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Nairobi Serena Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nairobi Serena Hotel

Outdoor pool
Exterior detail
Terrace/patio
Lobby
Interior detail

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
  • Housekeeping
  • Gym

Explore the area

Map
Kenyatta Avenue / Processional Way, Nairobi
  • Uhuru Park
    8 min walk
  • University of Nairobi
    11 min walk
  • City Hall
    14 min walk
  • Nairobi (WIL-Wilson)
    14 min drive

Room options

View all photos for Executive Suite, Park View

Executive Suite, Park View | Living room

Executive Suite, Park View

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with sit out area

Superior Room with sit out area

Superior Room with sit out area

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living room

Executive Suite

  • 58 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, in-room safe, individually furnished, desk

Executive Room

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, individually furnished, desk

Deluxe Room

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite, Corner

Junior Suite, Corner

Junior Suite, Corner

  • Sleeps 2
  • 1 King Bed

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Exterior

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The price is NZ$336
for 1 room
includes taxes & fees
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About the area

Nairobi

With a stay at Nairobi Serena Hotel, you'll be centrally located in Nairobi, a 8-minute walk from Uhuru Park and 11 minutes by foot from University of Nairobi. .This family-friendly hotel is 1.6 mi (2.5 km) from Nairobi Hospital and 2.5 mi (3.9 km) from The Aga Khan University Hospital.

What's nearby

  • Uhuru Park - 8 min walk
  • University of Nairobi - 11 min walk
  • Kenyatta International Convention Centre - 16 min walk
  • Nairobi Hospital - 3 min drive
  • The Aga Khan University Hospital - 4 min drive

Getting around

  • Syokimau Station - 23 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive

Restaurants

  • ‪Mwendaz - ‬10 min walk
  • ‪Aksum Bar - ‬1 min walk
  • ‪Pointzero Coffee - ‬6 min walk
  • ‪Mandhari Restaurant - ‬1 min walk
  • ‪The TERRACE, Intercontinental HOTEL - ‬8 min walk

About this property

Nairobi Serena Hotel

Art Deco hotel with a full-service spa connected to the convention center in Nairobi
Nairobi Serena Hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 199 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by Cafe Magreb Restaurant for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Nairobi? This hotel has 4844 square feet (450 square meters) of space consisting of conference space and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Cafe Magreb Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
The Pool Terrace and Bar - This restaurant serves light fare only. Open daily.
The Aksum Bar - Overlooking the garden, this bar serves light fare only. Open daily.
The Mandhari Restaurant - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
H&S Pan-Asian Restaurant - Onsite restaurant. Open daily.
24-hour room service is available.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: KES 3547 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Cafe Magreb Restaurant
  • The Pool Terrace and Bar
  • The Aksum Bar
  • The Mandhari Restaurant
  • H&S Pan-Asian Restaurant

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf caddy
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space (4844 square feet)
  • Meeting rooms - 8

Outdoors

  • Garden
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lever door handles
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Renovated entire property – September 2019

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Separate bath and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KES 100.0 per day

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KES 3547 per person
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 7997

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Nairobi Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 188 out of 270 reviews" "
Rating 8 - Good. 62 out of 270 reviews" "
Rating 6 - Okay. 15 out of 270 reviews" "
Rating 4 - Poor. 3 out of 270 reviews" "
Rating 2 - Terrible. 2 out of 270 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Aameer

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Sep 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Cary, Cupertino

Travelled with family
Nice but A bit old-fashioned. Service in restaurant abominably slow for mediocre food.
Stayed 2 nights in Aug 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb property: design, decor’, comfort, convenience! Superb staff: knowledgeable, helpful, friendly and engaging, always asking what they can do to make the stay more pleasant and complete, attractive and well- dressed
Stayed 3 nights in Aug 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel was amazing. Everyone went above & beyond.
Stayed 4 nights in Jul 2024

8/10 Good

Pritha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.
Stayed 2 nights in May 2024

8/10 Good

MARK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in May 2024

10/10 Excellent

MARK

Stayed 3 nights in Apr 2024

10/10 Excellent

Jason, Saku

Stayed 2 nights in Apr 2024

10/10 Excellent

Jay

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Gerrit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Rita

Stayed 5 nights in Apr 2024

10/10 Excellent

Anush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
It was a very good hotel with excellent pool and restaurant
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria Montserrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the gift shop. Was overcharged for a purchase significantly. In a hurry and didn't convert Kenyan Shilllings to US dollars before signing. Contacted shop after returning to USA. Sent proof of purchase and was never contacted. Just good idea to convert foreign currency to your currency value before signing. The hotel itself was tremendous.
Stayed 1 night in Feb 2024

10/10 Excellent

Veronica

Travelled with partner, Travelled with group
Everyone was so pleasant & accommodating. The property is gorgeous! I highly recommend!
Stayed 3 nights in Feb 2024

10/10 Excellent

Valentina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very nice property!
Stayed 2 nights in Feb 2024

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Levis, Blakely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Stayed 2 nights in Jan 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing
Stayed 2 nights in Feb 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.
Stayed 2 nights in Feb 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Property - Excellent Service
Spent 2 nights here after our photo safari. Property was immaculately up kept and the staff was unendingly attentive. A great place to relax and unwind after a long week. I plan on returning to Nairobi and will stay here when I return.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shukri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan
Stayed 1 night in Jan 2024