spa

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for OUTRIGGER Kona Resort and Spa

2 outdoor pools, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Aerial view
Premium bedding, in-room safe, desk, laptop workspace
Lobby
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pet-friendly
  • Parking available

Explore the area

Map
78-128 Ehukai Street, Kailua-Kona, HI, 96740
  • Haleo Luau
    ‪4 min walk‬
  • Keauhou Bay Beach
    ‪8 min walk‬
  • Kona Country Club
    ‪15 min walk‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪28 min drive‬

Room options

View all photos for Club Suite, 1 King Bed with Sofa bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, 1 King Bed with Sofa bed, Ocean View

  • 78 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, Ocean View (2 Double Beds)

Club Suite, Ocean View (2 Double Beds)

Club Suite, Ocean View (2 Double Beds)

  • 78 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Club Room, Multiple Beds, Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, Multiple Beds, Ocean View (Newly Renovated)

  • 39 sq m
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 2 Double Beds, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Partial Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Partial Ocean View (Newly Renovated)

  • 39 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, 1 King Bed with Sofa bed, Oceanfront

  • 78 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Club Room, 2 Double Beds, Partial Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 2 Double Beds, Partial Ocean View (Newly Renovated)

  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, Oceanfront (2 Double Beds)

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, Oceanfront (2 Double Beds)

  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Partial Ocean View

  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View, Poolside (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View, Poolside (Newly Renovated)

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View, Poolside (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Ocean View, Poolside (Newly Renovated)

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed with Sofa bed, Accessible, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, 1 King Bed with Sofa bed, Accessible, Ocean View

  • 78 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed, Oceanfront (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed, Oceanfront (Newly Renovated)

  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Resort View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Oceanfront

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Double Bed, Resort View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed, Resort View (Newly Renovated)

  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Resort View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Oceanfront

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 2 Double Beds, Oceanfront

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Oceanfront

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Partial Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Partial Ocean View

  • 39 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Mountain View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mountain View (Newly Renovated)

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mountain View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Mountain View (Newly Renovated)

  • 39 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Accessible, Oceanfront (Club)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed with Sofa bed, Accessible, Oceanfront (Club)

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, Oceanfront (Deluxe, 1 King Bed)

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, Oceanfront (Deluxe, 1 King Bed)

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Similar properties

Exterior

Royal Kona Resort

Pool
Spa
Restaurant
Air conditioning
4.1 out of 5, Very good, (2495)
The price is NZ$663
for 1 room
includes taxes & fees
13 Feb - 14 Feb
Royal Kona Resort

About the area

Kailua-Kona

Located in Kailua-Kona (Kahaluu-Keauhou), OUTRIGGER Kona Resort and Spa is within a 5-minute drive of Kona Country Club and Keauhou Bay Beach. .This family-friendly resort is 2.2 mi (3.5 km) from Kahalu'u Beach Park and 3.3 mi (5.3 km) from Magic Sands Beach.
View more Resorts in Kailua-KonaOpens in a new window

What's nearby

  • Keauhou Bay Beach - 8 min walk
  • Kona Country Club - 15 min walk
  • Keauhou Shopping Center - 5 min drive
  • Kahalu'u Beach Park - 5 min drive
  • Magic Sands Beach - 7 min drive

Getting around

  • Kona Intl. Airport (KOA) - 28 min drive

Restaurants

  • ‪L&L Hawaiian Barbecue - ‬4 min drive
  • ‪Magics Beach Grill - ‬7 min drive
  • ‪Da Poke Shack - ‬9 min drive
  • ‪Kaya's - ‬12 min drive
  • ‪Tropics Tap House - ‬4 min drive

About this property

OUTRIGGER Kona Resort and Spa

Family-friendly Kailua-Kona resort in Kahaluu-Keauhou with 2 restaurants
OUTRIGGER Kona Resort and Spa offers 508 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to furnished lanais. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Kailua-Kona resort provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, a spa tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 508 air-conditioned rooms featuring flat-screen televisions. Rooms have private furnished lanais. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and an outdoor tennis court. This resort also features complimentary wireless internet access, concierge services, and shopping on site.
Grab a bite to eat at Piko Wine & Coffee Bar, one of the resort's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Kailua-Kona? This resort has facilities measuring 10000 square feet (929 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Piko Wine & Coffee Bar - This café serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Holua Bar - Onsite bar. Open daily.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured uncovered self parking on site (surcharge; includes in/out privileges)
  • Secured uncovered valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: USD 35 for adults and USD 35 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • Piko Wine & Coffee Bar
  • Holua Bar

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Basketball
  • Canoeing
  • Children's pool
  • Fitness centre
  • Golf driving range
  • Outdoor tennis court
  • Shopping
  • Snorkelling
  • A hot tub
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Corner/local shop
  • Mini-fridge
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Corner/local shop
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre (10000 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 152
  • Front entrance ramp
  • Deep-pile carpet in room
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 175 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 41.29 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 35 for children
  • Uncovered self parking fee: USD 25 per night (in/out privileges)
  • Uncovered valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 175 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include window guards
Property Registration Number 780100380000, TA-027-652-3520-01, GE-027-652-3520-01

