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TRS Yucatan Hotel - Adults Only - All Inclusive

5.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for TRS Yucatan Hotel - Adults Only - All Inclusive

Private beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, pool umbrellas, pool loungers
Lobby
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • On private beach
  • Bar
  • Hot tub
  • All-inclusive
  • Breakfast included

Explore the area

Map
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO, 77710
  • Cenote Azul
    ‪5 min drive‬
  • Xpu-ha Beach
    ‪6 min drive‬
  • Akumal Ecological Center
    ‪10 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪29 min drive‬

Room options

View all photos for Junior Suite single use Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite single use Garden View

  • 60 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Romance Bungalow Single use by the lake

Minibar, in-room safe, desk, blackout curtains

Romance Bungalow Single use by the lake

  • 67 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite Private Pool Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Private Pool Garden View

  • 73 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Romance Bungalow by the lake

Minibar, in-room safe, desk, blackout curtains

Romance Bungalow by the lake

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

  • 60 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside

Junior Suite Poolside

  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite Private Pool Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Private Pool Garden View

  • 120 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite Private Pool Poolside

Minibar, in-room safe, desk, blackout curtains

Junior Suite Private Pool Poolside

  • 73 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Poolside

Minibar, in-room safe, desk, blackout curtains

Suite Poolside

  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite Jacuzzi Terrace Poolside

Minibar, in-room safe, desk, blackout curtains

Suite Jacuzzi Terrace Poolside

  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

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Exterior

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The price is NZ$935
for 1 room
includes taxes & fees
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About the area

Kantenah

With a stay at TRS Yucatan Hotel - Adults Only - All Inclusive in Kantenah, you'll be 6.5 mi (10.5 km) from Akumal Beach and 12.3 mi (19.8 km) from Xel-Há Park. .This all-inclusive property is 14.1 mi (22.6 km) from Dos Ojos Cenote and 4 mi (6.4 km) from Xpu-ha Beach.

What's nearby

  • Cenote Azul - 5 min drive
  • Akumal Beach - 11 min drive
  • Yal-ku Lagoon - 15 min drive
  • Xel-Há Park - 15 min drive
  • Half Moon Bay - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬2 min walk
  • ‪Guacamayas Bar - ‬4 min drive
  • ‪Mezcal Lobby Bar - ‬6 min drive
  • ‪Beach Bbq - ‬3 min drive
  • ‪Lobby Bar White Sand - ‬5 min walk

About this property

TRS Yucatan Hotel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 454 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private furnished balconies. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Argentinean cuisine at El Gaucho, one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 20 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Gaucho - This steakhouse specializes in Argentinean cuisine. Guests can enjoy drinks at the bar.
Tentazione - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
La Boheme - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Helios - This restaurant specializes in Mediterranean cuisine. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 14 restaurants and 1 coffee shop/cafe
  • 20 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • El Gaucho
  • Tentazione
  • La Boheme
  • Helios

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Lifeguards on-site
  • Mini golf
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Segway hire/tours
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in stairwells
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Games
  • Mosquito nets

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool or spa tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palladium Yucatan Royal Suites
Royal Suites Palladium Yucatan
Royal Suites Yucatan Palladium Kantenah
Royal Suites Yucatan Palladium Resort
Royal Suites Yucatan Palladium Resort Kantenah
Royal Suites Yucatan Adults All Inclusive Kantenah
Royal Suites Yucatan Adults Kantenah
Royal Suites Yucatan Adults All Inclusive
Royal Suites Yucatan Adults
The Royal Suites Yucatan
TRS Yucatan Hotel Adults All Inclusive Kantenah
TRS Yucatan Hotel Adults All Inclusive
TRS Yucatan Adults All Inclusive Kantenah
TRS Yucatan Adults All Inclusive
The Royal Suites Yucatan Adults Only All Inclusive
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Adults Inclusive
Trs Yucatan Inclusive Kantenah
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

TRS Yucatan Hotel - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1007 out of 1345 reviews" "
Rating 8 - Good. 183 out of 1345 reviews" "
Rating 6 - Okay. 62 out of 1345 reviews" "
Rating 4 - Poor. 46 out of 1345 reviews" "
Rating 2 - Terrible. 47 out of 1345 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Issac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This trip was the best experience I’ve ever had and will definitely come back in the near future. Everything was so perfect, I cant think of anything that TRS can improve because it was outstanding in every way possible. The food is beyond this world, the amenities are incredible and 1 week wasn't enough to do everything that they have to offer, so we definitely will come back. I recommend everyone to try the Cenote Dinner with love ritual, buy tickets for Chic Cabaret, is really the best experience We had! Bravo was incredible too! Will have to try Bingo next time we come. The people here are incredible, super friendly, very respectful and super helpful. Hands down the best customer service I’ve ever experience. The staff is so friendly and genuine that I’m leaving a part of my heart to every staff that I met. I definitely want to thank every staff but specially the following, because they made our stay super incredible. Thank you Fernanda G. Pichardo the Expedia Ambassador, Thank you so much for all the help. Alexis Colin from romantic dinner, thank you so much, you brought so much joy to us!! The world definitely needs more people like you! Thank you Gabriel Rios for our romantic dinner at Tentazione, it was very nice! Thank you so much Miguel at the front desk during our check in, you were so so informative and super friendly, Thank you so much for everything! Definitely an excellent customer service. Thank you so so much to our butlers at villa 71. Belen and the team!
Stayed 5 nights in Oct 2024

