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Radisson Hotel Kandy

4.0 star property

Photo gallery for Radisson Hotel Kandy

Outdoor pool, pool loungers
Outdoor pool, pool loungers
Reception
Terrace/patio
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Pool
  • Breakfast available
  • Spa
  • Room service

Explore the area

Map
No. 31, Saranankara, Mawatha, Kandy, Central Province, 20000
  • Malwathu Maha Viharaya
    ‪3 min walk‬
  • Kandy Lake
    ‪6 min walk‬
  • Lakeside Adventist Hospital
    ‪11 min walk‬
  • Kandy (KDZ-Polgolla Reservoir)
    ‪21 min drive‬

Room options

View all photos for Premium Room

Premium bedding, down duvets, memory-foam beds, minibar

Premium Room

  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Premium Room

Premium bedding, down duvets, memory-foam beds, minibar

Premium Room

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, down duvets, memory-foam beds, minibar

Superior Room

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Lake View

Suite, Lake View | View from room

Suite, Lake View

  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View

Deluxe Room, Lake View

  • 27 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, down duvets, memory-foam beds, minibar

Superior Room

  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room

Premium bedding, down duvets, memory-foam beds, minibar

Deluxe Room

  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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The price is NZ$306
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About the area

Kandy

A stay at Radisson Hotel Kandy places you in the heart of Kandy, within a 5-minute drive of Kandyan Art Association & Cultural Centre and British Garrison Cemetery. .This spa hotel is 1.4 mi (2.3 km) from Temple of the Tooth and 4.7 mi (7.6 km) from Royal Botanical Garden.

What's nearby

  • Kandy Lake - 6 min walk
  • Temple of the Tooth - 18 min walk
  • Kandyan Art Association & Cultural Centre - 20 min walk
  • National Hospital Kandy - 3 min drive
  • Royal Palace of Kandy - 4 min drive

Getting around

  • Kandy Railway Station - 6 min drive
  • Bandaranaike Intl. Airport (CMB) - 160 min drive

Restaurants

  • ‪Cafe 1886 By Salgado Bakers - ‬16 min walk
  • ‪Hideout Lounge - ‬12 min walk
  • ‪The Empire Café - ‬16 min walk
  • ‪Soul Food - ‬14 min walk
  • ‪Burger King - ‬13 min walk

About this property

Radisson Hotel Kandy

Hotel with 2 restaurants, near Temple of the Tooth
Radisson Hotel Kandy offers 122 accommodations with minibars and safes. Memory foam beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bidets, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA. Services include massages. The spa is open daily.
Make yourself at home in one of the 122 guestrooms featuring minibars and LCD televisions. Your memory foam bed comes with down comforters and premium bedding. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Radisson Hotel Kandy has 2 restaurants on site.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: USD 20 for adults and USD 10 for children
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • A meeting room

Outdoors

  • Outdoor furniture
  • Pool sunloungers
  • Rooftop terrace
  • Vegetable garden

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Memory-foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Eco-friendly toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 70
  • Christmas Eve (24 December) Gala Dinner per child: USD 35 (from 6 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 70
  • New Year's Eve (31 December) Gala Dinner per child: USD 35 (from 6 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

OZO Kandy Hotel
OZO Kandy
OZO Kandy Sri Lanka Hotel
OZO Sri Lanka Hotel
OZO Kandy Sri Lanka
OZO Sri Lanka
Radisson Blu Kandy
OZO Kandy Sri Lanka
Radisson Hotel Kandy Hotel
Radisson Hotel Kandy Kandy
Radisson Hotel Kandy Hotel Kandy

Radisson Hotel Kandy Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 216 out of 421 reviews
Rating 8 - Good. 153 out of 421 reviews
Rating 6 - Okay. 32 out of 421 reviews
Rating 4 - Poor. 12 out of 421 reviews
Rating 2 - Terrible. 8 out of 421 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Liked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Manal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have enjoyed my stay. Nice View from the balcony. Spacious and clean room. liked the pool as well. I wished they have Hala food.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
This is a good hotel and staff are very attentive & helpful. I was particularly impressed with our room cleaner (Chamika) who every day surprised us with a beautiful towel sculpture left on the bed. He is really talented! I was, however, disappointed with the room lightin. You have to put every room light on during the evening (waste of electricity) and even then the rooom was not bright enough. It would be far more economical and practical to have a main ceiling light.
Stayed 4 nights in Sep 2024

4/10 Poor

Sajith

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Housekeeping is pretty bad. We received a room WITHOUT dental kits, bathroom slippers and had to call seceral times to get an Iron/Ironing Board. Staff in general is really good, friendly and helpful though it's just that their Housekeeping shouldn't overlook the room amenities.
Stayed 1 night in Sep 2024

10/10 Excellent

Wellesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Aug 2024

8/10 Good

Bernard

Stayed 1 night in Jul 2024

8/10 Good

Thikshan, New Jersey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location,the staff very friendly. The amenities should be ergonomic. Wish they had a few more towels available, especially given the humidity.
Stayed 1 night in Jul 2024