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

OUTRIGGER Kona Resort and Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 530 out of 1001 reviews" "
Rating 8 - Good. 248 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Qinghua

Travelled with family
Liked: Cleanliness, staff & service
WiFi internet service is very bad.
Stayed 7 nights in Oct 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

samantha, lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at an outrigger resort and it was great like the first time. Voyager 47 is a must if you book a stay! Everyone is so nice and helpful❤️ enjoyed this stay for our honeymoon ❤️❤️
Stayed 7 nights in Oct 2024

10/10 Excellent

Lisa, Salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room attendant Leby and the little store Clerk Wayne made my visit incredible. 5 stars
Stayed 6 nights in Oct 2024

10/10 Excellent

Brian

Stayed 1 night in Oct 2024

8/10 Good

Wendy Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are under construction. But the areas that are open are amazing!!
Stayed 5 nights in Oct 2024

10/10 Excellent

Nancie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is near restaurants and local shops.
Stayed 4 nights in Oct 2024

10/10 Excellent

Angela T

Great
Stayed 3 nights in Oct 2024

8/10 Good

Rosallie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay especially the live band at night😊
Stayed 2 nights in Oct 2024

8/10 Good

Kumiko

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location right on the water. very close to great snorkeling
Stayed 2 nights in Oct 2024

6/10 Okay

Pratyush Bhupendra

Travelled with family
Liked: Staff & service
Decent property for family with kids. Limited restaurant options. However, don't ask them for a late check-out. Even with the resort empty there is a $25 p.h. charge for late check-out. I've stayed in various Outrigger properties and have never had this experience. Either provide guests a couple of hours of late check-out with additional charge or just say no. For me it leaves a sour taste when you've stayed there for 4-5 days and for a couple of hours you are slugged additional $. Will definitely consider twice before staying or recommending this property to anyone.
Stayed 4 nights in Oct 2024

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

RyLee

Stayed 5 nights in Sep 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 5 nights in Sep 2024

10/10 Excellent

Le

Stayed 2 nights in Sep 2024

8/10 Good

Jeffrey Martin

Liked: Property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

KOBI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect resort
Stayed 3 nights in Sep 2024

2/10 Terrible

Robert J

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at the hotel and checked in, for the size of the property we were suprise to only find 2 elevator locations none of which are well marked to help you locate them. Upon arriving at our room we started to freshen up and discovered our sink would not drain, we didn't recieve the reusable water bottles and our sliding glass doors were difficult to lock because they didn't line up, we called the front desk, they said they would send someone up. About a 1/2 hour later an engineer arrived and began disassembly of the drain, he worked on it about a hour and a half and was no closer to getting it repaired. We said we needed to go to dinner and he told us he would suggest to the front desk a new room. On our way to dinner we stopped at the front desk to get a new room and told them we would pack up our belongings when we returned and move to our new room. We got back from dinner about 8:30p and started to move to our new room. The room didn't have the air turned on so we turned it on and after Ann hour it still wasn't cooling down much. I contacted the front desk again and they sent the engineer, he opened up the air vent and did something that eventually brought the temp down. The next morning we left our room by 9am and when we returned at about 6p the room had not been attended to. Again we contacted the front desk, they said they did the rooms for new guest first but they would send someone up while we were gone to dinner. This happened again the next day.
Stayed 4 nights in Sep 2024

10/10 Excellent

Keifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I had the most amazing time! This resort is nothing short of fantastic — breath taking views, waterside, different pools, friendly staff, manta ray snorkeling balcony to watch manta rays come up and eat at the surface (also sign up to actually go out yourself on one of the boats!! We signed up and we were able to walk from the resort and meet at the dock for our adventure! We did so much on our trip and we have to say that was the most adventurous and amazing thing we did!
Stayed 6 nights in Sep 2024

2/10 Terrible

Susan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My husband had a cockroach crawl on him while sleeping and he killed it in the bed. We asked for a new room and they gave us a worse view but cockroach free room but the shower water was ice cold and wouldn’t get warm let alone hot so we had to shower in ice cold water. The staff didn’t seem very apologetic towards these inconveniences either. It costs money to park at the hotel every day as well which is crazy for already paying guests. Will not be returning at this location
Stayed 9 nights in Sep 2024

4/10 Poor

Julianna

Travelled with partner
Liked: Cleanliness
Dining options poor, one restaurant, limited menu. Extortionate prices. Tepid food, additionally as an example, asked for sliced onions to be added to a breakfast item. Answer, maybe and there will be an upcharge. Seemed to be a favorite statement. Absolutely will not go there again. No room service, no poolside service. Supposed to have a spa, no spar..being refurbished. Wi fi did not work, they fixed it. But when called, they seemed to know. How come it was not repaired before someone had to call and report it. So many details in this place that were not up to par. Not a happy camper.
Stayed 11 nights in Sep 2024

10/10 Excellent

Nalin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that the property is so close to the ocean. I can enjoy the view from my room. Beautiful garden, and quiet.
Stayed 4 nights in Sep 2024