10/10 Excellent

Nicholas James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really convenient that each villa had their own team of butler. Our butlers Armando, Carlos, Diego were very helpful with sending the daily itinerary, booking our dinner reservations, and assisting with other needs.
Stayed 4 nights in Aug 2024

10/10 Excellent

Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me encanto! El hotel está divino, los restaurantes riquísimos Lo único que odie fue a los de travel club, me dijeron que sería un “tour de bienvenida” y nada de eso era, fue una plática aburridisima queriéndome vender una membresía, me hicieron perder dos horas de mi tiempo, el supervisor Alfredo se puso súper incisivo de querer que comprara algo que nosotros no estábamos interesados y lo mencionamos muchísimas veces y simplemente no paraba, súper incomodo Desafortunadamente al ser las primeras dos horas de nuestra experiencia en TRS, si afectó nuestra estadía Recomiendo mucho el hotel, sin embargo sugiero que tengan aún más actividades entretenidas para cuando llueve, ya que nos toco dos días de lluvia y las actividades no eran muchas, ni entretenidas
Stayed 5 nights in Oct 2024

10/10 Excellent

celia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butler service, especially Ricardo was outstanding. He made our trip special. The room was large with comfortable beds. The service staff from the drivers to the waiters at the restaurants to the bingo game at night. Highly recommend this hotel. It was worth every penny. You will not regret it.
Stayed 5 nights in Oct 2024

8/10 Good

Sultan Ibn akbar

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

4/10 Poor

Alecia

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This was our 1st stay. Based on some of the reviews I had seen, I thought it would have been better. Check in: The process took awhile as they were continually trying to get us to become rewards members. We have never been out of the country and just wanted to get to our room after a long day of flying. Room: We chose a jacuzzi suite and were in building 71 right at the original TRS pool. We liked the location. We were on second floor. Everything didn’t work. Tv had no connection. We were told butler would be right up and he came up in 15 mins. Said he would activate tv but never came back to do so. He asked for our favorites for the fridge and stated it would be stocked frequently. The balcony had no privacy curtains so we asked for those. Which we never received until the day before we left. We asked on numerous occasions. The room was VERY damp and musty smelling. Room Service and housekeeping: The television worked fine for room service after day 2 when we had to ask again for IT to come take a look. Arrival for room service was anywhere between 30 to 45 minutes. Food was fine for snacking. Our room was not cleaned daily without being asked to have it done. We always had our green light on. We did get chocolate covered strawberries and rose petals per my booking request for our honeymoon but nothing after that. Overall we had a good time but felt it was only 1 day we enjoyed. Wish there was some type of tour we could sign up to take so we could see the must see spots.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I celebrated my birthday at this resort, my first solo trip, and the staff made me feel welcomed every day. The activities are endless, they have numerous restaurants, and it’s a good balance of peace and fun. Definitely a couple-friendly place, but if you’re looking for paradise and want to meet people from around the world, consider TRS Yucatán. Also, their steakhouse and italian restaurants are delicious. I can’t wait to go back!
Stayed 3 nights in Oct 2024

10/10 Excellent

LaCrecia L, Gwynn Oak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for our 1 year anniversary and the staff made sure we enjoyed every minute of it. Carlos and Fenando at villa 69 were awesome. We will definitely be back.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Kira

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Juan

Liked: Property conditions & facilities
Stayed 7 nights in Sep 2024

4/10 Poor

Oladapo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amazing amazing no complaints… well just one the Dalia buffet is not the best but everything else was perfect even room service was amazing…. Definitely perfect for couples and the staff is amazing
Stayed 4 nights in Sep 2024

4/10 Poor

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed at TRS Yucatan for 7 days, our first 5-star resort in Mexico and first time in Cancun. The check-in was smooth, but the late-night buffet food was disappointing, though we hoped it was a one-time issue. Our JR suite with a private pool was nice, but lacked privacy from neighboring suites. The butler service was fine, though with one person serving the entire villa, they were sometimes hard to reach. The resort is massive, with access to multiple properties, and both the beach and pools were great. The food and drinks were the biggest letdowns. The bars drinks, like piña coladas and margaritas, lacked flavor and were overly alcoholic. We expected better from a 5-star resort, especially since we had a mediocre experience at a 4-star resort two years ago that seemed comparable. The buffets were mostly terrible, with issues like moldy food, undercooked meats, and flies. Some dishes were okay, but overall, by the end of the week, we were eager to leave for better food. The à la carte restaurants were a step up, but still underwhelming. Adding to the disappointment, we were invited for a tour and birthday gift for my partner which initially appeared really nice, only to be pushed into a timeshare pitch, which was extremely dishonest. To top it off, I got food poisoning on the last day. Overall, we were extremely disappointed and won’t be returning.
Stayed 7 nights in Oct 2024

