When we checked into the room it was very hot and stuffy. We opened the window and left to explore town. Coming back we had to close the window because of City noise. Immediately the room became hot and stuffy again.
I asked the night porter if ventilation could be improved and he told me that the ventilation system would only be blowing hot air at this time. There was no option to move to a cooler room.
We spent a miserable night in a hot and stuffy room, too noisy outside to keep the window open.
In addition, there was a very noisy party going on all night.
In the morning we went to the reception to check out of the Hotel because we did not want to spend a second sleepless night.
We pointed out that the room was unbearably hot, without any air circulating. The receptionist told us that we should have known that the Hotel does not have air conditioning when we booked the room.
She could not cancel the second night because it was booked through Expedia.
When we mentioned the noisy party, the receptionist told us that we should have complained about this during the night, and that other customers already had complained as well. Besides, she said, the party happened in the building next door and was not their responsibility.
Despite having a night porter, the Hotel management expects guests to find out where noise comes from and how to end it.
Customer service is poor, obviously not a priority in this Hotel.