4/10 Poor

Rekha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy hotel, horrible experience. A/c doesn’t work in the room. Water pressure and temperature zero. Smelly rooms. Never ever recommend anyone. Think before u book. Shame for Radisson Brand
Stayed 1 night in Jul 2024

10/10 Excellent

Ahmed

Stayed 2 nights in Jul 2024

8/10 Good

Thomas, Johnson City

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, and nicely situated.
Stayed 3 nights in Jun 2024

10/10 Excellent

Davina

Stayed 1 night in Jul 2024

4/10 Poor

Philomena

Stayed 3 nights in May 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Philip

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the worst hotel we have stayed in. Main issue was the cleanliness, hopefully i can add photos to this review to show the state on the Bedding, looked like the sheets hadnt been washed since someone deficated on them!!! As for the smell in the room, what looked like someone died on the carpets and the food looking like it had been out for days! If we could have moved hotels that evening we would have, but it was late when we arrived. Staff response to the state of the rooms...."well it's one of our nicest rooms...." but it doesnt matter if its so dirty! Anyway, we checked out the next day rather than staying for the 3 nights booked. The general manager said "he understood and that we should apply for the refund of the 2 unused nights through Expedia and that he would sort it out at his end. The team at Expedia were very helpful but guess what, refund rejected. Having now tried twice to contact Radisson directly with no response we decided to do this review. Having had an amazing stay at the Radisson Red in Cape Town recently, it is not the chain, but i think a management change in Kandy would help! One final word of warning, the TukTuk driver in the smart white outfit who hangs around the hotel and is friends with the luggage guy at the hotel should be barred. He is aggressive, threatens you when you just want to walk to the Lake, threatens taxi drivers! Beware. I dont like giving these kinds of reviews but needs doing to save other travellers.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tadhg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel overlooking the city and lake in Kandy. Has everything you need for a comfortable stay. A nice rooftop bar to relax before a peaceful quiet sleep.
Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2024

4/10 Poor

Balakumar

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms smells very bad, food is not worth for the price you paid, towels and bed seats are not clean house keeping is not done there job, we end up fixing the shower faucets,air condition was in repairs.
Stayed 1 night in Mar 2024

2/10 Terrible

Swarnalata, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was quick with check in. Room was very comfortable with a good view.
Stayed 1 night in Mar 2024

10/10 Excellent

Børge

Stayed 1 night in Jan 2024

8/10 Good

jose

Stayed 1 night in Dec 2023

10/10 Excellent

Teresa M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We enjoyed our stay here. The only thing that was disappointing was… I thought breakfast was included. It wasn’t until I went to check out that I found out it wasn’t when an additional $30.00 USD was charged to my credit card.
Stayed 1 night in Sep 2023

10/10 Excellent

Elisabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking the lake in Kandy, with views of the Tooth Temple. Extremely comfortable room. Rooftop bar and pool were wonderful. We were excellently looked after by the team at the Radisson and would highly recommend this accommodation.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very surprising and nice Radisson
As with so many places, it is greatly about the service. The front desk staff was wonderful, even the bellman was enthusiastic and helpful Thebreakfast buffet was varied and having a coffee machine with multiple choices of beverages was efficient and moved the lines along. The table outside were nice but could have had some kind of shade cover in place. The sunrise from my fifth floor balcony was breathtaking.
Stayed 2 nights in Aug 2023

8/10 Good

Jillian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing really unique about this hotel. No welcome drink or warm towel, no attention after checkin. Dining room opened for dinner at 7pm, far too late for tired and hungry travellers
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
So I am high level elite status with both Marriott and IHG over a long period, so mostly stay within those hotel groups across the globe given both the perks and the rewards bookings with points. Kandy did not have that option, and with a 1.5yo baby didn't feel adventurous enough to try a boutique unknown brand (even with good reviews), so we chose this Radisson as a known 'brand'. It had been 11 years since we last stayed at a Radisson anywhere and that was Puerto Rico. For reference also this was a personal trip to Kochi in Kerala with my spouse and 1.5yo child and overall our first trip to Sri Lanka and Kandy specifically. We stayed for 2 nights and booked a suite room overlooking the beautiful Kandy Lake, and also included the breakfast option (which was a buffet). Overall, like mostly everywhere in Sri Lanka, the service was excellent throughout the hotel from check-in to housekeeping to breakfast and rooftop servers and concierge. Everyone did their best to try and help out, and were attentive to our baby. The room while not massive for a suite, still had 2 main rooms, purely a stand-in shower, a large balcony overlooking the lake . And because we were in the corner we got a city view as well as some of major sights like Sawtooth Buddhist temple with its gold roof. It was modern, and they well provided for our baby with extra garbage bags, crib, etc. The breakfast had very good Sri Lankan food, as well as some western options. Hoppers on demand are always a highlight.
Stayed 2 nights in Jul 2023