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Nice clean quiet, good staff service

Really exceptional service, great rooms and view.

Booked reservation with breakfast buffet included. However, had to pay extra for the breakfast at the property. The staff did not validate my Expedia reservation that included breakfast buffet. Nothing comes complimentary with this property, charged more than half of per nights rate to check in early even though they had rooms available/ ready to check in. The air conditioning is centrally regulated it seems as cutting off in the middle of the night and cannot be turned on using the remote.

Excellent place tostay with good amenities

Very good

I have to say, the property looks nice. The staff smiles at the entrance. We checked-in to a Premium Cottage room and realised it was unbearably hot, even with the air conditioning operating at peak. It had high ceilings because of a beautiful design but totally inconvenient and uncomfortable. We would not have survived in the room for the 2 nights we needed to stay at this property and instead of making a fuss about something that cannot be rectified. We asked to upgrade to the highest category - a two bedroom villa. The aesthetics in the villa were flawless - the furnishings tasteful, the linen was ok and we had a vast balcony. However, the service and amenities were a hit-and-miss. The service staff was very very young-looking, possibly just out of college and earnest, hard-working but utterly devoid of finesse or professionalism. There wasn't any/enough cutlery in the kitchen racks, the glasses were few, the water-bottles even lesser! These were stocked on demand. The loos/bathing area was clogged due to staffers (at the hotel) using them just before we checked-in and was resolved only after repeated requests. We then ordered dinner which the same staff got - same staff for Housekeeping and same for IRD service. They came with a tray with food covered in foil (like a 3-star hotel). No serving spoons. No cutlery was stocked in the kitchenette still. Food at high-tea was stale. Many many issues - all to do with lack of professionalism. Great potential though.