10/10 Excellent

Jeanette

Stayed 5 nights in Sep 2024

8/10 Good

Yu-Chin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I think everything is great, but right after checking in, I was constantly pushed to buy a timeshare. This instantly gave me a negative impression of the hotel because I hadn’t even experienced the services yet, and they were already pushing me to buy a membership. I believe no one would want to spend so much money on a product they haven’t even used yet! I understand your company wants to make sales, but shouldn’t the approach be different? Wouldn’t it be more effective to wait until we’ve had a chance to experience the services before offering the sales pitch? Other than that, everything else was great, but this part was really unfortunate.
Stayed 4 nights in Oct 2024

10/10 Excellent

Oleksiy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, the service is amazing! Highly recommended!
Stayed 9 nights in Oct 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique is definitely the word to use. I for one had an amazing time the spa the people the the properties, the environment, the time of the year everything all in one amazing. A very unique experience if you are planning to go on a trip with a significant other, a very unique experience if you’re planning to do a girls trip a private girls trip where you all just want to relax that is the place to be. The Butler service was amazing transportation to anywhere on the property amazing. The privacy was amazing. TRS is top-tier and if that is what you’re looking for as a top-tier experience that is where you need to go. The unique access to all of grand Palladium properties amazing. The smells. there, unique smell that they have throughout their hotels provided an experience that is beyond any other I have had throughout my travels around the world.
Stayed 3 nights in Oct 2024

8/10 Good

Ariel Del

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at TRS. I did not like that I bought the premium bracelet and when you do the reservation for show it’s sold out. Don’t sell a service if you are not able to accommodate. Also, had a bad experience at Helios with Octavio the manager when eating dinner. He made us wait hrs because we repeated a lobster dish. Not good also for the premium package. Not enough activities at the pool. Just relax music through the day. Need something with a good vibe at the pool such as Pool party, good music, good dj, foam party. Drinks were good. I asked a lot of times for the premium snack and never replaced at the room. I don’t honk the premium package is worth it unless you want the cabana at the pool.
Stayed 7 nights in Sep 2024

10/10 Excellent

Phillip, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Queneshaa

Liked: Cleanliness, staff & service, property conditions & facilities
Not sure where to start with this property. Let me start by saying my e-butler Fernanda was amazing! She helped book restaurant reservations ahead of my stay and even personally had the restaurant prepare a surprise birthday dinner for me. The entire staff is amazing! The property was well maintained, the food was amazing which is not typical for an all inclusive. The beach was beautiful! The rooms were spacious and my butlers were so attentive and observant. Highly recommend this resort!
Stayed 4 nights in Sep 2024

10/10 Excellent

Keziah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 5th time visiting TRS Yucatan hotel, and I've visited 2 other resorts in Mexico in the past all which do not compare to the experience and benefits of TRS. I've taken friends with me to this vacation, and it never disappoints. I am SO HAPPY CHIC is back, and the addition of BRAVO was a great touch to the experience. I LOVE the extra effort made by the resort and staff to make someone feel special during a celebration like my birthday. I will only add some comments: the new charges added to events like CHIC are OK with me IF you are going to keep up the event's quality. I will say I had more fun at BINGO than I did at CHIC this time around which I will say was fabulous back in 2017 last time I attended the event. Bravo was a great make-up, and I will also say I missed the 'air-soft' gun event [seems like the equipment was not available for a while during the 14 days I stayed]. My room's power was out fully in the whole stay and section on Thursday morning for about 3 hours and sadly I missed some work time in this moment. It was uncomfortable. It was solved after, but I had to work in the lobby in the meantime. THANK YOU to amazing staff like, Rogelio, Daniel, Hector [the nice driver who was most memorable], Alfredo, Yuli, Nestor, and our VIP host Fernanda. Because of them, I will always come back as often as I can for personal time off away from my life at home. THANK YOU TRS!
Stayed 3 nights in Oct 2024

10/10 Excellent

Keziah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 5th time visiting TRS Yucatan hotel, and I've visited 2 other resorts in Mexico in the past all which do not compare to the experience and benefits of TRS. I've taken friends with me to this vacation, and it never disappoints. I am SO HAPPY CHIC is back, and the addition of BRAVO was a great touch to the experience. I LOVE the extra effort made by the resort and staff to make someone feel special during a celebration like my birthday. I will only add some comments: the new charges added to events like CHIC are OK with me IF you are going to keep up the event's quality. I will say I had more fun at BINGO than I did at CHIC this time around which I will say was fabulous back in 2017 last time I attended the event. Bravo was a great make-up, and I will also say I missed the 'air-soft' gun event [seems like the equipment was not available for a while during the 14 days I stayed]. My room's power was out fully in the whole stay and section on Thursday morning for about 3 hours and sadly I missed some work time in this moment. It was uncomfortable. It was solved after, but I had to work in the lobby in the meantime. THANK YOU to amazing staff like, Rogelio, Daniel, Hector [the nice driver who was most memorable], Alfredo, Yuli, Nestor, and our VIP host Fernanda. Because of them, I will always come back as often as I can for personal time off away from my life at home. THANK YOU TRS!
Stayed 9 nights in Sep 2024